Sunwing Airlines

First and last time we will use Sunwing Airlines. Trip to Cuba delayed on Feb 4th by over 8 hours. Return flight home which was supposed to be on Monday Feb 11th at 5pm didn't take off from Cuba to Vancouver until Tuesday Feb 12th at 6am (a 12.5 hour delay). Again no real explanation as to why? This airline needs to shape up I know they're a charter airline but they don't seem to care about their passengers.

We were delayed 10 hrs from Jamaica Feb 17 2013. Never told until we got down to check out at 5am that we were delayed until 9.30 pm. Rep was no help said didn't know what was going on we sat in the lobby all day until at 6pm a bus finally came for us. No empathy at all from this airline or their reps when we were there. Not one persons story matched the others cannot feel we can trust this airline for any help so do not see ever flying with them again!

Going to Puerto Vallarta Feb 3/13 to Feb 10/13. Stood in line for 1.5 hours to get checked in. They told us flight was delayed but couldn't tell us for how long. They gave us a $15 food voucher and sent us to wait. Flight was 3 hours late. Interestingly on the departure board all Sunwing flights were delayed. Got on plane and none of the headphone outlets worked in my row of seats therefore couldn't watch or listen to anything. The other problem I have with Sunwing is their baggage allowance. All other airlines I've flown with give you a 50 lb baggage allowance but Sunwing only allows you 44 lbs. Big difference especially if you are travelling for more than one week. Plus the 5 kg carry on allowance is ridiculous. Our empty carry on suitcases (new hard shell light weight) with one pair of shoes was 5 kg so I travelled to Mexico with 2 virtually empty carry ons. I wouldn't recommend this airline especially if you have to make a connection. I would be worried about their problem with flight delays.

Horrible experience on more than one occasion and destination with this airline. I will choose to pay extra and have a stop over to avoid flying them again! I will only fly them again if there is no other choice. The only reason I am giving the airline a 2 and not a 0 is because I had decent flight attendants and was served a decent meal. People at the check in counter both in Calgary and other countries awful as well. Not willing to help and each person you talk to will give you a different story.

The blizzard in Halifax on February 9th shut down the entire airport and we were sure our vacation was ruined. Sunwing flew their plane in switched crews and got us to Cuba with only a couple hours delay. The only plane to get out of Halifax last weekend. The crew were friendly kept us informed we had meals and champagne.

I recently flew to Bahamas Feb 3rd from Toronto my first time flying with them and will be my last. On the way to Bahamas we had a 6.05pm flight which we found out last min was delayed - they said 3 hrs no explanation. Asked the Sunwing Reps and they said they had no idea why it was delayed weather was great that day. They gave us a $10 food voucher. Check in was very slow they only had 2 people working and they had to hand write everyone's vouchers. Took off a 9pm which got us to Bahamas at midnight arrived at our resort close to 2 am. Return flight also delayed 4 hrs it was scheduled to leave at 10.30 pm but left at 2.30 am no explanation at all! At this time of night the Bahamas airport was basically closed down no food or water. We were signed up to get email notifications of any delays we received nothing! Disappointing.

Used Sunwing vacations for a trip to Puerto Vallarta on Feb 1 2013. Flight delayed 4 hours leaving Ottawa. Not only was there no explanation but they only told us that at check in. Leaving Mexico the same thing happened. After saying it was on time the plane was 2.5 hours late and again they only told us at the airport rather that let us wait at the hotel were we could eat drink and relax. The seats are so small if you have a larger passenger next to you you'll have to sit at an angle in order to fit. I'll never use Sunwing again.

Recently flew back from Jamaica with Sunwing and was very disappointed. Their representatives in Jamaica were not helpful in any situation. As for the airline itself all I can say that they have very poor communication skills. Our flight got delayed a few times during the day until finally we board the plane just to get off again in a few minutes. Very disorganized - they did not give us any reasons. The one day delay would not have been just a big deal if we would have been told from the beginning. On top of the run- around since they knew from the night before that they did not have any food for us on the plane no one told us to get something into us before we board. It was 7 hours without food. We did get a $150 voucher for our next trip really?

We travelled back from Punta Cana on February 2nd actually February 3rd as our flight was delayed for several hours. Checked out of our resort on Saturday morning for a 12.30 flight only to be told by the Sunwing rep that the flight was delayed until midnight no real excuse given! At around 6 my husband checked the board again went to the Sunwing rep and found out the flight was further delayed. The plane was delayed for another hour when we finally boarded we were served a dinner menu at 7 in the morning! Not provided with headphones even though the movie was playing. The plane was so small I am a small person but could not even move my legs! Never ever again would I fly this airline. We were re-imbursed the $49 for the hotel room. As far as I am concerned this airline is just providing a shuttle service back and forth to these resorts and it is only to make money customers do not matter to them!

Feb 1 - Feb 8 Ottawa - Puerto Vallarta. Flight out was 5.5 hours late due to late departure from Cuba and slow service in Ottawa. Were given meal vouchers and waited. Flight was fine elite seats with extra leg room was nice but seat mates who sprawl aren't. Entertainment system wasn't working properly - sound kept dropping out. Service was fine. Return was 1.5 hours late but was on day of major storm in Canada that saw many stranded but not us. Flight was fin. All in all no worse no better than other charter airlines.