Sunwing Airlines

So it appears with other reviews our flight was delayed from Calgary to Cuba by almost 4 hours as well with the crew joking that they had no idea why? We had flown Sunwing for years however the decline in service is so drastic that this will be our last trip with Sunwing.

Elite Plus means you pay more that is it. There are no signs at airport in Calgary to let you know where to go as an Elite member. The food is done for choices by the time you get yours towards the middle. Trying to get a hold of someone if there are issues with your luggage is near impossible. No vouchers were given to us even though we were supposed to get them at check in and after that no one knew anything about them even though it showed on my confirmation slip what was supposed to happen. Plane was delayed from other city so was 7 hours late. The whole airline feels like a money grab and once they have it they couldn't care less what service they provide.

We flew out of Halifax Mar 27 early morning to Cuba. On time flight attendants were friendly and helpful. This flight had many children on board and all received attention from staff. Food service was very good! Received free headphones but make sure to keep them for the return flight. Movie and music was enjoyable. I would not hesitate to use this airline again in the future.

We flew from Montreal to Cancun on March 24th and back April 1st. Service food staff was excellent no delay both ways. Pleasantly surprised.

Flew from Edmonton to Huatulco with no problems at all. On time and arrived early. When we left the flight was delayed by 20 minutes but we arrived right on time. Entertainment was great going down but coming home only 1 movie with 2 shows. Not very good for a 5.5 hour flight. Coming home turbulence was the worst I have ever experienced. The pilot and flight crew did their best in those conditions. Excellent hot meals and snacks. Upgraded to the Elite Plus and would do so again. Overall the best airline we have flown with so far.

I went to the Bahamas over the Easter weekend with my family and our flight was delayed 2 hours so we spent 5 hours in the airport. On the way back from the Bahamas our flight was delayed again by 2 hours and got to spend another 5 hours in the airport. Don't think that this is acceptable I can understand being delayed once but to do it to the same people twice was not acceptable.

Flew from Toronto to Las Vegas return. The flight there was ok only delayed by a few minutes. Only downside was that the cabin crew were not very responsive. However the flight back was delayed by close to 4 hours and passengers were only given a $10 fast food voucher. No explanation as to why the flight was delayed. After getting on the flight the staff were rude and they just don't care about passengers. The meals were awful.

Vancouver to Santa Clara and back. In both cases the planes ran out of fuel and we had to make re-fuelling stops which were not scheduled. Both times the crew made excuses. The crew were nice though. The air- conditioning worked poorly. No inflight entertainment whatsoever. The only positive thing is the option of paying an extra $40 and getting a seat with more leg room. I cant imagine how people manage in the regular seats.

Cincinnati to Cancun flight delayed 2.5 hours. Week later Cancun to Cincinnati flight delayed 5 hours. Bathrooms were the most disgusting I have seen and I was the first to use them as I was in the last row and first in line. We got one drink on a 3 plus hour flight. Crew not friendly after they were so late taking off. Other airlines are worth the extra money. With others you get there on time and you are hydrated when you arrive. Sunwings needs some serious improvement. This flight was $638 Will gladly pay more for a different provider.

I travel regularly for business and recreation and have not had an experience quite like Sunwing. You can't use their web check in until 4 hours before you fly what's the point if you need to be at the airport 3 hours ahead of time. Before we left for the airport I checked the status of the flight which was supposed to be on time. When we arrived at the airport there were no Sunwing reps at the check in desk which was odd. We checked in using the kiosk and went through security. An hour and a half before we were to start boarding the flight from Toronto to Cancun was updated to be 7 hours delayed. No announcement and no Sunwing reps anywhere to be found. We were given $25 coupons for food which doesn't go very far at the airport and considering we lost a day out of a 5 day vacation didn't seem quite appropriate.