Swiss Intl Air Lines

Not Verified | The plane was over booked. We had an 8.5 hour flight which was delayed by 50 minutes. We did not have any sound on our in flight entertainment and the closed captions was not working. We travel with 6 other friends, 4 of the 6 had neither picture nor sound on their in flight entertainment. My husband was verbally reprimanded for organizing our food containers by the stewardess, who said, “ I wish you hadn’t done that, you only made my job harder.” My husband and I are small and we had absolutely no room in the middle rows. Our flight from The USA to Europe with Delta was more comfortable by far.

✅ Trip Verified | I flew from Zurich to Buenos Aires in a flight that was supposed to have a "fuel stop" (that is how the company advertised it) in Sao Paolo. However, when the plane reached SP, we were told we had to get off the plane and go over the security check all over again. The flight had the same number and the same aircraft was used. However, for Swiss, the flight from SP to Buenos Aires was treated as if it were an entirely new flight. People got off and on in SP (so, it was not just a "fuel stop" as advertised). When I was at SP, I heard my name on the PA. I went to the counter and was informed there was a better seat available for me for the rest of the trip. That I could change to a seat with more legroom in the first row of the Economy cabin. Of course, I agreed, as this was an upgrade. Many other passengers were being offered upgrades even to better cabins. To my surprise, when I re-boarded the plane, my seat had been changed to a middle seat in the second row (I had been seated at an aisle seat from Zurich) which had been allegedly changed for a better seat. I told a crew member and he was completely rude and sarcastic, saying he couldn't do anything, that I should ask the woman sitting next to me (who had been flying from Zurich as well). When I contacted customer service asking for compensation, they gave me an "empty" apology and said they couldn't do anything. This route is misleadingly advertised. Don't pay what is costs. The so-called "fuel stop" is an actual stop, where people get on an off the plane. Don't count on having the same seat you had at check-in. And don't accept any upgrades. They just need you to empty your seat because someone else paid for it at SP.

Not Verified | The flight was not the best but very good. I went on board and everything was lovely! The economy seats were comfortable and we even got pillows and blankets the screen was responsive and the seat was very clean and had a lot of legroom for my height! I really liked this flight but there was just one slight thing that concerned me. The service, I’ll be brutally honest about this. The service was terrible so first thing that concerned me was that when the flight attendant was handing out the food I asked for a vegetarian meal since I can’t eat non halal chicken pasta. They said in a kind of impolite voice that they didn’t have any more vegetarian meals I kindly asked if they had any options without chicken or meat, and they were like “we don’t have anything vegetarian deal with it” so I was very disappointed with this first part. I just ordered the chicken pasta and removed the chicken and everything close to it. The food came a bit cold for me but I don’t blame it on them it’s probably because I was at the literal back of the plane. Second thing is that when I wanted to use the restroom in the middle of the flight the same guy was handing out drinks to passengers he was basically at the beginning of the row so I kindly asked if he could move just 2 steps back so I could get into the restrooms and he pointed to my seat and shook his head? I kindly asked for him to move literally 2 steps which would take him less that 10 seconds!

✅ Trip Verified | I had two very different experiences with Swiss this summer, one excellent the other horrendous. Like most comments here state, the flights can be delayed, the staff seems to be hit or miss, or too friendly or too rude. They overbook their flights, so you will see a lot of people being denied boarding. Most carry ons will not fit the bins and will be checked at the door delaying the flight even more. The A220 planes are brand new and well kept, the A320 are old. Only a free bottle of water and a chocolate at economy, for the price they ask, not worth flying Swiss in economy to be honest.

Not Verified | Very happy with the flights. No so happy when both my wife's and my bags did not arrive. We lodged the report as advised. This is with a separate company as Swiss do not deal with customers for the first 5 days. We were told the bags likely missed the connecting flight from Zurich and would arrive the next flight. That didn't happen. 24 hours after our arrival we found out, by me initiating contact, that my bag had been found but we would have to pick it up at the airport, at our cost, as it was too late to deliver. That was the first 2 examples of poor service. We picked my bag up and saw the huge number of missing bags they had. Some seemed to have contact details but we still in the lost area. How they managed to lose both our bags, to obviously different locations, is quite remarkable. They provided a website to tell us the status of the lost bags. Over the next few days we checked regularly but nothing changed. It still showed my bag as awaiting pickup which was wrong. Numbers that we were given to ring either didn't answer or were wrong. Customer support was useless, they only care about bookings. The best offer we had was to get a number in America to ring (we are Australians in Europe.) No use at all. Eventually we left it with our cruise director on the Viking ship we were on. They were chasing other bags as well. After a week we were told the bag was being flown to Frankfurt and would be sent to the ship from there. That never happened. I suspect it was sent, sat there and then returned. The next update was it was going to Munich. We had no further advice about it. After Viking eventually confirmed it was there they dispatched a driver to pick it up and bring it back to the closest port. They then put it on a ship that would meet us in Vienna. After 14 days my wife got her bag, no thanks to Swiss air. I lost track of the number of calls and emails we and Viking made trying to get the bag. At on stage Viking spent over 4 hours on the phone trying to get answer. They we just totally unresponsive to nearly all calls and emails and the website updates were appalling and mostly non-existent. If not for Viking sending a car to Munich we would not have received the bag at all. We had our emails on our bag tags but that was no help. How hard would it have been for someone, once the knew it was unclaimed, to open the tag flap, see the email and let us know where the bag was and find out where we needed it sent. If you have got this far here are our tips Photograph your suitcase because you will have to describe it if lost Photograph the contents because you will have to describe that too Get an electronic tracking tag If they give you a number to call check it will be answered before you leave. Don't take anything they say on face value. Get it in writing that once located they will have the bag delivered to you, wherever you are. They did pay compensation for items purchased but there is a limit on that of $100. Not a lot for a 14 day delay.

✅ Trip Verified | The airline had overbooked the flight so we could not board these SAS Scandinavian flights. The customer service could not help and we had to pay everything ourself and got no help from Swiss to get back home. A month later Swiss will not take responsibility for this and we are still arguing to get back our money. 9643 NOK refund for rebooking and 800 EURO as a compensation. The customer service actually hang up on us and no-one can help you. I will never travel with Swiss ever again, because this is a bad way to treat customers.

Not Verified | I got a prompt response and help with my lost bag after I had reported my bag missing in Barcelona. After I filled out the form and I got a refund for my expenses.

✅ Trip Verified | I was flying to Catania (Sicily, Italy) via Zurich. 2 days prior to my supposed arrival time, there was a fire in Catania airport and the flight had to be diverted to a different city. They sent us to a random city, not in any way the closest possible to Catania, not even in Sicily, did not arrange any form of transportation to Catania, and there was about a 5 hour train ride to get to where we needed to go. I understand that a fire is an extraordinary circumstance, but arranging some form of bus (free or paid) would have been a better solution than dropping everyone in a random city and telling them to have fun.

✅ Trip Verified | Dissatisfying Experience - A Once Top-Tier Airline's Downfall. I regret to say that my recent experience with the airline, which was once considered a top-tier airline, left much to be desired. Despite the hefty price tag, the overall service fell short of expectations, leading to a disappointing journey. Initially drawn in by the airline's prestigious reputation and high-end image, I expected a level of service commensurate with the cost. However, my experience quickly took a downturn when I encountered various issues throughout my trip. Flight delays became an all-too-common occurrence, leading to inconvenient disruptions to my travel plans. Additionally, the seating arrangement was far from comfortable, lacking the expected space and amenities that one would expect from a premium airline. Moreover, the in-flight services were underwhelming, failing to meet the standards I had come to associate with top-tier carriers. The lacklustre customer service only exacerbated the situation, as staff seemed disinterested and unresponsive to passengers' needs. Sadly, it appears that the airline's emphasis on providing a low-cost service came at the expense of maintaining the high-quality experience they were once known for. As a result, the company's reputation seemed to have declined, and many passengers, like myself, began seeking alternatives from more competitive and value-driven airlines. It's disheartening to witness the downfall of what was once a leading player in the aviation industry. I sincerely hope that Swiss takes these criticisms constructively and endeavours to reinstate the excellence it was once celebrated for. Striking a balance between affordability and premium service is crucial for their revival in the highly competitive market. In conclusion, while the airline may still bear the vestiges of its former glory, the current experience leaves much to be desired. For travelers seeking a seamless and premium journey, there are better options available in the market today.

Not Verified | Worst experience ever with Swiss international. Delays, rude staff especially customer service. Missed connection in Zurich because of delays . Waited 7 hours with a 20euros voucher for a meal. Missed the ride at destination. On the way back delayed luggage, customer service rude and inefficient. 36 hours late I finally got my luggage at 5:40am. When I wrote a complaint I was basically told we are not part of EU so we don’t care about your complaint!- Seriously never again!