Sunwing Airlines

Will never fly again with this airline. Flight going to Punta Cana was delayed 3 hours. I understand things like this happen. However the return flight was delayed a whole day and the only way we found this out was when the airport shuttle didn't show up to pick us up at the resort and we called them. They then moved us to another "resort" for the night. Then after we had to get up at midnight to meet the shuttle the flight continued to be delayed and we had to sit in the airport for hours. We did make it back home a whole day later. Don't let the cheap price fool you.

Delayed from our original departure time of 3pm out of Toronto on February 16th due to a snow storm. We were on the tarmac ready to go when we got called back. The pilot announced there would be a 2 hour delay before the weather broke however he also told us that because we were an International flight and at a domestic gate we could not leave the plane and also that we would be refuelling. After 30 mins we were allowed off the plane and walked into the "International terminal". Given a $30 voucher for food only. I will not use this airline again. We sat and waited while planes with scheduled departures after ours left. Our plane left at 4.45 am getting into Aruba at around 10.30. We essentially lost an entire day of our vacation.

Flew to Mexico on Feb 21. Upon check in at Pearson no notice was given that our flight was delayed by 2 hours. At the end of our trip while waiting for shuttle pick up (which was assured to be on time the day before) we waited in the resort lobby for 6 hours after checking out of our room because of a flight delay our Sunwing rep was nowhere to found and when reached by phone had no information as to why we where left stranded. After finally getting to the airport around 6pm instead of noon. Only to find the flight has been delayed even longer. In short we were to be back in Toronto on Feb 28 at 7:30 pm however arrived back at 4:00 am March 1. No apology given until deplanning. Worst airline service I have ever experienced will not be using Sunwing again.

My wife and I flew 8 February. Day of our trip arrived and there was a snow storm. An hour before the flight I asked if we would be getting out I was assured we would be going that night. 2 hours after scheduled departure we were told the flight would be delayed - delayed not cancelled. An hour later told to get our bags and go back through security. We would be waiting until morning to depart. They escorted us through security and dropped us at baggage claim. Our bags eventually showed an hour later. We headed for the ticket counter to see what could be done - ticket counter was closed and nobody from Sunwing was in the airport. We spent the first night of our vacation on the floor in the terminal. Air Canada brought us snacks blankets and water. Finally as 'compensation' we were given a letter offering $150 off a future booking to be used within a year. On our return told our flight was delayed 3 hours. Sure enough we arrived at the airport and there was no plane we sat there for 4 more hours finally starting to board at 2am.

Extremely disappointed with the flight to Montego Bay Feb 10 supposed to leave 6am. Eventually left at 11.30 return flight supposed to leave at 11.20 am. eventually left at 9.55pm. No good reason was given for either delay. The plane itself was dated and on the outgoing flight only one toilet worked this for over 150 passengers. The seating and comfort on the plane was cramped and on the return flight one enormous passenger forced the central passenger in a 3 seat row to leave his wife and find another seat. The on-line flight service up to leaving time stated that both flight were on time considering that one had to be at the airport 2-3 hours beforehand only exacerbated the situation. Sunwing's poor departures spoiled what would have been an excellent vacation and a $75 credit voucher does not make up for the poor service.

Flew to Punta Cana from Ottawa on February 2. Plane left at 6 am got to the airport at 3.30 am. First shock there was a huge queue and only 2 boarding agents. Next shock the plane itself. An old Czech 737 a 28-row plane with 32 rows. I'm 6'3" the seat was almost painful. Crew members were cheery. The real horror story was the flight home supposedly on the 9th. Told to be ready for pick up at the resort at 9.30 am. While waiting told a storm in the US Northeast had caused a delay that we were to be picked up at 11.30 pm. Then advised the plane was going to leave at 6.15 Sunday morning. Picked up at 3 am taken to the airport checked in got to the gate - our flight was delayed until 12.30! No one from Sunwing was there of course. Finally a plane landed at 6.00 and we boarded the sardine can and flew home. Got to Ottawa 22 hours late.

Very disappointed flight delayed more than 12 hrs - told snow storm in Calgary. Check live weather feed and clear and sunny and no snow. Offered $150 off next vacation with Sunwing to be used in the next 12 months. They don't care now that they have your money.

Flight to Cancun on February 2 2013 went well. Was impressed by the Flight Attendants' service. Flight and service back home was very disappointing and very frustrating. Delayed 16 hours in Cancun. Confusion disorganization and no Sunwing Representative to explain anything. Will not travel Sunwing again!

Very disappointed. Departure flight to Cuba was delayed more than 12 hours and the return flight was more than 4 hours. Worst customer service ever experienced - would never pay Sunwing for a vacation in the future.

Ottawa to Varadero Cuba and return. Both flights were delayed. Ottawa to Varadero was supposed to leave at 5.15pm Saturday delayed until 6am Sunday. Received notice that it was only supposed to be delayed until 3.50am Sunday. Had to wait 6 hours at the airport. No clear explanation given as to why there was a delay. Same thing leaving Varadero except no notice. Flight scheduled to leave at 10.15pm Saturday flight delayed until 12 pm Sunday - 13+ hour delay. No announcements no explanation as to the delay. We had to go through customs in Cuba twice because of leaving to go to the hotel they provided. They were so disorganized by the time we got checked in we only had 3 hours of sleep. We arrived back in Ottawa at about 4pm.