✅ Trip Verified
| Montreal to Cancun. WG517-WG518 Horrible experience. We have booked direct flights since we travel with 2 young kids. 3 weeks prior to departure, we received an email indicating that our returning itinerary had been changed. There will be a stop in Toronto?! 06.17.2019 Montreal to Cancun flight: 3.5 hours delay. Never ever have we experienced it with other airlines. The Sunwing employee said our 9h10am flight had an engine “problem” and they have to wait for a functioning one to come. She added they cannot give us the Elite Plus seats we have paid for since she doesn’t know the configuration of the new airplane. 3.5 hours later we went in the airplane and realized there were some passengers from Toronto who are already in it! They were all looking unhappy since they were forced to stop at the YUL airport to pick all passengers from Montreal. 06.24. 2019 Returning flight (Cancun to Montreal with a stop in Toronto): Our 2:25pm flight was delayed to 7:50pm. When we arrived at the airport, the flight was delayed again to 9pm. No explanation from Sunwing. With a stop in Toronto, we arrived at 4am on 06.25.2019 in Montreal! Sunwing is now renting Eastern Airlines airplanes. The airplanes are very old. The seats are broken and uncomfortable. The smell is unbearable. I have read similar reviews from other passengers in social media concerning Sunwing. It looks like our situation was not unique. Strange, not the same flights, not the same destination, not the same dates but very similar situations. I let you think about it.