Sunwing Airlines

✅ Trip Verified | Sunwing used to be good. Now they make you take a bus in Toronto to a terminal that is far. Both ways. When you arrive back in Toronto you have to wait an hour for bags. They only include water, coffee and tea for free. Soda you have to buy. They have tickets where you fly to different airports to pick up passengers. For our flight from Toronto to Cayo Coco we went to Santa Clara first to pick up people and in Santa Clara we had to leave the plane, go through security, take shoes off and board plane again. One hour+ process. Our flight was also delayed so our whole trip Toronto to hotel took 10 hours. Fly to Cuba, but use a better service provider. Sunwing treats you like livestock.

Not Verified | I couldn't check in online during both my flights to Cancun and back to Toronto. I tried multiple times from multiple browsers and systems but online checkin did not work. As a result they did not provide my family 2 seats to sit together (both ways) They couldn't get me any accommodation or changes on their flight seats inspite of checking in 3 hours earlier. I will not recommend this flight to even family of 2. And you will have to buy your seats extra than buying flight tickets.

Not Verified | We bought a package to Cuba for the first time at this company. We got a lot of alerts about the flight time before our flight to Cuba and when we flew back. Both flights were on time. In general, we are satisfied with their service. I would just recommend them to create a live chat for addressing customer's inquiries who are abroad.

✅ Trip Verified | I am absolutely disappointed with Sunwing. When we booked our trip with two little kids and a tall husband we upgraded to the front of the plane. Normally they have people stand behind the elite plus seats stand behind in economy to wait for the washroom. Instead they allowed them to stand in our leg room to wait for the bathroom. The flight attendants were not impressed to be working, and were made if anyone came through the curtain to use the bathroom as they were gossiping and reading magazines. We knew that meals were not served but there has always been an option to buy onboard meals, they clearly outlined that there is only snack available - for a 6 hour plane ride. They came through twice offering water - in 6 hours, and were annoyed at that. Then the real kicker, we land in Montego bay at 315pm. We go through customs, get our luggage and head outside to our bus. Waiting on the hot bus until 4:30 they offered us $5USD beer. When they finally started driving we were in rush hour. A 1 hour 15 min bus ride took us 3.5 hours. They lied to us and said it wouldn't be much longer but we would be stopping for a break, which added another half hour to our trip. After sitting in the airport for 2 hours, sitting on a plane for 6 hours, and then a bus for 4 additional hours (wait time, break and rush hour driving) -- We were not impressed. We all grabbed a sandwich for the plane (which was not refrigerated) ate at lunch and then didn't get a meal until 730pm. NOT IMPRESSED. On the way home the bus came to get us 2 hours late, no one told us our plane was delayed, so we sat in the lobby waiting, then when the bus arrived they took us to the airport where the sunwing representatives were annoyed and rude. And again on the way home the flight attendants were annoyed to be working, and allowed people to stand in our space as we upgraded our seats again. Shame on you Sunwing for not appreciating your customers, shame on you for sending us in traffic at rush hour, when you could move flights by two hours either way to avoid the whole situation. Not impressed and will never fly Sunwing again for a vacation. I realise you are cutting costs wherever you can, but not offering children something other than $7 pringles is insane to me.

✅ Trip Verified | First the good - the airplane staff are excellent. The rides to and from the airports and hotels were excellent as well. They were coaches and were on time both ways. The Bad: - The Edmonton Airport's signage is terrible and Sunwing booking agents aren't there until 3 hours before any flight so it's difficult to to know where you should be unlike other airlines or other airports. We were delayed 9 hours leaving from Edmonton, while we know others we met on our journey were delayed up to days of delays. We were delayed 1 hour leaving from Cancun. Notifications were received by myself but our travelling buddies who were signed up, did not. Then all of a sudden days later, they did? On the plane to Cancun we were in row 8. They ran out of most everything by the time they got to our row! Are you kidding me! On the plane to Edmonton we were in row 10 but it didn't matter because all they had were junk food, pop, tea, coffee and water. I don't know what is going on with Sunwing, but we won't be travelling with them anytime soon.

✅ Trip Verified | Sunwing has gone super cheap and has started nickel and diming. Two days before our flight we were notified that there would be no more free carry-ons starting within a week. Only free thing you can carry on is a tiny personal item. A small gym bag (that would fit comfortably under the seat in front of you is too big to qualify). Then, on the flight, they announced that on on our return flight there would be no meals for purchase. Snacks only (for purchase). They also announced that there would no longer be free beverages (juices or soft drinks). Only water, coffee and tea would be free. Everything else had to be purchased. They also announced that there would be no duty free on board on the way back. All this on top of the fact that Sunwing uses the furthest/cheapest gates and has the worst flight times(than competitors is the sun vacation routes), means I will be looking to the competition next time.

Not Verified | I'd like to know why this airline has to transport it's passengers from Terminal 3 to a small good for nothing Terminal, 2 miles away by bus, when West Jet (same company) has it's passengers board at Terminal 3, with plenty of gates open. This is such an inconvenience. Plus they haven't changed since the last time we flew with them in 2020. What's up SunWing! I've flown SunWing about 10 times now. I guess it's time for a change.

Not Verified | We use Sunwing for all inclusive in Cancun of 7 days. We lost 1 day because of Sunwing. First flight was a 8h30 in the morning, the send us one email few hours before that the flight is delayed at 21h, for a mechanic problem. We were already at the airport. We had to fight only to get taxi voucher. Came back, did all the check in and security. At 20h30, they put on the screen of the airport that the flight was delayed to 6h in the morning the next day. Again, we had the argue just to know why. The Pilot didn't show up. At least they gave room to everybody. We had ours at midnight, only for a nap and a shower. By the law, they have to give us 500-1000$ of compensation because its there fault. They said it was for safety and don't give any compensation. Avoid this company at all cost.

Not Verified | This is the second time I’ve used Sunwing and both time have been a nightmare. Never mind my family and I (7 people) upgraded our seat and spent a additional $700 for this and all we got was a little more legroom. No tv’s no free meal not even a place to charge our own electric’s so we can maintain during our flights. Coming home the flight attends use the front of the planes over heads for their carry ons and we had to store our carry on’s back farther where they were out of sight. All our information, money and ID was out of sight. As my mother tried to tell the few people on the plane they need to store there bags where they were seated. Think they belonged to them. A argument started between my mother and a another passenger. I had to intervene because a women was yelling at my mother. Both flight attendants just watched and said nothing to calm the situation or take responsibility for there baggage. Once we where seated B1 I was told one our way to our destination to store my very small purse under my seat. So knowing that I did the same thing on our way back. A flight attendant told me it is for the people behind me and need to store it in the over head behind me. I did not want to do that and wasn’t what I did on the way to our destination. She then gave me a hard time. So as I waiting for people to take there seats so I could put in the over head she stood there giving me dirty looks then started making fun of my nationality which is Canadian. To top this experience off a women who was in a wheel chair who sat beside both ways had to get out the wheelchair herself and go to her seat as the flight attendants watched her. This women needed assistance and they did not give her any. I had to help the woman put on her seat belt and help her through the flight. The flight attendants seen this and yet still did nothing. Also they gave her the same issues about her purse as well. The flight attendant finally said she would store both purses in the emergency over head above us. The woman then asked the flight attendant for help with the AC which I tried to help but the AC wasn’t blowing strong enough. The flight attendant said she would get her ice water but never did. This experience was unbelievable and I will never again use the airline. We spent almost $2000 per person x’s 7 and this is how we are treated.

✅ Trip Verified | I had paid for my baggage over the phone (i have my credit card charged) but they never entered it in their system and I had to pay for the baggage again. Now I'll have to spend time to dispute it and may not get refund. It appears Canada does not have a decent airline. I try to avoid traveling as much as possible