✅ Trip Verified
| Montreal to Antigua. Sunwing be careful to what you are agreeing to and their flight definitions. This year we planned our vacation early. We found what we thought were non stop short flights to an amazing island. We were happy. Then came an email from Sunwing last week with changes. A stop in Toronto and three more hours of travelling time. We will be travelling in August so at this point they can change our schedule multiple time. We have been in contact with their Sunwing cares department and here are their explanations when we told them it was not a schedule change but an itinerary change due to the extra stop. "Sunwing does not accept responsibility for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times." "Sunwing does not sell non stop flight at this moment.To further explain flight terms, a direct flight is a flight between point A and B, which may include a stop-over. A stop-over may be used to pick up new passengers or allow some to disembark, while the other stay on the plane. Direct flights are often mistaken with non-stop flights, which are flights involving no intermediate stops" "Sunwing is a chartered airline company, the flight times are subject to change and operational changes can occur, which may result in the need to reschedule, cancel, or consolidate flights. In your case, unfortunately, your flight time was changed. Please note that the possibility of this change is part of the terms and conditions that must be agreed upon prior prior to a booking being made" After several emails they gave us an the right to change our destination. However when trying to clarify what that really meant, here is what we received: "However, please note that in changing destinations, there is the possibility that your flight times could change again. please note that when changing destinations, there is an administration fee and you'd also have to pay current system rates per person." "Although you are not forced to find something of the same value, kindly note that if you were to choose something of a lesser value, we would be keeping the higher rate between both vacations". Learn from our mistake and be vigilant. Know exactly what you are agreeing to. This company seems to be misleading clients into thinking they offer non stop flights which they are not. Then they try to be generous with their customers by providing them a way to spend more money with them.