Swiss Intl Air Lines

Dubai to Zurich. Cabin staff were unhelpful and slightly superior in their manner. We had an issue with a passenger in front of us who seemed to think it was fine to sit with a fully reclined seat even when we were trying to eat. The response of the staff was unhelpful - she made it clear that for those passengers who sit in economy, seats can be reclined all the way and that this is the right of the passengers. Well it is also my right not to fly with Swiss again.

Stockholm to Geneva. The plane was seriously overbooked when it comes to luggage (ski season) and they solved this by leaving the luggage behind for 70 passengers. Unfortunately 6 persons out of 8 in our company lost our luggage and had to leave Geneva for the ski resort we were going to with no luggage and no information whatsoever. We had planned a ski holiday with 5 days of skiing and 2 of these were spent without luggage (i.e. ski clothes and ski equipment and of course, everything else). It was impossible to get hold of the air company to get any information about our luggage - no news at all. All we got was a text message after about 30 hours telling us that it had been found and would be delivered the next day. When reading the conditions at the Swiss website, it turns out they do not give economic compensation for anything but underwear and some toilet articles. So two ruined vacation days, obviously not compensated at all by the company. Very cynical behaviour by the airline, it would obviously have been easy not to let people book their ski equipment to the extent that it was impossible to bring it all on. Will not choose Swiss again!

Flew Swiss Intl Air Lines from Shanghai to Rome via Zurich. The plane was very small for an A340 and quite old. The seats are very cramped and the plane felt rather claustrophobic due to the seats being very close to each other and the aisle being very narrow: in fact several times people would bump into our seats while passing through. The food was quite good, and of course they provided quite a generous quantity of Swiss chocolate with nice packaging. I also enjoyed the mini wine bottles which aren't often found on most airlines these days. However, I have to say that the flight attendants were quite rude. The younger flight attendants were nicer but the majority of the crew were extremely rude with a bad attitude. During non-meal times, water and snacks are self-serve at the back of the plane, with barely any crew to be seen. In fact, when I went to the back to fetch water and found that their large bottles of water were empty, flight attendant snapped at me, "It is self-serve! You can do it yourself!" She then seemed extremely annoyed that the bottles were empty, and grabbed another unopened bottle, opened it roughly, and shoved the cup of water at me. Snacks are very low-quality featuring such delights as instant noodles and candy bars. Although the overall experience was average, the attitude of the crew put a real damper on the whole trip.

Zurich to Budapest with Swiss. Convenient flight, small aircraft, not ideal for tall people. They give Swiss chocolate at the end of the flight. The only thing is that the approach and landing was weird, probably because of the wind at Budapest Airport. I would not say Swiss is my favorite, but definitely a good choice.

Poor experience with Swiss from Moscow to Marrakech via Geneva. The crew were lazy and unprofessional by refusing to speak in English to some passengers, using only French. Most of them never smiled. Crew on Moscow to Geneva flight decided after a rushed service to lay down on empty seats, cover themselves in blankets and have a nap. Blankets were not offered to passengers. Food lacking both in quality and presentation and had a low cost feel, though it is quite tasty. On the way back from Morocco they boarded us and then told us that due to snow in Geneva we have to stay on the ground for about two hours. They did not let us out of the plane, serve food or apologize. Geneva airport transit was poorly organized with the staff keeping transit passengers in an area without toilets, power outlets or vending machines for 1.5 hours with no explanation. Flight to Moscow was delayed by almost 3 hours - I heard no information or apology.

Mumbai to Zurich with Swiss. As I did not want to pay for a seat reservation, I tried to do a web-check-in from Mumbai about 20 hours before the flight. This did not work. 12 hours before the flight I got an e-mail to use the web-check-in, so I tried again. I still got the same error message. So we went to the check-in at Mumbai airport 4 hours before departure. We could not select a seat as the check-in was done automatically by Swiss and the ground staff was unable to change us to another seat. The plane departed Mumbai at 01:30 in the morning and the cabin staff made the passenger feel that they are tired. They offered a snack after the departure and a hot breakfast one hour 30 minutes before landing in Zurich.

As Swiss arrives and departs earlier than other carriers from Mumbai, and because of the low price, I selected the airline. The food and inflight entertainment is about the same with the Gulf carriers, however, Swiss makes you pay for a seat reservation. Transferring in Zurich is better than in Dubai, but is worse than in Doha. Cabin crew was very friendly.

Flew Swiss from London to Johannesburg via Zurich in Business Class. This was my first time flying with them, and I was very impressed. The IFE is not as advanced as some airlines and the aircraft are older but the service, cleanliness and quality of food and drink make up for this. The mix of age and experience of cabin crew was a definite plus point and the punctuality of arrival and departure appreciated. A very enjoyable trip. I would be happy to recommend Swiss and will fly with them again.

I flew Swiss from New York to Athens via Zurich. The cabin crew were very polite, and the flight was quite empty so we were able to take extra seats to lay down, but the armrest didn't go all the way up. The seats in economy are horrible, but other than that good security and polite crew.

Flew from Zurich to Singapore on Swiss. Zurich Airport was a lovely starting point, however I feel gate information should be provided much earlier than 90 mins before the flight - long haul flights leaving from B Gates at Zurich require an underground shuttle to this terminal. Onboard I thought the seats were an awful brown material, IFE screens looked old and an aged feeling onboard this A340-300. The selection on the IFE was good, but the system was lagging. The flight on-time performance however and food was pleasant. Staff attitudes were great and friendly.