Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 863 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(United States)

Flight 257 TLV to ZRH codeshare with El Al 8853. Aircraft used was an Airbus A330-300. Economy seats were comfortable and clean. Personal inflight entertainment system was easy to use and loaded with content. I cannot comment on the food quality as I did not partake (more tired than anything else on that flight) but the chocolates they distributed before landing was superb. Flight attendants were friendly and easy to approach. Out of the 4 flights I took this past month my flight with SWISS was the most enjoyable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United States)

We flew CPH-ZRH-EWR on Christmas Day. Flight attendants were cheerful and efficient which was great considering every seat was taken and there were huge amounts of young restless children on board. The seats on the A330 aircraft are horrible but at least the service and food were fine. My entertainment module was not functioning and it took me some perseverance to get someone to reboot it but finally it worked. They flew on time for both legs of the trip. This is a decent airline and I would use them again. The Zurich airport is a great place to kill a couple hours during a layover.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

I read some poor reviews prior to my flight 19.12.12 and was worried about travelling with 3 young children. However on the 12 hour flight LX038 from Zurich to San Francisco our family was looked after really well. The cabin crew were polite and attentive checking on us to make sure we were ok from time to time. The plane was fairly new clean the food was ok and the entertainment (though I rarely get to view) was good. Overall it was one of the best economy flight experiences I have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Canada)

LAX-ZHR-BRU Business class. On time departure from Los Angeles on A340 with charming relaxed FA's greeting and assisting. Lie flat seats with good personal space are comfortable though firm. IFE had latest movies. Service and food was attentive and excellent throughout 11 hour flight. I slept for 5 hours which I've never been able to do before on a flight! Short stay in comfortable Swiss Business Class lounge in beautiful Zurich airport. Connection to Brussels on time on A320 and again service and food offering above average for very short flight with attentive and pleasant FA's. Swiss punches above it's weight and delivers a great product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Brazil)

Munich-Zurich on an AVROLINER with 2x3 configuration euro standard of leaving the middle seat empty. Aircraft very clean and comfortable for the 45 minutes flight. A gourmet sandwich with parma ham and Swiss cheese plus choice of alcoholic drinks and chocolate dessert and coffee. Crew polite and attentive but rushed service due to the short length of flight and stormy weather and turbulence. Zurich-Berlin Tegel on an A320 3x3 with the middle seat empty not a fan of this euro-configuration for business. Flight delayed almost an hour in Zurich due to severe storm and airport congestion. For the 1.10 hrs flight a full dinner was served in spite of the heavy rain and turbulence with fresh breads foie-gras and sauerkraut Swiss cheeses and a fruits-tart for dessert. Service was friendly by young flight attendant. Arrived Tegel in late evening with airport almost empty. Baggage was one of the first due to Priority tags. I like to fly SWISS always a high quality product delivered by friendly and professional crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

JNB-ZRH-LHR in Business. First stage a very mixed bag. The new long-haul business seat is a minor miracle in that with a small gap between the rows one gets a lot of personal space (especially in the single seats by the windows). Both dinner and breakfast were excellent and the service attentive. On the negative side the pillow and blanket are paltry and the entertainment system antiquated. Short hop to London ok but nothing special. Difficult to see why they have won best European business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(United States)

Had the opportunity to try out the new Business Class product on LX due to the Thanksgiving week premium fare sale EWR-ZRH A340-300 on the way out A330-300 on the way back. Seats were roomy for C with only 4 or 5 across (depending on row) made for lots of living and storage space. My only complaint was how low to the ground the seats were in bed mode - you felt every single bump. That said it did an excellent job providing privacy and blocking out any ambient light. Service was highly professional and pleasant flight attendants where everything from meal service to mid-flight beverage requests was quickly responded to with a smile. Passengers were addressed by name and as far as I could tell every member of staff spoke English in addition to Schweizerdeutsch (and a few French as well). I highly recommend trying the Swiss speciality entree for me it did not disappoint. IFE was a mixed bag. While both aircraft type feature AVOD the A340's system appears to be an older generation - clunky interface long load times and the system froze on me (necessitating a reset) twice. The A330 has a newer system better interface and a larger screen although with the same limited selection as on the outbound flight. Despite wishing the seat's bed mode was slightly higher and a more extensive/ newer IFE system I had an overall excellent experience with the best sleep I've ever had on an airplane.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Turkey)

Flight on an A340 from PEK to ZRH. Seats are really starting to show their age now especially when compared to the new version existing in the A330's. Otherwise cabin clean and tidy. Service was very personalized and attentive. Crew multilingual as on most LX flight. Good choice of newspapers and magazines. wines are very good and food good but not up to standard when compared to other airlines. Seat is good and quite comfortable but certainly not the best in the sky. Once turned into a bed it is very comfortable with a good size duvet and a real pillow allowing a good rest. The fact of having only one WC for first class can be very bothersome especially just before landing when everyone uses it for changing.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-MUC on December 7 early morning flight. Flight left and arrived on time. The cabin service was a disaster. The flight was operated by OLT Express F100. Flight attendants were rude. Coffee was not available and this at 7.30am! I will avoid flying to MUC with Swiss or their sub companies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Swiss Intl Air Lines customer review

(Switzerland)

GVA-JFK SFO-ZRH. Nice and modern cabins (A330 and A340) very good corporate design comfortable seats and very friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes