Swiss Intl Air Lines

Swiss is superb! For me the best European airline. On this 2+ hour flight from Zurich to Athens on an A321 the service was impeccable as was the meal. The ingredients were fresh and the meal well presented. Also loved the choice of wines. The seats are the standard European business class where the middle seat is empty however it was very comfortable. And just prior to landing they serve you delicious Swiss milk chocolate.

I flew business with my wife and 15-year old son from New York to Zurich (on August 12/13) and the next day (business again) from Zurich to Athens Greece. Although I had read that the service and comfort level in Swiss business class is one of the best in Europe I did not have the same experience in my flight. First I noticed that my son's headset was not working so he wad to be moved to another seat. Then my headset seemed somewhat out of order as something heavy (probably the speaker within the earpiece) was displaced and moved freely every time I turned my head. Although the flight from N.Y. to Zurich was 8-hour long both dinner and breakfast were way below what someone would expect from Swiss business class both in terms of quantity but mainly in quality. There were only few business class travelers in this flight (less than 20 if I remember correctly) but still the crew seemed tired and was only "typically" polite trying just to "get their thing done". I had a much better and far more enjoyable experience about a month ago when traveling from Athens to Vienna and on to New York with Austrian airlines. Austrian's service was way more friendly genuinely polite and very helpful and their meals were far better that Swiss's. Also Austrian featured touch-screen TVs with newer movies and live in-flight information something that was missing from Swiss. It is a shame that the reputation and high service standards of Swiss were not present in my flights and I truly hope that this was just a very rare and exceptional incident.

I would like to say how much I thought Swissair were wonderful in the way they behaved on Sunday. When it looked as if I was going to be 10 minutes late in my connecting flight from Geneva which then went from Brussels to Heathrow they insisted I flew direct and tannoyed all other Heathrow passengers so they could get them on the direct flight from Geneva to Heathrow. This is real 5 star service and their care and friendliness were exemplary.

BRU-ZRH C Class. All perfect from check in to baggage delivery they are just very good. Will recommend. It is always a pleasure to fly them.

We paid for 3 seats in Business Class and I can't believe I didn't fly my usual choice. Swiss show a picture of a throne-like seat on their website and represent that as their Business Class seat. But there are just a few of these in the cabin and the other seats are different. You can't get the seats they show on the web site only their senior frequent flyers. So my wife and baby were stuck in a middle seat with an unfortunate stranger next to them despite me having reserved the lone window seat online. The seats themselves are lumpy and uncomfortable and the in-flight entertainment is the worst I've seen. It is painfully slow clunky and simply doesn't work much of the time (we took two long haul legs Zurich - Singapore and Hong Kong - Zurich and this was true on both legs). The food is ok though not a patch on what you'd get on Emirates Qatar or one of the first-tier airlines. Swiss have no lounges of their own outside of Switzerland so in Hong Kong we ended up being sent to a packed noisy pay-per-entry lounge which had no seats was utter chaos and had one type of beer in the fridge. When we disembarked in Zurich we were told with no apology at all that we'd miss our connection to Manchester because Swiss were late arriving. My wife left her bag on the plane accidentally in our rush to get off. 5 minutes later we told a Swiss ground employee that the bag had been left in Business Class and would they mind retrieving it. They passed me a card for a third party lost and found company called Swissport and was told to file a web report with them when I was back in the UK. Two days later and still no info on what should have been the easiest thing in the world to solve. In short I wouldn't fly Swiss again.

Overall I am very satisfied. I flew to Singapore and back. The crew were very friendly and efficient. The flight was on time both ways. The only negative aspects were the economy seats and the entertainment. I am 180 cm tall and felt that there was limited space. There was very little legroom. The entertainment is still using the cable remote which is troublesome and my neighbour's was not working. The entertainment program was however good.

LUX-ZRH-ARN in C. The crews were smiling and calling me by name the food was outstandingly good and the business lounge in Zurich is a blast! They have the longest attended lounge bar in the world and are mixing great cocktails. This was the best business class experience I've had! (Even if all the European airlines sell economy class seats as business class.) Forget about Lufthansa.

Flights from Heathrow to Zurich and on to Newark 0333 and 0018. Problems boarding a to Heathrow and 45 minutes late departing. With a 40 minute connection at Zurich could have been a problem but not for Swiss. Picked up 25 minutes on the flight and met at gate driven across to next flight and seated with 10 minutes to spare. On both flights delightful crews excellent service food and seats and I like their lie flat bed. Recommend Swiss and find Zurich a great connection point. Have used them often in the last couple of years.

Flew from GVA to IST with a stopover in ZRH. An easier and cheaper option would be to get a direct flight with Turkish airlines on an old and dirty A320 with ridiculous seat pitch and surly flight attendants who will just disappear after they have served meals. I have done that a few times out of convenience but now no thank you. It takes 2.5 hours more with Swiss but at least you get polite service a comfortable seat and you feel you are welcome on board.

26th June my colleague and I were flying from Dubai to Zurich. The plane's seats were tiny even though I am only 1.74 metres and weigh 72kg. Once onboard the pilot informed us that all passengers would have to leave the aircraft one by one to identify their bags as there were 3 extra bags that they could not identify. The plane was going to be at least 3 hours late which meant that we were going to miss our connecting flight in Zurich therefore missing our business meeting in Prague. We informed the staff that we would like to leave the plane as there was no point in flying if we were going to miss our meeting in Prague. Stay away from this airline.