Swiss Intl Air Lines

LX1623 MXP-ZRH and connection LX180 ZRH-BKK on 11/3/14 Seat 6K. LX161 NRT-ZRH on 3/4/14. Service on the flight was very good. I was surprised on the flight from Milan to Zurich (55 Minutes) that it was possible to serve snacks and drinks. Service was very friendly and not stressed. The connection flight to Bangkok was perfect to staff were very friendly and attentive. The Menu served was good in taste. The seats and the flat bed were very comfortable and easy to operate. Unfortunately the onboard entertainment system was a bit old and slow. The screen was very small and the picture quality bad. Flight from Tokyo to Zurich was very well organized. The connecting flights had been mentioned during all flights. If the transfer to the connection flight was very short the affected passengers were specially taken care of.

London City to Stuttgart via Zurich in economy was a bit of a curate's egg. The 0730 departure from city left late with no reason landing on time in Zurich. Service with only one crew in economy was slow (and unusually the Cabin Manager not heading back to assist. soft / hot drinks were served though only a muffin offered as food which I think for a 0730 departure is poor by Swiss standards. Cabin secure on the swiss legs was non existent but very thorough on the helvetic legs. Excellent connecting flights in Zurich both ways with Helvetic on immaculate F100 aircraft. Loads of room a smart interior (grey leather seats and red carpet) was spotless along with friendly crew. The return leg from Zurich to City was late leaving due to a PAX miscount with a small dry filled roll and drinks served. Looking forward to the new aircraft due on this route (C series) which starts next year. I think the service has marginally declined since I last flew this route with BA out of city offering a better product. I hope Swiss sort the quality of inflight refreshments out as I do like both Swiss and flying from city.

JFK to Zurich - economy. Most uncomfortable seating ever. I am only 5 ft 4 and 130 lbs but was in pain and claustrophobic. Narrow seats on top of it so you are nearly sitting on your neighbor. When seat in front reclines it is nearly on your lap. Makes eating drinking or watching movie difficult. Only good thing was choice of movies. Will avoid in future.

LX1254 Zurich-Stockholm on March 27. Flight departed Zurich on time at 16.35 and arrived slightly before scheduled arrival time at 19.00 at Stockholm Arlanda Airport. Aircraft on this service was an Airbus A320 and I was seated in Economy on seat 10F (a window seat). Flights were more or less fully booked so it was rather cramped and the overhead bins became full before all passengers had boarded. This is quite normal on this particular flight since the load factor is normally very good thus meaning that it may become somewhat uncomfortable for you as a passenger. The standard of the aircraft was good and the seat pitch is perceived to be marginally better than the average carrier on intra-European routes. This may however only depend on the seat design. I have not checked the pitch compared to other airlines. A simple hot vegetable tart was served that in fact was quite tasty. Two rounds of services with both hot and cold drinks were offered during this 2 hr 20 min flight which I appreciated. The spirit and level of personal service and attention of the cabin crew I regard as slightly below the average full-service carrier on intra-European services. An in-flight overhead entertainment system were installed which was ok. The in-flight magazines available is also ok with quiet some variety of Swiss watches also available in the lower price range. The seats is of the more common recaro slim seats with artificial leather that to my opinion is so so. The cabin temperature was quite high which appears to be normal on Swiss flights for some reason. Best credits to the cabin crew that upon landing welcomed everyone to the "Royal Kingdom of Sweden". This was very much appreciated by me and I guess by many more Swedish passengers!

LX23 JFK-GVA New York to Geneva in February. Flew economy and in spite of the fact that this was a recently refurbished plane (and perhaps even newish) this plane had the most uncomfortable most narrow least leg-room- endowed least padded seats I've encountered. It shouldn't be this way on a transatlantic flight. All domestic flight seats I've had were better than this seating. What's scandalous is the utter contempt this airline has for the passenger: Not only is the seat narrower than you can imagine - I am a 5' 5" female who weighs just 115 lbs but the armrests between seats only go up about 35 degrees. Meaning even if you have vacant seats next to you you cannot lie down or spread out. I could see everyone else was as shocked as I was on this overnight transatlantic route. I might add that he bulkhead seats which can be prime seats for leg room etc has entirely an entirely fixed armrest that can't be raised at all. The entertainment system felt out of date. The food was just awful. I kept thinking what could they possibly be thinking? The flight felt less than half full and the need for what I imagine was some need to squeeze extra seats onto the floor plan just wasn't apparent eyeing the plane. I would never ever fly Swiss Air again if I could help it. Again this is transatlantic service from New York City and should be the best foot forward. Is the idea that only business class and above is important to this airline? The business-class seats looked impossibly narrow too.

Flew JNB-ZRH-ARN both flights a pleasure. The A340's business cabin have 9 seats only a quiet oasis between first and galley. No through traffic. 3 seats are solo window seats. Excellent service attentive crew and delicious meals. Very comfortable lie-flat seats. Though 15 minutes late arriving ZRH meaning 40 mins transit there was no problem catching the connecting flight. Onboard the A320 mineral water was offered the transit passengers as soon as we were seated after take-off coffee was offered transit passengers before the breakfast service. Impressive. Our checked baggage arrived ARN despite the short conx in ZRH!

VCE-ZRH-MAN as part of a LH code share mid week and thoroughly enjoyed the experience while the first leg was 40 minutes late (AC swapout) we easily made the connection in ZRH and arrived on time in MAN. Comfy seats nice sandwich choice on the ZRH-MAN sector good flight show and a cartoon on both legs. Personally wished farewell by the captain on both legs. Bags were off and we were clear of MAN in 20 minutes. they were competitively priced too cheaper than the direct EZ/MON services out of MAN.

BHX-ZRH-SIN on a Fokker 100 followed by an A340-300. Both aircraft's were clearly quite old but very well kept. This was my first time using solely mobile boarding passes on my phone for the entire journey and the check-in and boarding experience was flawless. Check-in desk at Birmingham was kind enough to allow my bag which was almost 2kg over the limit which I was not expecting from a European airline. Zurich airport is definitely a selling point for choosing Swiss stylish easy to navigate and very efficient. Swiss also has probably the best-timed schedules for connecting flights between Europe and Asia. Overall service and hospitality onboard both flights was friendly and attentive almost as good as Asian carriers. Can't say the same about the catering which was rather basic (cold sandwich on a 2 hour full-service international flight is unheard of in Asia no menus offered meal portions intercontinental were on the small side). Upsides were the surprisingly good wine available and the delicious Swiss cheese. The Y seat on the A340 is okay but rather outdated with no in-seat power or foot rest and an annoyingly large IFE box under the window seat. No amenity kits whatsoever on a 12 hour flight but the frequent drinks service was appreciated. Overall a rather average inflight experience for the premium price Swiss typically charges sweetened by the excellent experience on the ground.

Business class on A330 ZRH-DXB. Had single seat by window 10K. Very comfortable if not a bit hard seat. Easy controls to lounge or lie flat. Food was great service fantastic. Flight attendants really seemed to love their job. IFE doesn't nearly have selection of some other airlines. Departed from E-F gates which means use of shared Panorama lounge shared with many airlines which was not great. Only one hour of wi-fi in lounge then pay 6CHF no big deal.

BOM-ZRH-ORD. A decent product overall. Positives: Flights departed on time and arrived slightly early. New terminal in Mumbai was a pleasure to use and lounge facilities were still under construction so had all C class area in a converted area which was fine and had great selection of food. I found the flat seat good overall didn't like how it sinks all the way to the ground but sill was flat and not angled which makes all the difference. ORD-ZRH were good multi course and offered cheese and dessert. Wines were excellent. Negatives: Cabin service between the two flights very different BOM-ZRH flight leaves early morning and crew serves light one tray snack which is cold then disappears until 1 hour before landing and serves a one-tray breakfast which was abysmal at best. Crew were cold and looked tired. Cabin also showing signs of age with small stains here and there. Transit in ZRH was not fun Swiss Business and Senator lounges too small for # of pax completely packed by 10am food woefully inadequate and shower facilities more like a train station. Would try them again if price was good but for true luxury consider SQ or EK.