Swiss Intl Air Lines customer review
Bouzidis George (Australia)
26/9 Bangkok - Zurich LX181. 27/9 Zurich - Athens LX1830. 26/9 Perth - Bangkok TG484. Aged airbus A340. Business lounge in Zurich a disgrace. Heaps of alcohol. Heaps of staff. Heaps of tropical fruit. No hot food at all and no cold food. Newspapers scattered everywhere. Computers although slow and old worked. Business class is really economy class. Give this outfit a very wide berth. Only pro was the aircraft took off and landed safely.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Swiss Intl Air Lines customer review
F Wissmann (Switzerland)
6 October Zurich ZRH - Hamburg HAM LX1058 / 9 October Hamburg HAM - Zurich ZRH LX1055. The outbound flight was about 70 minutes late. Annoying but not the end of the world. Everything else was smooth and professional. The A320 on both flights were older but the seats were comfortable and the cabin Crew were great. I paid 145 EUR for both flights.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Swiss Intl Air Lines customer review
Roger Stone (Australia)
VIE-ZRH-GVA and return in discount Business Class. Very enjoyable flights partly due of course to the wonderful scenery on this journey especially Zurich to Geneva. Service was generally good although often one was being served with no eye contact from the cabin crew who were otherwise busy chatting to friends - not professional! The return flight from Geneva to Zurich was delayed over an hour and I was treated rather patronisingly when I asked at the Business Lounge for help as I had important connections in both Zurich and more importantly out of Vienna that same evening. Luckily they then found me an alternate flight in order to make my connections otherwise I would have been in a real mess (and one of my rules of thumb is never to make flights with even remotely tight connections!). The Zurich to Vienna flight was especially pleasant.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | N/A |
Value For Money | 12345 |
Recommended | yes |
Swiss Intl Air Lines customer review
Doukas Alexios (Germany)
We selected Swiss for our trip to Athens Greece (MUC-ZRH-ATH ATH-GVA-MUC) and we were really happy to fly them for the first time. I am however very disappointed with the airline. Both LX flights were delayed by or over 30 mins no explanation/excuse. The ZRH-ATH sector was on a new A321 with minimum cabin crew of 4 (instead of 5) so only 3 in the Y class. The cabin crew were uncoordinated (they were demonstrating the oxygen masks while the purser was announcing the life vest use) and the food service began from the forward towards the aft cabin and food collection was from aft to forward which means that we had to eat like animals. The food was a joke - an over-seasoned risotto that was only three spoons' size and a muffin. Drinks service - only one drink/cup per passenger and coffee/tea service 40 mins prior to arrival - for a 02.40 hours flight. For comparison LH OS A3 offer at least two drinks per passenger usually you get an additional drink with coffee or tea. The Crew was ignorant of the passengers two of them snappy they didn't bother to ask the passengers to raise their seatbacks for food service. Chaos in the aisle passengers not respecting the service but the crew didn't bother. Passengers almost climbed on seats to move across the trolley. The ATH-GVA sector was a bit friendlier but the crew were incapable of serving drinks without constantly spilling drinks on the floor. They also hurried the food/drink service in order to start the duty-free sales asking almost every passenger to buy something. Of all airlines I have flown with Swiss was unfortunately the worst.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Swiss Intl Air Lines customer review
Elizabeth Schmid (United States)
Flight LX 018 October 9th 2014. Flight took off and landed on time. The flight crew were helpful and charming. The food was fine. However my 6ft 1 ' husband with leg injury could not fit in economy seat without great pain - leg crammed against seat in front. Kind flight attendant found him a seat where he could angle slightly sideways but will never go economy on Airbus plane again for a long flight. Very very cramped. Placement of toilets meant impossible to go while food trolleys in service. Swiss air fine - plane horrible!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | N/A |
Value For Money | 12345 |
Recommended | no |
Swiss Intl Air Lines customer review
S Rabin (United States)
LX39 SFO-ZRH business class. Very pleasant flight seats quite comfortable food very good and plentiful. Flight attendants were both pleasant and friendly. Only drawback: seat back AVOD was OK not great screens small and not very sharp. Lie flat seat was comfortable and I slept for several hours. Swiss really is a top notch airline in biz class.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Swiss Intl Air Lines customer review
Zust Roland (Singapore)
Flight ZRH-SIN. Check-in lady was very unfriendly and giving wrong information regarding boarding and time needed to go to gates. Seats are very narrow and uncomfortable. Food was good. Service on board was nice. Screen was jammed and no movie could be watched.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Swiss Intl Air Lines customer review
S Cheng (United States)
My husband and I flew from Los Angeles to Zurich changed plane to Venice on September 1 2014. Then we both flew again Swiss Airlines from Rome to Zurich changed plane to Los Angeles on September 17 2014. We booked Swiss after reading rave reviews and we paid a higher fare than other airlines. This was absolutely disappointing. 1) Meals were horrible - lousy and tasteless pasta cold and hard chocolate brioche for breakfast. Calzone was hot but no substance inside - a big lump of dough. Green tea? Nope! You have to be in first class in order to have green tea - as I was told by the FA! 2) Seats are narrow with no cushion at all. 3) Outdated entertainment onboard. 4) No boarding organization from Zurich to Venice or Rome to Zurich. People tried to jam the boarding gate. Once you boarded you have to wait a long long time for people who sit in the front to get settle before you can reach your seat in the back. 5) FA with rude demeanour from Los Angeles to Zurich. We have flown Air Canada American Airlines British Airways Cathy Pacific Airlines numerous times. This was our first time and will be the last time with Swiss because it was the most disappointing and uncomfortable flights.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Swiss Intl Air Lines customer review
P Lorette (United States)
ATH-ZRH-JFK - generally wonderful flights. The first flight left a little late so we arrived to Zurich about 15 minutes late. Not a huge deal. The food was delicious and plentiful and the long flight from ZUR to JFK was comfortable and the seats were a good size. Staff was also very nice and the entertainment was plentiful. Great airline!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Swiss Intl Air Lines customer review
V Luis (United Kingdom)
Flew MAN-ZRH-DEL with wife and 2 kids on 9th August 2014. The MAN-ZRH leg operated by Helvetic Airways on behalf of Swiss. Good service and good snack served during flight. The kids were taken good care of. ZRH Airport is a nightmare to connect flights. Had an hour to catch a connecting flight so were literally running for the next flight. No proper signage as well as no officials to ask directions we ended up on the arrivals level looking for the gate to top it all the security made us scan the baggage again before going to departures opening the duty free purchases again and scanning the liquor bottles. Anyway once at the gate and boarding the onward flight things were back to normal. Good service food entertainment. Would definitely recommend the airline but not Zurich airport. The return journey was with Lufthansa but that is another story.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |