Swiss Intl Air Lines

Flight ZRH-SIN. Check-in lady was very unfriendly and giving wrong information regarding boarding and time needed to go to gates. Seats are very narrow and uncomfortable. Food was good. Service on board was nice. Screen was jammed and no movie could be watched.

My husband and I flew from Los Angeles to Zurich changed plane to Venice on September 1 2014. Then we both flew again Swiss Airlines from Rome to Zurich changed plane to Los Angeles on September 17 2014. We booked Swiss after reading rave reviews and we paid a higher fare than other airlines. This was absolutely disappointing. 1) Meals were horrible - lousy and tasteless pasta cold and hard chocolate brioche for breakfast. Calzone was hot but no substance inside - a big lump of dough. Green tea? Nope! You have to be in first class in order to have green tea - as I was told by the FA! 2) Seats are narrow with no cushion at all. 3) Outdated entertainment onboard. 4) No boarding organization from Zurich to Venice or Rome to Zurich. People tried to jam the boarding gate. Once you boarded you have to wait a long long time for people who sit in the front to get settle before you can reach your seat in the back. 5) FA with rude demeanour from Los Angeles to Zurich. We have flown Air Canada American Airlines British Airways Cathy Pacific Airlines numerous times. This was our first time and will be the last time with Swiss because it was the most disappointing and uncomfortable flights.

ATH-ZRH-JFK - generally wonderful flights. The first flight left a little late so we arrived to Zurich about 15 minutes late. Not a huge deal. The food was delicious and plentiful and the long flight from ZUR to JFK was comfortable and the seats were a good size. Staff was also very nice and the entertainment was plentiful. Great airline!

Flew MAN-ZRH-DEL with wife and 2 kids on 9th August 2014. The MAN-ZRH leg operated by Helvetic Airways on behalf of Swiss. Good service and good snack served during flight. The kids were taken good care of. ZRH Airport is a nightmare to connect flights. Had an hour to catch a connecting flight so were literally running for the next flight. No proper signage as well as no officials to ask directions we ended up on the arrivals level looking for the gate to top it all the security made us scan the baggage again before going to departures opening the duty free purchases again and scanning the liquor bottles. Anyway once at the gate and boarding the onward flight things were back to normal. Good service food entertainment. Would definitely recommend the airline but not Zurich airport. The return journey was with Lufthansa but that is another story.

I have just flown with Swiss between Barcelona to Istanbul. First flight Barcelona-Zurich on an A321 in a normal economy seat. Good space between seats and the smiling Swiss crew offered to all the passengers a croissant with all the drinks we want. Departure and arrival on time. Transfer on Zurich went really smooth. Flight Zurich- Istanbul on an A320. Again normal economy seat with good space and the crew offered us Rissoto al pesto with an apple cake and all the drinks we want. We arrived on time. All flights went well and the Zurich is perfect for connections for this reason I would fly Swiss again.

GVH-ZRH-CDG and back. Flight left and arrived late in Zurich same applies to connecting flight to Paris. Seats are small and crew were grumpy. I actually had a FA openly yawn at me while boarding the flight to Paris - not very welcoming. I can understand that one can be tiered but I would expect an FA to at least turn the head away or conceal the yawn with something. Crew not smiling and mostly looking bored loudly discussing amongst themselves how bad their schedule is. Saw a lady traveling solo with 2 small children instead of assisting her with the seat belts one crew member just stood there looking annoyed while giving her orders adding insult to injury actually commencing to loudly complain to a colleague about a non existing situation (kids did nothing wrong). I will give Swiss a miss until they start training their staff in customer service.

Swiss LX178 ZRH-SIN on Sept 4 and LX179 SIN-ZRH Sept 14 2014. Reservation not satisfactory at all first of all there is no special hotline for first class passengers so you always need to wait for long time to get an agent. Then any request (also very basic) was difficult to get done. In particular I never got a follow up or feedback on my requests and had to call several times to follow up. Staff on the hotline are sometimes OK sometimes not friendly at all and had a lack of client orientation. Lounge in ZRH is very good design food good with good wine selection service OK. Lounge in SIN is very disappointing old and outdated design bad food choice and quality very poor wine selection. Cabin layout very outdated no luxury at all seat very old and not very comfortable; no luxury amenities at all (toilet without any mouth wash hand cream or lip balm etc). Food below average worse than business class. There is no food available after dinner if you wake up during the flight so you need to go on your own to get something from business class - not really first level. Good wine selection and quality. Staff this time (both legs) very friendly and helpful - there is a big difference from crew to crew so you need to be lucky to get a good crew - this should not be the case in First Class. Conclusion: disappointing I cannot recommend Swiss and find it clearly below other airlines first class.

Used Swiss to fly from Geneva to Los Angeles for a family visit and vacation. We tend to use Swiss for our trips as it is convenient reliable and we believe good value for money spent. We were not disappointed. The flights were on time the pre flight service excellent and on board we couldn't have asked for more. Business class is quiet comfortable and provides a good ambience to survive a 10+ hour trip. The only area of improvement would be the entertainment with more choices and certainly more recent releases.

JNB-ZRH-CDG in August. Very disappointed for all aspects of the flights especially long-haul. Seats are very narrow and hard. While the seating or relaxing position are good the sleeping one is very strange. The whole seat goes down close to the floor. I had a feeling to be lying in a coffin. Entertainment system was very slow crashed several times. Meal service was just ok started with a glass of wine (or champagne) and a cheap-feeling packet of nuts supermarket style. Even American airlines propose better prepared appetisers!. Three hours before landing the crew started to dismantle the whole galley behind us with continual clicks and clacks. I guess its a kind of game they had - who can make more noise when preparing breakfast. No idea who actually won but for sure all passengers lost at least one hour of sleep. Why serve breakfast two hours before landing? During the short- haul European flights they manage to serve the meal during 50 minutes long flights why not to do the same on long-haul flights? Long waiting for toilets: there are only two for both business cabins. All in all very disappointed experience. Will avoid SWISS in the future.

Flew from San Diego to Chicago on United First and then Chicago overnight to Zurich on Swiss. We were a family of four and seated in the small business cabin just behind First. Excellent service from the cabin crew who were very attentive to my son. I like the seats themselves although they are on the narrow side. The in-flight entertainment is outdated and limited but the positive aspects of the flight were the crew and the seamless connections either side of the flight. Overall a very positive experience.