Sunwing Airlines

✅ Trip Verified | They delayed our flight 3 times and we waited at the airport for 8 hours before we could fly. We missed the whole first day of our trip. With no refund waiver that was applicable to us. As they said in the policy for flight delays for 3+ hours. It had nothing to do with any type of storm. Flight was also delayed 1hour on the way back and also waited 3 more hours for our luggage. In total of 12 in delays. Will not be using this company again. Nothing but problems after problems.

✅ Trip Verified | I made a mistake on the name of one of the tickets on the day booking. Upon noticing the error, I used the edit option on the website to correct the name. Fast forward to the day before my flight, turns out that the name change was not administered. In order to proceed with the trip, I had to call and have the name changed over the phone. Given the short notice, they needed to cancel my booking and then rebook. This cost me an additional $500 CAD + PER passenger. Each traveler was booked to each have their own room at the resort. Upon arriving at the resort, they put me and my travelling companion in the same apartment that offered two rooms. This was not clear and not at all what we were expecting. We wanted an apartment each. And there no drop down option for booking an 'apartment' when scheduling a trip. We asked for individual apartments at the venue, and we were told nothing could be done. Currently, I'm discussing these matters with Sunwing service via email, unfortunately, it's been 3 days since there initial message, no follow up.

✅ Trip Verified | It was the worst experience, both ways our flight was delayed. From Toronto to Punta Cana, the flight was delayed for two hours due to the fact that there was no crew. Back from Punta Cana, the flight was also delayed for an hour. On the plane they sell instant noodles poured with boiling water for $10. The service is simply disgusting, sunwing is interested in is money, but they are not going to provide service. So, no comfortable seats, no food, even for small carry on bags we have to pay. The service after COVID just has gotten worse.

Not Verified | Both flights going to and from Orlando were delayed, to which the flight to Orlando didn’t give a notification till 2 hours prior to the planned departure time. Company proceeds to push back times with little to no reason. On top of this, upon arrival into a new country, my passport was lost. Every precaution to communicate with the airline was taken, in case it was found. After a 10 day holiday, no word was communicated. Leaving me to travel 10 hours round trip to an embassy to obtain a travel document. Just to arrive at the airport on departure date, and be told they have my passport. Rather than communicating this important information. The airline chose to hold and and assume I would show up with no passport, in search of mine. I am extremely disappointed in the lack of communication in regards to such important documents, not to mention the time wasted retrieving replacement documentation. Going forward I will not being using this airline or travel source again. Due to extremely pour communication , if that, from their staff. Not to mention the severely low staff they seem to have across all fronts. I would not recommend this airline to anyone, to avoid all these headaches.

✅ Trip Verified | Delays, delays, confusion, subpar customer service, more delays; 15$ food voucher. This situation ended up cutting our vacation by 2 days, costing us way extra in transportation and food without any refund or compensation. Sunwing unfortunately put a bit of a damper on our honeymoon travels.

✅ Trip Verified | On the way back to airport from resort they refused to take us to the airport and we had to pay from our own pocket. When we got to airport our Sunwing flight was delayed for 5 hours without letting us know. I had activated my flight alert for any changes but they still didn’t update us. When it comes to responsibilities they do not care who you are. Worst vacation we ever had and we never try this airline again that’s for sure.

✅ Trip Verified | Sunwing is the worst Airline. I have ever traveled with even when you upgrade your seats and pay for it you are squashed in like a can of sardines. There's absolutely no service whatsoever. Would never fly Sunwing again. They even charge for soft drinks like a Pepsi or Coke

✅ Trip Verified | Flight from Ottawa delayed over the hour and was to arrive in Cancun on Friday January 27 and Sunwing didn’t get us to the resort until Saturday morning 1am! Flight was delayed on the way back to Ottawa, arriving at 3:30 am Feb 4, and didn’t get our luggage until 8:30am 5 hours later well! Will never book another trip with Sunwing!

✅ Trip Verified | Tried to buy an extra bag via Sunwing website for upcoming trip and it hung me out to dry. Page crashed, spit me out as I paid but billed my credit card anyway. No extra bag voucher, no confirmation, no indication of successful purchase. Logged back in and tried to use 1-800 number in the baggage section provided only to get voice recording saying number was changed and I could pay $3.95 to be connected to directory assistance. I think I'm going to have a fight on my hands at check-in with reps who will undoubtedly be impotent to do anything. This is the most unreachable airline I have ever dealt with and I wish Westjet lots a luck when they buy this. Won't ever use Sunwing or Westjet again. Lack of accountability and difficulty reaching anyone to help is a pipe dream.

✅ Trip Verified | Flew YYZ-CUN and CUN-YYZ with Sunwing as a part of a work trip. The aircraft was a 16 year old Boeing 737 for both flights. (OK-TVY) YYZ-CUN: Couldn't check in online, so had to wait in line for around 45 minutes at YYZ. I was asked whether I wanted an aisle or a window seat. Boarding was fine. Pushback was around 15 minutes late, but we landed on time. We were served tea/coffee twice during the 4 hour flight. Not too much legroom, but not bad. CUN-YYZ: Also couldn't check in online. Waited for around 1 hour at CUN. I wasn't asked this time if I wanted an aisle or a window seat, and I was "randomly" given 32E (last row, middle seat). Pushed back on time, landed a couple of minutes early. Was served tea/coffee twice during the 3 hour 20 minute flight. My seat obviously didn't recline, but the legroom was enough. Plane was clean in both flights.