Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 837 reviews
6/10
4 star Skytrax Rating
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1/10

Swiss Intl Air Lines customer review

(United States)

My flight was direct from Zurich to Los Angeles and I had it booked online two months ago. First of all Swissair had changed my flight status to Standby because they had over booked which was very upsetting to me. I was finally able to get on the flight just to find out that my seat was right in "front" of the toilet door! I had never been in a plane where they had taken out a set of toilets to add passenger seats there! Not only did I and the other two passengers next to me had to tolerate the stench from the bathrooms the whole flight we also had to tolerate the heigh traffic of passengers using those bathrooms and the loud noise of the flushes on a constant basis! I also had no leg room because they had placed a metal case under the passenger seat in front of me! I really expected so much more from the Swiss!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Swiss Intl Air Lines customer review

(Norway)

Lounge in Oslo average at best. Oslo - Zurich leg delayed due to late incoming aircraft from Zurich. I have flown this leg 4 times and it has been delayed 3 out of 4. So much for the alleged Swiss punctuality. Service and food pretty good with friendly crew. With a short connection in Zurich and due to the delay transferring passengers to Delhi were driven from gate to gate. Nice (and necessary) gesture. Promised that baggage would make it too but this was not to be the case. Service on Zurich - Delhi leg pretty average even below average at times. The maitre de cabine was more interested in chatting with a non-rev passenger than answering call-buttons resulting in a 30 minute wait to have faulty earphones changed. Was then brought yet another pair of faulty earphones. Three is a charm. Wine was good food below average. Starter dry and practically inedible main course badly presented. Crew slightly disorganized and looked tired and harassed. Second meal service was tasty but insubstantial in amount resulting in landing slightly hungry in Delhi. Informed by the maitre de cabine that luggage did not make it who was very apologetic. Ground staff in Delhi delightful and did their best to lessen the inconvenience. Took 1.5 days to receive luggage which is a shame on a three day business trip. Claim for compensation for expenditure is still unanswered. On return trip used Lufthansa lounge in Delhi. Pretty good offering but a bit too small and no showers. Delhi - Zurich leg ok seated in the comfy Stübli with extra room for legs. Light snack before sleeping for 4-5 hours on the fully flat bed. Breakfast too insubstantial unfortunately. Service slightly rushed and somewhat disorganized. No amenities in bathroom. With a slight delay transfer in Zurich was a hassle having to run through long corridors security immigration train etc (no car this time). Zurich - Oslo leg pretty good but again slightly delayed. Crew pretty good however food offering should change more often as they have had the same breakfast for years.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Swiss Intl Air Lines customer review

(Australia)

HKG-ZRH-ATH flew business class seats 5A and B excellent check in adequate lounge at HKG full load in all classes flight crew friendly captain walked through the cabin regularly. Cabin crew excellent. Food excellent and plentiful. Arrivals lounge in Zurich superb nice showers food and ambience. Flight to Athens full again and once more excellent service and food. The desserts were best I have ever had. Was great to have china plates and metal cutlery! Highly recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(France)

Travelling from NCE-ATH-NCE for the best part of 2 years very good service assistance and even accounting for delays on the NCE-ZRH route always managed to make the flights to Athens. Comment to be made however is the lack of imagination on the meals - pasta variations tend to get boring after the 50th serving unfortunately.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(United Kingdom)

I have flown a few times with Swiss between London City and Geneva or Zurich. Each time we have flown on time and landed early. The little wrapped chocolates give a welcomed finishing touch to every flight. Their crews and pilots always look smart and are always on the job. The flights are efficient spacious and stylish. I have recommended this airline to many people.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Australia)

Flight Hong Kong to Zurich. A night flight and so the sleeping position was a key test. The seat makes up into a fully flat slightly narrow but very comfortable bed. The seat layouts are unusual and I was in the K rows which are all single window seats. The shelf and storage spaces are much better than many business seats and the table for meals also large. Meals were tastefully served by smiling staff. Excellent value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Swiss Intl Air Lines customer review

(Australia)

Uncomfortable seats minimal service. I paid for an additional bag from New York to London and made a point of asking if I would have to pay again for my next leg to Bangkok after a stopover. I was assured that I would not have to. On check in at Heathrow they said I would have to pay as I had been given the wrong information. I was treated very poorly and made to feel like I was making it up. When we got on the plane we were in different seats to what we asked for and had been told we were allocated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no