Swiss Intl Air Lines

Flew NRT-ZRH-NRT round trip for pleasure trip. Good and efficient check-in at both Narita and Zurich exceptional cleaness of cabin good amount of volume and quality of meal but entertainment display is old and small. Choice of movie and music was just okay.

We travelled with my two infants from Zurich to Delhi. I couldn't select my seat while doing web check-in as this is not allowed if you are traveling with infants. So I requested a bassinet seat to the ground staff while doing baggage drop. He said all those seats had already been purchased. Next hassle while boarding. Swiss doesn't do priority boarding for passengers traveling with babies. The flight crew were very nice and helped to swap my wife's seat with a bassinet seat. I requested the Swiss customer service book a bassinet seat for myself as well however they could only do so for my wife I was told to to contact customer care in Switzerland where I could book a seat next to her at an additional 10% fare. I'll try to avoid Swiss in the future.

LAX-ZRH. Fine service good food and an excellent Malbec made for a wonderful trip. We were a bit delayed as some passengers were being off-loaded. The seat was more comfortable than I remembered - not as hard and the crew was as usual exceptional.

LX289 23 December. Very good flight. Excellent chicken meal with salad and veggies plus complementary drinks. Entertainment was more than satisfactory. Only negative was sitting right before the bathrooms so when the guy in front of me reclined there was very little to do.

Flight LX 288 / 289 ZRH-JNB / JNB-ZRH in December 2014. Very bad reservation and check in service very unfriendly staff. I had a medical problem and needed assistance. In Zurich I called them in advanced and they told me it is no problem but once at the airport they did not care and ignored my assistance request completely and in addition they were very unfriendly. Same happened in JNB once again no support in case you need assistance. The flight crew were OK and the food also. But overall definitely far from a good experience.

Zurich to Cairo return in Economy Class. SWISS recently downgraded the route from A340 widebody to A320 narrowbody. The outcome is very low-cost like. Seats are incredibly cramped and uncomfortable the hot meal has been sacrificed for a "new concept" cold snack offered in a box and there is no entertainment except from the overhead screens (that's Tom & Jerry for you a few advertisements and the moving map). Staff have now become indifferent and the aisle has also become congested with passengers waiting to use the few toilets on board (including the only Business Class toilet). Forget paying for Business Class if you're flying this route on this aircraft: passengers are treated to the exact same seats as the ones in Economy Class (with the same pitch but the middle seat left empty) unless you can justify paying more than three times the amount for a hot meal and lounge access. SWISS is also charging Economy passengers a lot for booking seats in advance. There are better op tions to Cairo: BA Air France KLM and even (some) EgyptAir flights continue to operate widebodies from Europe and offer decent levels of comfort. SWISS has completely lost the plot and are now offering a standard Euro product for a 4 hour intercontinental flight.

ZRH-HAM. Friendly and accommodating crew with good drinks selection and a snack. Overall the Lufthansa Group's ground-crew policy of outsourcing check-in services to the cheapest provider counteracts the excellent on-board service: In my row in economy we were 3 Star-Gold customers (visible on our boarding passes) sandwiched next to each other. One look to the rear of the plane revealed that nearly all middle seats on the plane were empty. This seating practice leaves the impression that status-customers are being punished for their loyalty.

I flew Swiss a few weeks ago from Zurich to Bucharest on a one-way flight. Having paid 825 Euros for my ticket the services offered on-board as well as Swiss' overall product were a complete letdown despite the fact that I flew Economy. The on-board service consisted of a small cheese sandwich that was disgusting as the cheese was visibly going bad however a nice selection of drinks was offered. The flight attendants were pretty nice! Flight landed in Bucharest on-time and the flight was operated by a clean A320 aircraft. Overall it was ok.

Flight LX22/23 Geneva-New York JFK (return). I was seated on the first row of economy section. Enough space to lay my legs and first to be served. The meal was correct. I've the feeling that I always eat the same on Swiss economy chicken or pasta. Swiss Taste of Switzerland should be applied in economy class too. The staff were friendly and very professional as usual. As an example I wanted to buy cigarettes at the inflight duty-free shop and the flight attendant was not sure if my brand was still available. He promised to come back later to tell me if yes or not he came back one hour later telling me that they were not available and he even checked in business and first class too so kind! The inflight Entertainment is good too a lot of choice. Unfortunately compared to the competition I think that the screens are too small with a low resolution unfortunately. Better with Lufthansa. Swiss is a very good airline I'm never disappointed. However several little things should be improved if LX wish to keep its leadership in Europe.

It was nobody's fault that take off from Pudong to Zurich was delayed due to technical problems. Waiting for 3 hours on the plane with virtually no service of drinks snacks etc. was not up to standard. Swiss' old first class seats are very dated and worn. No privacy screen very poor monitor and very limited choice of video / movie entertainment. Missed connections in Zurich were very efficiently rebooked and information was available on arrival. No invitation no information was offered to first class passengers to the first class lounge at Zurich airport. Not knowing that a first class lounge exists I just searched and only found the business / senator lounge on arrival. Totally overcrowded limited choice of food and beverage no shower facilities in my view very inappropriate for first class service. Given a choice I will definitely not choose Swiss for First until and unless there is a serious upgrade in inflight and arrival comfort.