Swiss Intl Air Lines

Beijing to Zurich on Swiss. Very nice food and great service! Flight on time, info in German and English. Again, the food is always a highlight with Swiss, and the inflight entertainment program was great and easy to use. Flight attendants were friendly, and happy to offer more beverages, and also open for a little chat. Transit in Zurich to final destination was easy.

Flew Heathrow to Shanghai via Zurich with SWISS. At Heathrow we were ushered towards the self service check in machines. We told the assistant these hadn't worked on our long haul trips, but he insisted on trying. Sure enough, it didn't work, but the assistant would not give us our passports, insisting on trying another couple of times because staff get into trouble with the airlines if passengers do not use the self service machines. We ended up at a desk. The lady we went to looked miserable. She told us our check in had been partially completed and had been done incorrectly. When we mentioned our issues with the machines, she told us that's not her problem. She again said that the assistants at the self service check in machines are told by the airlines/airport to ensure people avoid the check in desks. The flight was generally comfortable but staff were not as attentive as some airlines. When my wife was ill on the long leg of of our journey to Shanghai, I stood outside a locked toilet for some time, holding what was clearly a full sick bag. One air hostess walked around me a couple of times and made a point of giving the bag a grim glance, but still ignored me. It was only on the third time that she came by and said she would unlock the toilet now. I believe it had been locked so only staff could use it for some of the flight.

The check-in staff at Geneva Airport are the worst and the queue for passenger already checked-in is way too long. The check-in agent didn't know if we could through check our bags to our final destination in South Africa, as we had a connecting flight on South African Airlines. She didn't even know SAA was a member of Star Alliance. I had to teach this agent how to enter a connecting flight in the check-in system. She forgot to ask about our frequent flyer card, didn't check our hand carry, and let us go without telling us we should clear our bags in Johannesburg for customs. GVA-ZRH flight is very short. The cabin was new and clean, staff friendly and ready to offer help. we were served a bottle of water and swiss chocolate. Nothing extraordinary, but for a 35 minute flight that's ok. Connecting in Zürich, its very easy to get from one terminal to the other (we had an hour connecting). You can find things you need (we even had time for a quick meal). Staff professional and we boarded on time. ZRH-JNB on an A340 which are old but should soon be replaced by brand new B777. I personally love the 2-4-2 cabin configuration. We had 2 seats at the rear of the cabin at the window. Seats are worn out, as the PTV. We had a lot of movies and music channels to choose from, but the screen was so old I could barely see anything. Never mind, it's a night flight! we took off on time (22:45 CET) and as soon as we got to our cruising altitude we were served our meal. It's good, and service is done quite fast so passenger can get some sleep. Staff really friendly but I mind the fact that Swiss hired other nationalities of cabin staff who neither speak German or French, and you could expect to be served in one of your national languages. Still, I slept almost the entire flight!

Evening Swiss flight from Zurich to Singapore in Economy class. One hour transit race as came in from Birmingham - to discover that my partner and I were not seated together for the long flight to Singapore. I asked at the check-in counter to be told brusquely that "You have to pay in advance to sit together". Really? I had booked this flight 11 months ago. Suffice to say it was a very busy flight given the time of year but also a very uncomfortable one - extremely cramped, no food selection (beef goulash or Veggie lasagna, which had run out by time we were served). This really felt like a low-cost airline.

I've been flying with Swiss for nearly eight years and their service is very good. My flight from London to Zurich departed on time, greeted with smile, cabin crew were present and their attitude was professional. I liked was the legroom on A320, I'm tall so the space between the seats matters for me. Food was a snack, drinks and a Swiss chocolate, which is always good. Zurich to Warsaw flight arrived in Warsaw on time. Cabin crew polite and professional. Legroom on Fokker was worse than the A320 but tolerable for a 90 minute flight.

Palma to Hannover via Zurich. Big problems with delays, I choose Swiss often in C-Class because they offer some good offers with their business upgrade service. So the price for this flight from Palma to Zurich was ok for the duration, the service business class standard - not bad, but not more than standard. The business cabin with the same seats like in Economy but blocked middle seat. But Swiss has a big problem with delays - more than half of my flights was delayed over 30 min. Senator Lounge (Star Alliance Gold) in Zurich - only one word to describe - it is bad. Very small, in peak hours it could be difficult to find a free see, slow wifi, unfriendly staff, and a very small buffet. Always the same food - nothing from the swiss cuisine, only standard food - for a flagship lounge not acceptable. Zurich to Hannover by Helvetic Airlines, old Fokker 100, business cabin not separated from the Economy - but a light meal was served even if this flight was only 50mins. FA not more than average, friendly but not very interested. Even if Swiss offers some good offers it could be stressful to catch your connection at ZRH because of delays.

Flew Swiss Intl Air Lines from Berlin Tegel to Bangkok via Zurich. The cabin crew staff were polite, friendly and helpful. The boarding process was smooth. The inflight meal and entertainment were good with a lot of food and beverage choices from ZRH to BKK. Before reaching BKK airport, the crew gave passengers a swiss chocolate. The cabin was clean and the seat had room and was comfortable. The economy ticket price was acceptable for the route from Europe to BKK. One thing that was unacceptable was related to the ground staf. The check-in staff did not seem know the Swiss Air Lines product and swiss frequent traveller status right. I had to spend around 30 minutes explaining about my right as frequent status traveller. Despite that problem, I recommend this airline.

From London to Geneva, we were delayed 7 hours and stuck on the plane with 1 cup of water and a sandwich for the duration while we waited. The staff were rude and no apologies were forthcoming. We had a small family (2 toddlers) and no empathy was shown for our situation, keeping them entertained and in their seats for 7 hours is not easy. We were then diverted to Zurich, where we were met with even less help and more staff rudeness. The manner in which the whole situation was handled was appalling. We ended up paying for our own hotel and transfers with not a care shown from Swiss staff. Our return trip was worse, our flight from Geneva to London was cancelled late in the piece, they then lost our luggage and again showed no compassion or care. Their staff are unhelpful, the worst we have ever encountered. I would never fly Swiss again.

Luxembourg to Miami via Zurich return. Swiss was more expensive than other airlines connecting through FRA, CDG, LHR etc. I prefer to travel on A330 as I can choose the 2 seats at the window, which give me and my Partner a maximum of comfort. With an hour delay into ZRH due to bad weather, we were still able to catch our connection as ZRH airport is a smooth connecting airport with rather short ways. The flight was uneventful, good product standards, however the crew wasn't very friendly on the longhaul and lacked interest in the passengers. The return flight was a lot better crew-wise and the steward on our side was friendly and approachable. I didn't like the fact that Lufthansa and Swiss use the same check-in for economy passengers, LH had 2 flights leaving (A380 and A330) plus the Swiss A330 comes close to 800 people in the queue. On top, we only wanted to drop our bags. It's not acceptable to make us check-in online and then still make us wait for no reason at the airport.

Zurich to Bangkok with Swiss. It was one of my best flights. Very friendly staff who were very attentive. Good food. A little bit a old plane but clean and a confortable seat. Its very good that Swiss are getting new Boeing 777 planes. We landed up even 20 minutes early. It was a very good flight without problems.