Swiss Intl Air Lines

✅ Verified Review | A pleasant short haul flight with Swiss Intl Air Lines from Berlin to Zurich. Used Lufthansa lounge before flight and it was a good lounge. Good service with tasteful salmon item and choice of beverage, even green tea is available. On time flight, seat was comfortable. A short flight, this was faultless.

✅ Verified Review | We were flying in a group of 14 people with 5 kids from Barcelona to Moscow with a stopover in Zurich (round trip) on June 2016. Our trip was totally terrible that I would not recommend to anyone, especially if you travel with kids. Here is the list of problems we found during our trip: 1) All planes we took departed with a 30-40 mins delay. Having a 40-mins stopover in Zurich meant we had to run with kids in Zurich airport in order not to miss the next flight. They try to make as many deals as possible, offering impossible-to-complete stopovers. Don't buy tickets from them if the stopover is less than 1 hour. You have high chances of missing your next flight. 2) Baggage lost. We had 2 pushchairs for kids that were lost both on our way to Moscow and on our way back to Barcelona. We stayed in Moscow for 3 days, the lost pushchairs were delivered to our hotel on the night of our 3rd day. So, it was worth nothing taking pushchairs at all. Moreover, one of our luggages was lost on our way back. 3) SWISS office in Moscow Domodedovo airport has a awful customer service. These are my main complaints, but there were some other issues during the flight: food was poor, we had problems ordering special gluten-free food in advance. Stewards misinformed us by saying that the 40-mins delayed departure of the plane will be compensated during the flight and we will arrive on time (that in our case was not true). In Zurich airport there is no special lines for customers who are about to miss their flight, they go at a slow rhythm and just don't care if you miss the flight. I am often travelling with european low-cost airlines and I know that you have to sacrifice some comfort if you decide to pay less. Swiss is not supposed to be low-cost, but its service is just so bad that would rather I prefer Vueling or Ryanair with whom I have never had any problem like that.

✅ Verified Review | I fly approximately 100 flights per year and chose Swiss for 95%. This time I had to fly another airline coming back from San Francisco and realized the huge difference in service, food and crew attitude. The flight from Zurich to Chicago is about 9.10h, from the lounge we were driven to the E terminal and boarded promptly. Once on board the multilingual crew offered us a glass of champagne, presented the amenity kit and pyjamas and came with an 'amuse bouche' a tasty small appetizer. After take off, we were offered an aperitif. Following that the table was set up and lunch was served. Balik, cold cuts, scallops followed by soup and or salad, choice of four main courses, cheese, fruit and desert. Food taste and presentation is like eating in a good restaurant. Seats are very comfortable and turns into a real bed with a good size pillow and duvet. Before landing a choice of hot and cold foods is served. Upon arrival, first class passengers are met and escorted to the luggage claim. I will definitely chose Swiss Intl Air Lines as much as I can for my further travels.

✅ Verified Review | Swiss has recently taken over the route I fly most, Geneva to Munich, from Lufthansa. I always purchase a Z class business GVA-MUC and a D class business ticket for the return flight. I do so because I want to be able to catch an earlier flight home if my meeting finishes early and I always book on the last flight in case it doesn't. Until the summer timetable when Swiss took over, LH allowed me during the on-line check-in to ask for a reservation change. If the reservation change could not be approved immediately I was put on the waitlist and I always (99% of the time) succeeded in getting a seat. Swiss has a new policy. They sell you a D class (which is quite expensive) and when you try to change (you can no longer do this online) they demand a payment of an extra €200 (for a ticket that already costs over €1000). When I ask why, I am told the D class if full. I then get on board and find that out of 20 business class seats, only 3 are occupied. I asked the other passengers on my flight last week what booking class they had, and none of them were in D. I wrote to complain and sent in pictures of the empty business class section. I got a boilerplate answer which did not address any of the points I made. Can a carrier be held to account for dishonest advertising. Why do they sell a class which they claim is changeable but in practise it isn't. Swissair and its successor Swiss used to be such a great airline. They are doing remarkably well in antagonising their most loyal customers. It is a shame when a premium airline offers less service than say Easyjet which always allows you to travel on an earlier flight than the one you booked if there is space. On my route I don't have a choice. But I am longing for the day that Easyjet decides to operate the route.

✅ Verified Review | Budapest to Florence via Zurich with Swiss / Helvetic. Short haul flights with good seats, food etc. Standout was the personal service. My 86 year old mother had a Swiss provided personal assistant all the way from arrival to departure at Zurich, which involved bus transfers, steps, escalators, carry on luggage, checking her right to her seat(s). Also provided assistance on arrival at Florence. It was the day the main road collapsed in Florence so everything was in chaos, but Swiss just got on and did what was needed.

Moscow to Montreal via Zurich with Swiss. Check-in at Domodedovo airport a breeze. The lounge next to the gate is very tired looking. Priority boarding respected. Flight to Zürich was ok, breakfast poor. No fresh fruits, but champagne free flowing. Middle seat is kept free, but the new leather covered seats are very thin, and have a minimalistic recline. Lounge at Zürich in terminal D is an oasis. Boarding to Montreal was a hassle. I was very disappointed with the brand new B777. Business class has 62 seats (too many), losing the special charm. Cabin layout feels cramped unless having a single seat. Colors are darkish, and my elbow pressed accidentally many times the seat control buttons. Drink served before take-off, and thanks that the cabin was max 1/3 full, service was friendly, and refills automatic. Lunch (I had a pretty good steak, presentation poor) served on a plastic tray, didn`t enhance the feeling. Few excellent wines, Swiss white, and Italian red. Entertainment selection very limited if compared to Emirates. The screen was nice size, fully touchscreen. After landing in Montreal, it took 15 minutes for the crew to open the door, even the captain had to come and help. Personnel at the check-in for the return flight were unfriendly, and rude. Air Canada Maple Leaf lounge very nice, modern and lot`s of light. Great view to the tarmac area. Boarding was announced in the lounge, but business passengers had to still wait a good bit at the gate due to poor coordination. Cabin full, and the person serving me not happy. Dinner, fish, was nothing special, more of an economy plus quality. I had to request for refills. Three toilets for the business class were kept clean during the 7 hour flight. Seat made to a flat bed. Arrival roughly on time. Very poor directions for the Swiss arrivals lounge at Zürich. Lounge and shower facilities very nice. Full flight back to Moscow. Lunch was very poor, whole-grain Raviolis in tomato sauce; Disgusting looking, pasta glued to each other. Arrival on-time, and luggage delivery surprisingly quickly. Swiss cost cutting effect clearly seen. Some of the personnel snappy and not so friendly. I miss the old Swissair.

✅ Verified Review | Dusseldorf to Oslo via Zurich, and it was the first time for me for me to use Swiss. Check in agents were a bit unfriendly and not very helpful. As we were a bit late, we were among the last ones to board the aircraft, but the flight attendants were very helpful to find some space for our carry on luggage. Although service had commenced shortly after take off, it took quite some time for them to distribute all the food and beverages. Swiss offered one croissant per passenger, plus the ordinary drinks (eg. coffee, juice, etc). Service was finished just before our descent to ZRH started. Not as efficient as other carriers, like Air Berlin and Lufthansa. Yet, the food was quite tasty. We arrived in time and everything else was just fine. In total, a nice experience, which needs some service improvement. Both on the ground and in the air.

✅ Verified Review | Paris to Hong Kong via Zurich with Swiss. The old Fokker 100 used for the leg to Zurich had known better days but it only lasted 50 minutes. Zurich to Hong Kong the staff seemed pleased to have the passengers on board and ensured I was comfortable, including an excellent Duval-Leroy champagne. Seat was single/window, so plenty of privacy. Dinner tasted fresh and well presented. The lie flat bed was very comfortable (with massage feature) so no trouble sleeping. Only complaint I have is the food in lounges at both airports was pretty dire and the level of service poor.

✅ Verified Review | Check-in at NRT is operated by ANA. As I had 2 connections with Star Alliance airlines following my flight, but under different reservation code, I needed my luggage to be forwarded to my final destination. Surprisingly, ANA created a lot of troubles, and only accepted after 25 minutes of harsh negotiation. They were suspecting possible customs regulations violation (within Schengen area?). It seems they are technically unprepared. Luggage arrived obviously at final destination. Swiss uses United lounge at NRT, but I went to ANA lounge, were a nice hot breakfast was provided, however very far away from boarding gate. Flight was smooth, with nothing remarkable. German speaking flight attendant were not very smiley. Food acceptable with original recipes, and nice drinks.

✅ Verified Review | Swiss, generally a good airline, have fallen prey to the "too much cabin baggage" pitfall that has been suffocating the low cost airlines for the past few years. Of course if you offer a super cheap fare, for only cabin baggage, people will take advantage of this. Discovering at the boarding gate that there will not be enough room, and forcing people to check in their hand luggage for free is ridiculous. There is now the added pleasure of a 55CHF "fine" if your handbaggage is deemed too big. Swiss, please get your act together and don't turn into an expensive easyjet. Other than this, everything was fine flying from Geneva to London Heathrow. Long haul IFE needs an upgrade, badly.