Swiss Intl Air Lines

✅ Verified Review | London to Geneva. Regularly use this airline. Generally good. However their cabin baggage policy is a complete fiasco with random selection of bags to be taken to the hold completely independent of size. I generally avoid the issue by tavelling business but on a recent trip experienced the frustration of others when my absolutely legitimate cabin baggage was one of four pieces from the full flight selected for the hold. Left a completely sour taste in my mouth as did the response of the staff when i pointed out the inequity with many having two and three pieces of cabin baggage completely against their own guidelines.

✅ Verified Review | Zurich to London with Swiss Air Lines. A short haul morning fight that went smoothly, with good beverage service. As with most European Business Class, the seat is like Economy Class but central seat is not used to add space. Good service with newspaper. On time departure and arrival. I note that Heathrow T2 is now completely renovated and this adds to a flight that is excellent.

✅ Verified Review | Hong Kong to Zurich with Swiss Air Lines. An excellent flight. On time departure and arrival. Very comfortable seat on 777 new configuration. Meal choice is good and service excellent. I like particularly the single seat - it is 5 across and spacious. Swiss International is now my preferred airline in Business Class to Europe.

Barcelona to Singapore via Zurich with Swiss. Pretty awful experience. Plane was 45 minutes late leaving Barcelona (either because of the weather or because of air traffic, depending who you talked to) which meant we missed our connecting flight from Zurich to Singapore. Had to queue for about 3 hours in Zurich because of incredibly slow service at the transfer desk, just to be told that we could not be offered a hotel, only some mattresses in a small cupboard at the airport (better than some others, who just had to sleep on mattresses out in the hall). Queuing again for ages at the transfer desk at 6.30am to see about an alternative flight, but only one possible was via Istanbul at 19.00, so missed the first day and night of our holiday. Staff not that helpful and no information provided while we were waiting in the queue. Cabin staff pretty offhand.

Zurich to Milan with Swiss Air Lines. Zürich airport check in service was great. The crew was smiling, and very helpful to point out directions, as we needed to wrap our luggage. Although the tax refund staff wasn't really nice, but wasn't connected to the airline. The aircraft was clean, and the cabin crew was helpful. The seat was a bit hard, but since it was a 1 hour flight it was fine. They gave us delicious chocolates and a bottle of water. There were no other drinks but considering it was a 1 hour flight it was fine. I was rather impressed and would recommend this airline.

Took Swiss Air Lines from Amsterdam to Bangkok with a stop-over on Zurich on both ways. All the flights were just in time. Nice and friendly staff. Good service on board. Good in-flight entertainment program. Good meals. Overall a good value for money experience. So nothing to complain about. I would definitely recommend Swiss Air Lines to others.

✅ Verified Review | Singapore to Zurich with Swiss. Many reports have criticised the comfort of Swiss A340s so it was little surprise to find that the seat base had a certain Teutonic firmness to it, though by the end of the 12-hour flight I'd call it comfortable enough. Cabin service was great, but dinner was not impressive - the 'Pumpkin Tortelline' was plain stodgy, and I noticed passengers nearby also left their portions unfinished. Breakfast was far better, with cabin crew circulating to offer a second tea of coffee. Seatback TV was poor by current standards, to be expected in a 12-year-old plane, ie a small screen which lost much of its clarity and colour if not faced directly. If the passenger in front reclines their seat the screen is effectively unwatchable.

Flew Zurich to Tel-Aviv with Swiss Intl Air Lines. The closeness of the rows of seats in this aircraft type can cause the following problems to a passenger sitting in the seat immediately behind when a passenger immediately in front lowers the back of his or her seat to its fullest extent. 1) Cramped situation no room to move. 2) Difficulty in moving from seat. 3) Difficulty in managing to eat a meal when folded tray is put down. Easier to pass up eating a meal than having a mess in your lap. 4) Difficulty in watching anything on the video screen, leading to eye-strain.

✅ Verified Review | Zurich to Lugano and back. The flight to Lugano was about 90 Minutes late because of adverse weather in Ticino and northern Italy. That was OK for me because most other flights to northern Italy at that time were cancelled. The flight back at 7pm seemed to be on time. So told me the screens at Lugano airport and on the Swiss website. I went to the airport, went through the security check and waited for boarding. Our plane landed, people disembarked, luggage was unloaded and I was sure, that we will be boarding soon. But then, 10 minutes after boarding time, our flight was cancelled due to "operational reasons". They did not inform us until 10 minutes after boarding time. I recieved an E-Mail saying they will inform me about what ever happening next. Nothing ever happened.

✅ Verified Review | Zurich to Boston with Swiss. As I had a short connection in Zurich, I was one of the last passengers boarding the plane. However, as I was warmly welcomed by the crew and seated with a glass of champagne, I started feeling very comfortable again. The meals and the selection of beverages were very good but not excellent. Due to a private but very small screen and a seemingly outdated control panel it has to be stated that Swiss´s entertainment system could not be considered as top-notch. The cabin crew, nonetheless, showed a caring attiude during the entire journey. Furthermore, the well designed interior made the whole flight an enjoyable affair.