| I was on the second flight coming back under the new restrictions set by the Canadian government. When we arrived at our hotel we immediately set out to find our Sunwing rep to organize having the covid test done for our arrival home. He knew nothing about it, surprisingly. As Sunwings head office is in Toronto, I would hope they would communicate the laws necessary to travel. After two days of asking the Rep to find the information necessary for us to return home, we spoke with a few people on our resort who flew with Air Canada, they had a bus set up to take them to a clinic to have the test done. We realized Sunwing was not interested in helping us, we took matters into our own hands. I contacted the emergency hotline at the embassy in Ottawa, they emailed me a list of clinics in the Dominican that provided the test necessary under the new Canadian travel laws. We took a cab to the one closest to us, where we had to get a prescription for the test, we were told to come back the next day for the test. We went back the next day and needed a stamp? And were told to come back again the next day for the test. We realized we were being taken for a ride. After making friends with our cab driver, we finally had a translator and after 4 days of running around we got the test. What a waste of our time. After paying for our own way to the airport, as we had to go get our test results. We quickly realized that the plane to Montreal that was supposed to leave hours earlier left without it's passengers. It was chaos, I travel with work, I'm on a plane every six days, and I have never seen anything like this. People shouting, laying on the ground, sleeping in wheel chairs, screaming at Sunwing reps. It was crazy! As it turns out all of the information on the covid tests was written down inaccurately and Sunwing wouldn't accept it. The passport numbers were wrong, or the date of birth was wrong, or not even on it at all. Mine had my age but not birthdate (which is on my passport, and my passport number was correct making that a stupid and redundant argument). I called the doctor we used for the test, he quickly corrected the problem and emailed a new form, but then Sunwing wouldn't accept it because it wasn't printed? One Sunwing rep recommend that my girlfriend leave me because her information was ok but mine wasn't. Do you believe that? In the end they accepted our information but left dozens of people stranded, they just packed up and left, so unorganized, no announcements, nothing, didn't offer us a meal, a ride, not even a goodbye, nothing, they just up and left. The plane was almost empty, the flight attendant was not happy, but neither were any of us. I asked for a snack, after sitting on a tarmac for hours, she offered to sell me a sandwich. I declined. I never leave reviews like this, and I've never had a problem with Sunwing. But after watching Air Canada clients get there tests done without any issues, then watching them get on a plane without any issues, I had to say something. Sunwing was unorganized from the first second, I could go on, didn't email our confirmation, had no answers, didn't care about us. Our rep was happy to sell us an excursion, (which I would have loved to do if I wasn't spending my holiday running around to get a test) but could not care less about our safety or way home. I contacted Sunwing to offer them a chance to rectify or at least explain.