Swiss Intl Air Lines

ZRH-PEK-ZRH A330-300 new airplane. Outbound about 1hr late at the beginning temperature quite low somewhat uncomfortable. But overall a good flight unlimited drinks and food always served to the seat good AVOD. Inbound - no complaints on-time landing in ZRH.

I haven't flown LX for some time so I had mixed feelings of what it will bring. ZRH-HAM-ZRH. Surprisingly the staff on the ground and in the air where very nice and friendly. Flights were each 1 hour + so much expected. Flight to HAM a nice sandwich and a drink was served with a smile the same back. It seems the mentality has changed a bit to the right direction. Flights were on time. On 1 leg we arrived 25 minutes early which was great.

ZRH-DEL Oct 5th. Seats very tight no place for legs! Main meal: four little pieces of chicken with a nondescript puree. White wine in small plastic bottle absolutely tasteless red wine just drinkable. Second "meal" a kind of wrap. Disgusting. The steward in my sector was quite nice but when I to the galley to ask for some water the man there did not say a word only showing me with his chin where water was. DEL-ZRH Oct 20th same wrap and breakfast with frozen pieces of fruits. Will avoid LX for long haul flights. Hopefully we have good alternatives from Switzerland. Only good points the flights were on time.

FLR-ZHR-MIA and back on a 777 the available space for the legs is very tight and the seat is small. Staff depending on the mood some of them are rude with the typical "German" kindness. Entertainment system is adequate. Good web-check in system. Fare was really competitive.

Flew from New York to Greece through Geneva and returned through Zurich. Half the plane caters to business class. If you're flying economy you're out of luck. The economy class passengers are packed like sardines. No leg room and very tight seats. I'm a small person and I was very uncomfortable. I can't imagine how a larger frame person will be. I'm told that Airbus has nothing to do with the number of seats in a plane. Seats are installed based on the airline requests. An additional issue: I enrolled to the Star Alliance award program through United and Swiss would not credit the missing miles because the trip was already complete when I enrolled but their website does not indicate this. If I recommend Swiss is for the fair last minute booking price and no delays.

I flew GVA-ZRH-ARN on January 4 2014. Prior to that I wrote an email to the airline to request a special meal. The airline wrote stating "you can't order a special meal as we only serve snacks no meals on short flights within Europe." I was flying business so I was surprised to get such an answer. I provided the airline with my booking number when I contacted them so they saw my booking details. Other than that the flights were great members of the crew onboard were friendly and knew what they were up to. Great service onboard not as good ground service at GVA. The lounge in GVA was all right and customer service agents could definitely do a better job.

ZRH-DEL in Business. Excellent in-flight service in particular the menu and the Swiss wines were delicious. Very friendly crew on board; comfortable seats in-flight entertainment was adequate. On the Swiss business lounge in ZRH was pretty crowded and the snack selection so-so.

Travelling from Luxembourg you will first have to deal with the lack of a proper drop-off zone. This actually makes online check-in a bit useless. The short flight to Zurich is not very pleasant as I really don't like to be flown on those Avro planes. Service is ok for such a short flight even though there was a lack of standards like napkin with the drink or even a cup with the water bottle. They don't serve snacks in economy on a 40 min flight. Unusual for somebody used to the local carriers excellent service. Zurich airport is fantastic! Quiet well organised and nice to look at. The long haul flight to MIA was of good standard. IFE is slow and a bit old fashioned. Service and food was ok for a 10 hours flight. The two girls on our side of the plane were very friendly courteous and helpful. I have to point out the impeccable state of the restrooms throughout the flight! Arrival in MIA was hassle free as we were the only international flight arriving at that time (6pm) and all immigration officers were there only for Swiss. Return from LAX also no drop-off zone for baggage again pre- checked-in online. Treated ourselves to a paying upgrade into business class. The seats are nice and good. Not my favourite though. The food concept is ok and especially the service routine for breakfast was confusing to me: No information about the options on the menu card which makes it even harder to pick a choice from the service cart and it all was on demand. Espresso service is great! All of the cabin crew were really nice caring and friendly. The downturn was the 'maitre de cabine' who was rushing down the aisle with her service cart and lacked proper service enthusiasm and should have taken her team as role models. IFE again too complicated for me compared to LH and EY. Short hop to Luxembourg again uneventful but on an Avro-liner.

SIN-ZRH-MUC in Business proved to be a great experience. Charming crew provided a good (and important for me as the flight departs SIN very late) and quick service. Food and drinks good to excellent. A comfortable seat allowed me to sleep for +8 hours. The only thing (which doesn't bother me personally) some may not like is their IFE which seems to be from yesterday. Quick and agreeable connection in ZRH and again charming service on the 35 minute hop to MUC. All flights were bang on time. I will try to use Swiss more from now on!

ZRH-EWR and BOS-ZRH in business class. Good flight. Check in procedures were fast on both flights with dedicated desk for business first and senator/hon members. Good business lounge in Boston. Flat seats on both flights. Menu was good even if not exceptional. Staff quite good too. Overal a good business class especially if compared with other European airlines but not enough to be compared with Middle East airlines.