Sunwing Airlines

A great experience from the beginning to the end of our trip to Orlando. This airline is to be commended for its very low fares and no charge for baggage. The flight crew was courteous and the trip was very fast. The fact that this was a direct flight puts it above the other airlines where long stopovers at another airport are very common. We will indeed fly with them again.

Took a trip to Dreams Riviera Cancun May 6-10 with my wife and 6 month old child. How can an airline book separate seats for husband and wife plus infant? Sunwing staff agent at Montreal Trudeau airport were more concerned for collecting 200$ from us on excess baggage charges and rushed us to our gate not informing us of the surprise we were to receive boarding the plane. We had to pay another $38 to ensure that we didn't run into another seat booking issue. Upon our day for return Sunwings bus transport was nowhere to be seen an hour later finally a transport van showed up. Get to the airport and again we had to pay 100$ for excess baggage. Sunwing was so disappointing! Never again will I book with such a sub par vacation airline.

I travelled to Mexico twice in the last month with Sunwings and I will never book my trip through that airline again! First trip the airline crew was not accommodating. First flight down was delayed 4 hours. Told we were going to receive a $50 voucher towards our next flight with Sunwing. Still waiting on that voucher. The second trip I took the crew down were horrific! I was sitting with my infant daughter in the first row and the stewardess kept hitting me with elbows etc and I was tucked in to my seat and so was my child without body parts hanging out. There was absolutely no control over passengers by the crew. There were a few passengers that opened their duty free bottles and were drinking them on the plane. Nothing was said or done. I had 3 young children on the plane that didn't need to be subjected to that. The planes were horrible! Tiny aisles broken parts in the washrooms etc.

Cannot believe how poor the service has become. We have using Sunwing to fly to Puerto Plata for years. In November we were delayed at the POP airport for 5 hours. They gave each of us a $10 food voucher for a particular restaurant. The food was terrible. We recently travelled to Puerto Plata at the beginning of April. We specifically booked the flight which arrived at our hotel by noon. Three weeks before departure Sunwing advised us that the flight times had changed and we were being re-routed to POP via Jamaica. So a 4 hour flight turned into 7 hours and we arrived after dinner at the hotel. Unfortunately before departure I became ill with extreme nausea and a fever. During the flight my husband asked the stewardess for a cold cloth as I was about to pass out. Her only help was to inquire if I had breathing problems. My husband had to go to the washroom to get the cloth. It was a 7 hour flight from hell.

Just returned from a trip to Cancun Mexico with Sunwing. I have flown Sunwing for many years and have always found them to be an exceptional company. I just recently recommended them to my sister for her trip to Cuba. When she returned just a week before we left she told me about there terrible experience on their return flight. I had booked our flight many months in advance as my husband has a disability and we prefer to sit at the back of the plane so that he can board first and get off last. Also he needs a direct flight as he doesn't do well with long periods on the plane. We also prebook the seats to insure our seating. Much to our surprise the flight down had originated in Calgary with the plane half full when it arrived in Vancouver okay it was still direct from Vancouver. On the return trip the plane flew to Calgary first after. A one hour delay. In Cancun where they changed our departure gate just before boarding offering my husband no assistance to get there. Then we all lined up in a big jumbled mess to board a bus they crammed to the fullest to drive to the plane where we had to climb a staircase to board the plane in the crush of all the people who had no concern for disabled or families with small children. It was a gong show! When I said those exact words to the flight crewone woman rolled her eyes at me! When we finally reached Vancouver we discovered they had lost one of our suitcases! Two days later we still have not had any contact with anyone from Sunwing as to where it is. I have been a loyal customer for many years probably will not use Sunwing in the future!

This is the 3rd time that my flight has been delayed. First flight was flying to Dominican Republic as soon as we got to the airport we were told our flight was delayed 8 hours. Given a food voucher for 20 dollars but only for a specific restaurant and the food was terrible. Now I'm flying back from Mexico to Toronto and I was told that my flight is delayed 6 hours. When they post their All Inclusive vacation they try to make the flight schedule more attractive of course most people would not want to arrive 2 am in the morning. Once you're booked all of a sudden your flight schedule is changed and there's nothing much you can do about it. I should have learnt my lesson.

Our flight from Montreal to Cayo Coco was between the 7th and 14th of April. Outbound and return flight was on time in fact we arrived ahead of schedule. We have flown many times with Sunwing and have always been pleasant good food with wine and great service with a smile.

Just returned from a round trip Vancouver BC to Cuba. Both ways Sunwing was on time departing and arrived to our destination a few minutes early. Service was very good and diner outbound was good breakfast on the return flight was very poor. I will travel with Sunwings again.

My family and I flew from Deer Lake to Punta Cana. We had the elite seats which we paid extra for. We travelled with our 10 month old baby. Leaving Deer Lake we were delayed over 3 hours. There was no pre- boarding. No one to help us. On the way back there was no pre-boarding or elite boarding. I was stuck in a massive queue with my baby. We were on the plane for over 2 hours waiting no complementary drinks. On top of it all they had all of our bags going to the wrong place. Finally made it to Deer Lake. A 5 hour flight took us 12 hours.

Flew from Halifax Nova Scotia to Varadero Cuba on April 5 2013 return April 12 2013. The staff both going and return were great. Food served on the plane was surprisingly good both times. My only complaint was that both leaving Halifax and return we were close to an hour late for no apparent reason other than the fact that they delayed the boarding. Returning we were supposed to be taking off at 8.55 Varadero time and they didn't even start boarding until 8.50. But having chronic back pain issues I was just glad that we weren't sitting on the tarmac for the hour delay and that I was still generally comfortable in the airport.