Sunwing Airlines

Not Verified | Both flights going to and from Orlando were delayed, to which the flight to Orlando didn’t give a notification till 2 hours prior to the planned departure time. Company proceeds to push back times with little to no reason. On top of this, upon arrival into a new country, my passport was lost. Every precaution to communicate with the airline was taken, in case it was found. After a 10 day holiday, no word was communicated. Leaving me to travel 10 hours round trip to an embassy to obtain a travel document. Just to arrive at the airport on departure date, and be told they have my passport. Rather than communicating this important information. The airline chose to hold and and assume I would show up with no passport, in search of mine. I am extremely disappointed in the lack of communication in regards to such important documents, not to mention the time wasted retrieving replacement documentation. Going forward I will not being using this airline or travel source again. Due to extremely pour communication , if that, from their staff. Not to mention the severely low staff they seem to have across all fronts. I would not recommend this airline to anyone, to avoid all these headaches.

✅ Trip Verified | Delays, delays, confusion, subpar customer service, more delays; 15$ food voucher. This situation ended up cutting our vacation by 2 days, costing us way extra in transportation and food without any refund or compensation. Sunwing unfortunately put a bit of a damper on our honeymoon travels.

✅ Trip Verified | On the way back to airport from resort they refused to take us to the airport and we had to pay from our own pocket. When we got to airport our Sunwing flight was delayed for 5 hours without letting us know. I had activated my flight alert for any changes but they still didn’t update us. When it comes to responsibilities they do not care who you are. Worst vacation we ever had and we never try this airline again that’s for sure.

✅ Trip Verified | Sunwing is the worst Airline. I have ever traveled with even when you upgrade your seats and pay for it you are squashed in like a can of sardines. There's absolutely no service whatsoever. Would never fly Sunwing again. They even charge for soft drinks like a Pepsi or Coke

✅ Trip Verified | Flight from Ottawa delayed over the hour and was to arrive in Cancun on Friday January 27 and Sunwing didn’t get us to the resort until Saturday morning 1am! Flight was delayed on the way back to Ottawa, arriving at 3:30 am Feb 4, and didn’t get our luggage until 8:30am 5 hours later well! Will never book another trip with Sunwing!

✅ Trip Verified | Tried to buy an extra bag via Sunwing website for upcoming trip and it hung me out to dry. Page crashed, spit me out as I paid but billed my credit card anyway. No extra bag voucher, no confirmation, no indication of successful purchase. Logged back in and tried to use 1-800 number in the baggage section provided only to get voice recording saying number was changed and I could pay $3.95 to be connected to directory assistance. I think I'm going to have a fight on my hands at check-in with reps who will undoubtedly be impotent to do anything. This is the most unreachable airline I have ever dealt with and I wish Westjet lots a luck when they buy this. Won't ever use Sunwing or Westjet again. Lack of accountability and difficulty reaching anyone to help is a pipe dream.

✅ Trip Verified | Flew YYZ-CUN and CUN-YYZ with Sunwing as a part of a work trip. The aircraft was a 16 year old Boeing 737 for both flights. (OK-TVY) YYZ-CUN: Couldn't check in online, so had to wait in line for around 45 minutes at YYZ. I was asked whether I wanted an aisle or a window seat. Boarding was fine. Pushback was around 15 minutes late, but we landed on time. We were served tea/coffee twice during the 4 hour flight. Not too much legroom, but not bad. CUN-YYZ: Also couldn't check in online. Waited for around 1 hour at CUN. I wasn't asked this time if I wanted an aisle or a window seat, and I was "randomly" given 32E (last row, middle seat). Pushed back on time, landed a couple of minutes early. Was served tea/coffee twice during the 3 hour 20 minute flight. My seat obviously didn't recline, but the legroom was enough. Plane was clean in both flights.

Not Verified | Flight was delayed for 7 hours, instead of scheduled time at 17.05 on Jan 26, 2023 we flew at 24.20 (next day) on Jan 27, 2023. Pilot apologised for the delay and stated that company had to change aircraft and crew for technical reasons and that why it was delayed. During the flight there was absolutely no service and we were given water only after we asked! After arriving in Toronto we waited for 2 hours to get our luggage and announcement that they provided that they were scanning the luggage and didn't know how long it would take. We tried to submit a claim for the flight delay and the airline stated that it was due to the weather in Toronto, however there were other Sunwing flights which came from Toronto on time and left Cancun on time on the same date! So company lying without any hesitation, I would never ever use Sunwing again for any travel.

✅ Trip Verified | Bad Communication: Sunwing did not inform passengers with the correct time of departure on its website, on its app or with its emails (more than a 6 hour difference). Lack of staff, pilots and planes : the airline did not have enough people or planes to run its routes, especially if circumstances were not optimal. This was the reason of so many delays. Other airlines, on the same routes did much better without huge delays (days). The airline gave false reasons for its delays to avoid paying passenger compensations, even when it was obvious what the true reasons were.

✅ Trip Verified | Online booking not bad, we booked the day before departure the reservation didn’t transfer to the check-in system, so we couldn’t check-in online and possibly save some money on baggage fees, the Flight was on time, onboard service was fine, with a coupe of water runs during our 4.5 ish hour flight. Information online hard to find some important information, we had a total of 4 bags, first 2 were included for free, the other 2 were overweight and we knew we would have to pay for them, some other airlines would just charge overweight fees for the second bag and you can find the information on their website. Sunwing charged us the second bag fee of $90.00x2 for the overweight bags and then $115x2 for the same overweight bags, like I said we knew we had to pay, we possibly would of have made different plans if we could have found a more clear policy on baggage fees and how they are applied.