Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1042 reviews
6/10
4 star Skytrax Rating
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8/10

"be proud of this product"

(Denmark)

Copenhagen to Athens via Zurich return with Swiss. Pleasant crew on all legs, even if I did notice a few inconsistencies. In particular, one crew member was on his first flight and was asking what each passenger wanted to eat, but forgot to advise the options. In addition, he completely forgot one Business Class passenger who was not served until everyone else had finished. 2 other passengers were given wrong meals. Meals and wines were good, and Swiss should rightfully be proud of this product. Disorganised boarding in ATH, boarding announcements only in Greek, so foreigners had no clue about the process. Economy class passengers were allowed to use Business Class toilets, without crew stopping them. Lounge in ZRH is nice, but very crowded. Lufthansa lounge in ATH, very basic and very crowded.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCPH to ATH via ZRH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"another great experience"

(Spain)

Excellent four sectors with Swiss from Madrid to Singapore via Zurich return. Their web is user friendly and had no problem checking online for the four sectors, all preassigned seats were honoured and bags arrived fast at both ends, specially at SIN. Four on time departures and four early arrivals. Onboard great service, a small snack an full bar service on short hops, something quite unusual in European flights nowadays. On long haul flights two full meals plus beverages rounds done by cabin crew, and also a small self serve bar set in the galleys. Seat comfort was fine, although felt a bit cramped on the already dated A340. The IFE was the only minus, it got stuck on both flights but it was rebooted by friendly cabin crew. One thing I really liked was that in SIN they have an early checkin counter which opens 6 hours before departure, something really convenient when you arrive very early to the airport. Overall another great experience on Swiss and would use again and recommend to anyboby. Transfers at Zurich a pleasure. Note, I don´t give a 10 because of their dated IFE.
AircraftA320/A340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMAD to SIN via ZRH
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"splits up a family with children"

(Australia)

Very disappointing experience with Swiss. After having issues with the online check in for a long time, we managed to reserve 4 seats at two window rows for our family. We got confirmation that we had those seats, and all was good. On arrival at the airport, we found out that we had somehow lost those seats, and our whole family (2 adults, two children, the youngest was 12 at the time) got split up into different seats, spread out across the aircraft. The check-in staff and the manager on duty at the time were rude to us when we asked what was going on with our seats, and were completely unhelpful. We managed to talk to one of the gate staff who somehow got each child paired up with one adult, but we were still split up, which ruined the longest part of our journey back home to Australia. As a family, it's unacceptable that we couldn't even sit near each other. What kind of airline splits up a family with children just because other people paid a bit more money? Additionally, your baggage allowance is ridiculously low compared to all other airlines we flew on during our holiday, requiring us to repack all our suitcases on the floor of your check in hall. Disgusting service all around, we will definitely never be flying swiss again, and will be advising family and friends of ours to avoid swiss at all cost.
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Singapore
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"didn't get Swiss chocolate"

(Australia)

Brussels to Zurich with Swiss. I found this flight very comfortable and the crew very pleasant and friendly. I would fly with SWISS again anytime. My only disappointment was that I didn't get any Swiss chocolate. A small issue, but would have loved to taste some of their amazing chocolate.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Zurich
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"extraordinary amount of space"

(United Kingdom)

A very good flight with Swiss from Beijing via Zurich. I was in seat 12A and I had an extraordinary amount of space, the best seat in business class. The seat is generally comfortable and the inflight entertainment good. Nice cabin crew, our hostess could speak, English, German, French Italian and Portuguese. The airplane is not as quiet as the A380 but still pleasant.
AircraftA340
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to PEK via ZRH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"some crew were delightful"

(New Zealand)

A bright cheerful welcome into a rather old cabin. I was hoping for the excellent food I'd enjoyed on Austrian Airlines, but it was not to be. There was the same felt amenities kit, the Swiss one makes an excellent I-Pad cover. The very old entertainment system broke and could not be made to work, so we were all given 8000 Km or 200 Swiss Francs voucher for other flights - both useless to me as I'm not going to Europe again for several years. The cabin was very hot. There's no nice undersheet to go over the seat when you go to sleep. Business Cabin is quite crowded - the only good aspect was, everyone behaved and was quiet. One is always at the mercy of other passengers in the confined space of a cabin. Some of the crew were delightful. All women of varying ages. At least we were on time, leaving and arriving. But felt sick from being overheated for 12 hours.
AircraftA340-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"thank you to the friendly crew"

(Switzerland)

We enjoyed a family trip to Oman, flying SWISS from Zurich to Muscat via Dubai, 2 of us in business class add 2 in economy. My wife amazed with the excellent business class service and the kids did enjoy friendly service in economy. From Dubai to Muscat kids were allowed to sit with us in business. Thank you to the friendly crew looking after the kids and allowing business on Dubai-Muscat. This makes the difference to me.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZRH to MCT via DXB
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very happy with my last flight"

(Germany)

I was very happy with my last Swiss flight from Zurich to Helsinki. Quick mobile check-in and easy boarding. Flight was on time, and seat space good for a 2h flight. Fully booked flight. FAs very friendly, smiling and in a very good mood. They first came through with snacks (tasty sandwich) and drinks, and after that, a second round with coffee, tee or more drinks. They played cartoons and old black and white movies on the overhead TVs. It was a very smooth flight, exactly how flying should be .
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZRH to HEL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"got the customer experience right"

(Singapore)

Zurich to Ljubljana with Swiss, and I’m impressed how European carriers such as Swiss can do such an amazing job on a 70 minute flight.  Flying business class on this small Avro RJ100, the seat was very comfortable, the service awesome and food superb.  There’s not really much you can do on such a short flight, so when you walk off the plane thanking the flight attendants for having done a great job, you know they got the customer experience right.
AircraftAVRO RJ100
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Ljubljana
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"very good service for price of a low cost"

(Switzerland)

Early morning flight with Swiss from Geneva to Barcelona. Flight on time and smooth. Flight attendants were friendly. The aircraft with new interior (Recaro seats with leather upholstery) and inflight information system (unlike low-frills airlines such as EasyJet). Very good service for the price of a low cost, with a croissant, coffee and traditional swiss chocolate. Highly recommended
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to Barcelona
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes