Swiss Intl Air Lines

Zurich to Cairo return in Economy Class. SWISS recently downgraded the route from A340 widebody to A320 narrowbody. The outcome is very low-cost like. Seats are incredibly cramped and uncomfortable the hot meal has been sacrificed for a "new concept" cold snack offered in a box and there is no entertainment except from the overhead screens (that's Tom & Jerry for you a few advertisements and the moving map). Staff have now become indifferent and the aisle has also become congested with passengers waiting to use the few toilets on board (including the only Business Class toilet). Forget paying for Business Class if you're flying this route on this aircraft: passengers are treated to the exact same seats as the ones in Economy Class (with the same pitch but the middle seat left empty) unless you can justify paying more than three times the amount for a hot meal and lounge access. SWISS is also charging Economy passengers a lot for booking seats in advance. There are better op tions to Cairo: BA Air France KLM and even (some) EgyptAir flights continue to operate widebodies from Europe and offer decent levels of comfort. SWISS has completely lost the plot and are now offering a standard Euro product for a 4 hour intercontinental flight.

I flew Swiss a few weeks ago from Zurich to Bucharest on a one-way flight. Having paid 825 Euros for my ticket the services offered on-board as well as Swiss' overall product were a complete letdown despite the fact that I flew Economy. The on-board service consisted of a small cheese sandwich that was disgusting as the cheese was visibly going bad however a nice selection of drinks was offered. The flight attendants were pretty nice! Flight landed in Bucharest on-time and the flight was operated by a clean A320 aircraft. Overall it was ok.

ZRH-HAM. Friendly and accommodating crew with good drinks selection and a snack. Overall the Lufthansa Group's ground-crew policy of outsourcing check-in services to the cheapest provider counteracts the excellent on-board service: In my row in economy we were 3 Star-Gold customers (visible on our boarding passes) sandwiched next to each other. One look to the rear of the plane revealed that nearly all middle seats on the plane were empty. This seating practice leaves the impression that status-customers are being punished for their loyalty.

Flight LX22/23 Geneva-New York JFK (return). I was seated on the first row of economy section. Enough space to lay my legs and first to be served. The meal was correct. I've the feeling that I always eat the same on Swiss economy chicken or pasta. Swiss Taste of Switzerland should be applied in economy class too. The staff were friendly and very professional as usual. As an example I wanted to buy cigarettes at the inflight duty-free shop and the flight attendant was not sure if my brand was still available. He promised to come back later to tell me if yes or not he came back one hour later telling me that they were not available and he even checked in business and first class too so kind! The inflight Entertainment is good too a lot of choice. Unfortunately compared to the competition I think that the screens are too small with a low resolution unfortunately. Better with Lufthansa. Swiss is a very good airline I'm never disappointed. However several little things should be improved if LX wish to keep its leadership in Europe.

It was nobody's fault that take off from Pudong to Zurich was delayed due to technical problems. Waiting for 3 hours on the plane with virtually no service of drinks snacks etc. was not up to standard. Swiss' old first class seats are very dated and worn. No privacy screen very poor monitor and very limited choice of video / movie entertainment. Missed connections in Zurich were very efficiently rebooked and information was available on arrival. No invitation no information was offered to first class passengers to the first class lounge at Zurich airport. Not knowing that a first class lounge exists I just searched and only found the business / senator lounge on arrival. Totally overcrowded limited choice of food and beverage no shower facilities in my view very inappropriate for first class service. Given a choice I will definitely not choose Swiss for First until and unless there is a serious upgrade in inflight and arrival comfort.

Flew Heathrow - Zurich - Belgrade nice flight great staff 2 rounds of drinks London to Zurich with decent croissants served twice. Flight late leaving London late but 20 minute connection was possible. Zurich Flight also good with small sandwich and drinks with full bar. I like Swiss for what they offer and the exit row can be reserved online without extra cost. Flights all full but on time and comfortable.

GVA-LCY and LHR-GVA in Economy late October. Both flights were on time. Crew was nice served us a sandwich (or two if you ask nicely) with a drink and then chocolate. Avro 100 outbound a little noisy and the latest A320 in the fleet (with sharklets) inbound so quite comfortable. For the price paid (140 CHF round-trip) these flights were a real bargain but quality was still present. I like flying Swiss and will definitely continue doing so in the future.

LX242 28/08/2014. Excellent but the leg space is a bit of an issue The service and the food are really good and the crew friendly. The food was good and warm. New aircraft and quick flight.

Flew from SFO-ZRH on the Airbus 340. This was my first time on Swiss and won't be my last. I have flown in First and Business Class with most major airlines and Swiss is one of the best. We had 4 flights total with Swiss (2 longhaul and 2 intra-European) and on each flight the cabin crew were so professional friendly and smiling the whole time. The Business Class seats are very nice and contemporary. Food was in general very good and well- presented. We did have two minor quibbles. The menu that we were given said that ice cream would be provided but we never saw it. Also the IFE is clumsy and outdated. I used it for maybe an hour total and then just read and slept the rest of the time. Swiss really goes out of their way to represent Switzerland and they do a great job. Also transiting their hub at Zurich is very easy.

I flew to Istanbul and back in mid-October. It was a short notice trip as such I had no checked luggage so I can't comment on that. My seat was 2A on both legs of the trip. The seat is a normal economy class seat though the pitch is only marginally better than in economy class and definitely much worse than in exit row. Seat comfort was the same as Swiss economy which is to say not great at all. The food consisted of a regional Swiss vegetarian dish and a standard chicken dish with a nice dessert. Portions were small cutlery etc was good though. I paid a fairly low price for my semi-flexible (mid of the range) D class ticket. The value is pretty good if you need to carry a lot of baggage as you may check in 2 times 32kg and carry on 2 times 8kg. In comparison to other airlines such as Turkish airlines business class in Swiss is not ideal. Service quality was unexpectedly blunderous with an almost overly friendly cabin chief and a totally inadequate business class FA who couldn't even recall whether alpha is on port or starboard and was desperately searching for some imaginary economy class guest who may have been lost in business class (why anyone would attempt that on Swiss in Europe is a mystery to me - though it's possible as an accident since the seats in business and economy are identical). Best seats in any Swiss European flight are exit row seats. Have a healthy meal at the airport before take-off and get much better value.