Sunwing Airlines

Extremely disappointed with the flight to Montego Bay Feb 10 supposed to leave 6am. Eventually left at 11.30 return flight supposed to leave at 11.20 am. eventually left at 9.55pm. No good reason was given for either delay. The plane itself was dated and on the outgoing flight only one toilet worked this for over 150 passengers. The seating and comfort on the plane was cramped and on the return flight one enormous passenger forced the central passenger in a 3 seat row to leave his wife and find another seat. The on-line flight service up to leaving time stated that both flight were on time considering that one had to be at the airport 2-3 hours beforehand only exacerbated the situation. Sunwing's poor departures spoiled what would have been an excellent vacation and a $75 credit voucher does not make up for the poor service.

Flew to Punta Cana from Ottawa on February 2. Plane left at 6 am got to the airport at 3.30 am. First shock there was a huge queue and only 2 boarding agents. Next shock the plane itself. An old Czech 737 a 28-row plane with 32 rows. I'm 6'3" the seat was almost painful. Crew members were cheery. The real horror story was the flight home supposedly on the 9th. Told to be ready for pick up at the resort at 9.30 am. While waiting told a storm in the US Northeast had caused a delay that we were to be picked up at 11.30 pm. Then advised the plane was going to leave at 6.15 Sunday morning. Picked up at 3 am taken to the airport checked in got to the gate - our flight was delayed until 12.30! No one from Sunwing was there of course. Finally a plane landed at 6.00 and we boarded the sardine can and flew home. Got to Ottawa 22 hours late.

Very disappointed flight delayed more than 12 hrs - told snow storm in Calgary. Check live weather feed and clear and sunny and no snow. Offered $150 off next vacation with Sunwing to be used in the next 12 months. They don't care now that they have your money.

Flight to Cancun on February 2 2013 went well. Was impressed by the Flight Attendants' service. Flight and service back home was very disappointing and very frustrating. Delayed 16 hours in Cancun. Confusion disorganization and no Sunwing Representative to explain anything. Will not travel Sunwing again!

Very disappointed. Departure flight to Cuba was delayed more than 12 hours and the return flight was more than 4 hours. Worst customer service ever experienced - would never pay Sunwing for a vacation in the future.

Ottawa to Varadero Cuba and return. Both flights were delayed. Ottawa to Varadero was supposed to leave at 5.15pm Saturday delayed until 6am Sunday. Received notice that it was only supposed to be delayed until 3.50am Sunday. Had to wait 6 hours at the airport. No clear explanation given as to why there was a delay. Same thing leaving Varadero except no notice. Flight scheduled to leave at 10.15pm Saturday flight delayed until 12 pm Sunday - 13+ hour delay. No announcements no explanation as to the delay. We had to go through customs in Cuba twice because of leaving to go to the hotel they provided. They were so disorganized by the time we got checked in we only had 3 hours of sleep. We arrived back in Ottawa at about 4pm.

First and last time we will use Sunwing Airlines. Trip to Cuba delayed on Feb 4th by over 8 hours. Return flight home which was supposed to be on Monday Feb 11th at 5pm didn't take off from Cuba to Vancouver until Tuesday Feb 12th at 6am (a 12.5 hour delay). Again no real explanation as to why? This airline needs to shape up I know they're a charter airline but they don't seem to care about their passengers.

We were delayed 10 hrs from Jamaica Feb 17 2013. Never told until we got down to check out at 5am that we were delayed until 9.30 pm. Rep was no help said didn't know what was going on we sat in the lobby all day until at 6pm a bus finally came for us. No empathy at all from this airline or their reps when we were there. Not one persons story matched the others cannot feel we can trust this airline for any help so do not see ever flying with them again!

Going to Puerto Vallarta Feb 3/13 to Feb 10/13. Stood in line for 1.5 hours to get checked in. They told us flight was delayed but couldn't tell us for how long. They gave us a $15 food voucher and sent us to wait. Flight was 3 hours late. Interestingly on the departure board all Sunwing flights were delayed. Got on plane and none of the headphone outlets worked in my row of seats therefore couldn't watch or listen to anything. The other problem I have with Sunwing is their baggage allowance. All other airlines I've flown with give you a 50 lb baggage allowance but Sunwing only allows you 44 lbs. Big difference especially if you are travelling for more than one week. Plus the 5 kg carry on allowance is ridiculous. Our empty carry on suitcases (new hard shell light weight) with one pair of shoes was 5 kg so I travelled to Mexico with 2 virtually empty carry ons. I wouldn't recommend this airline especially if you have to make a connection. I would be worried about their problem with flight delays.

Horrible experience on more than one occasion and destination with this airline. I will choose to pay extra and have a stop over to avoid flying them again! I will only fly them again if there is no other choice. The only reason I am giving the airline a 2 and not a 0 is because I had decent flight attendants and was served a decent meal. People at the check in counter both in Calgary and other countries awful as well. Not willing to help and each person you talk to will give you a different story.