Sunwing Airlines

My husband one-year-old daughter and I flew Sunwing the week of May 25 2013 to a friend's wedding in Jamaica. We had an extra bag that we were quite willing to pay for - but I didn't need the long drawn-out lecture from the check-in agent about it. Paid $120 return for our extra piece. Check-in agent said she was going to put a note in our account that we had paid for the extra piece. Once we got to Montego Bay Sunwing's transportation to our hotel was disorganized and haphazard. When we arrived at the airport on our return and went to check in there was no note on the account saying that we paid for the extra piece of luggage. I was not impressed in the least. Thankfully the counter staff at the Montego Bay airport were excellent and competent. They agreed to take us at our word and not charge us again. My husband finally found the receipt we received from Sunwing showing that we paid for our extra luggage. Instead of lecturing me about my luggage maybe the Toronto check-in agent should have ensured that she put the information into our account. The flight attendants were good. The plane was cramped. The washrooms weren't as big as a closet. Those things I can understand from a budget airline but make sure your staff are competent.

Flew out of Montreal to Puerto Plata via St Maarten round trip April 21 to 28 seats were tight but comfortable the food was good the flights were on time. My only complaint is that the 3 landings were the roughest I have ever experienced in many years of flying.

I was on my way to Cuba (Santa Clara) for a vacation departed on May 21st from Toronto at 6.20am. Boarded and left early 2 hours into our 3 hour flight the captain came on the PA and less than an hour from our destination we turned around and went back to where we started. Flight crew were sympathetic but Sunwing didn't offer anything other than an apology. Nothing for being 7 hours late to a destination. I had a tall person in the seat behind me who had no choice but to put her knees into my seat back. On the return it was worse. The airport at Santa Clara is a free for all. Of course it was a full flight and there were no seats left for us to sit together. Upon informing us of this offered an "upgrade" for $25 per person. Upon saying no he then offered us $20 pp. I have never heard of an airline offering a bargaining system like this. Upgraded seats known as "Elite Plus" are the same uncomfortable seats as the rest of the plane however you now have the legroom of any other standard plane in North America. Flight crew were rude. Forget about a blanket as "Sunwing does not stock us with blankets". In the future I will change my travel plans or even pay a little extra to avoid this airline at all cost.

Flew out of Edmonton. Flight delayed for hours. I should have checked here first! The flight attendant was sympathetic. Flight was ok. Food was horrible. Flight back was delayed again no reason. Had to pay for extras at airport. Would not recommend. With all the delays and problems it is a joke airline.

Flown with Sunwing 3 times have always had good experiences. Flights always been on time good flights informative pilots who let you know of weather updates/inform of upcoming turbulence flight attendant's have always been kind and willing to help! We just flew with them again May 8th-15th from Toronto to Cayo Coco and had another good experience. Our flight attendant was sweet and we had some good laughs with her! We upgraded to Elite this time and well worth it and will definitely fly Elite from now on not so much for the extra baggage but the leg room is well worth it! Always happy with their service and will continue to fly with them. Not saying complaints aren't valid but until I have a bad experience will continue to fly with them.

On May 22 we travelled from Edmonton to Cancun. Our party included 4 adults and 1 baby. We left at 8am but before we left we fed the baby at a restaurant. We had snacks with us for her. About 1pm she became extremely hungry and we could not settle her. I asked if there was something I could buy because our baby was hungry. Told me no and that I should have packed something. She wouldn't even give us the breakfast they served because it was old so bringing something on board with us would not have been great either. I asked another who gave us a fruit cup but that didn't last long. Eventually given cheese and crackers which settled our baby. 5.5 hours is a long time for a child especially a baby. You cannot give a baby junk food when they are hungry.

Seats are not comfortable. My friend and I were separated on our flights we couldn't sit together there and back. Staff on the plane were not friendly and they were very rude to passengers nothing changed there and back.

My family and I (a group of 13) travelled with Sunwing and I was extremely disappointed. First and last time with the airline. Flew from Toronto to Punta Cana. Staff in Toronto were not friendly and we all had different staff serving us. The seats were not comfortable and there was not much leg room. The food was good but that's about all I can say about this airline. When we came back from Punta Cana they wanted to charge me $40 for my carry on which was exactly the same weight as when I flew out. I ended up having to take clothing out and they would not let me put it in my suitcase. Staff were rude. Flight delayed 1 hour with no explanation and they did not bother to tell Westjet in Toronto that there were 13 of us who needed to catch the plane to Calgary as soon as we arrived. We ended up missing our flight in Toronto to Calgary.

Flight out was fine. but flight back was delayed by over 8 hours. Was issued $150 for use on next flight but now they do not operate flights from Gatwick to Toronto. Still trying to reclaim $150 ca dollars to use for next flight to Canada.

First and last time. The planes still have signs on the overhead bins in Slavic. To depart we were delayed 4.5 hours. Toilet problem. Like no one noticed that on the return flight the night before? They wait until the morning to fix it. No space for your legs or even to rest your arms. The TV screen popping out of the ceiling are the size of my cell phone. Seats were dirty and decorated with chewing gum. Staff going were not organized coming back a bit better. If you look at the trip over all and the extras you are dishing out for seat selection larger seats and all you may as well travel with a classier airline!