Sunwing Airlines

Departed Toronto for Punta Cana July 19. Flight an hour late departing. Inflight service and food were ok certainly better than flying AC. Resort was pleasant. Transport to airport scheduled to arrive at 7.30am for an 11.30am departure July 29th. Transport had not shown up by 8am. Told flight was delayed until 9.30pm airport shuttle to pick us at at 5.30pm. Of course our connection to Vancouver was lost. At 5 pm told flight delayed another 2 hours shuttle to pick us up at 7.30pm. At the airport had to stand around waiting for Westjet staff to get their act together. Checked in sat around a mostly shut down airport. Plane departed Punta Cana at 40 minutes past Midnight. Captain came on the intercom with a story about a bird strike in Nassau. Cabin crew started regular service as if everything was normal by pushing round the duty free cart to sell us stuff. No offer of free drinks or extra meals nothing. Will never fly with them again.

Flew from Toronto to Los Cabos June 2013. We had upgraded to the 'larger seats' when we booked our all inclusive holiday. My husband needed the extra room after having had a knee replacement 3 months prior to the flight. We were assured the aisle seats we asked for were booked. When we got onto the flight the seats were not aisle side by side rather the bulkhead seats with a 'wall' in front so we were not able to extend our legs at all. When we asked the flight staff they told us they could not move us as all seats were taken. Outcome was my husband stood for most of the 5.5 hours it took to get to Cabo. When we got to Los Cabos airport ground staff said they had not request from Sunwing and that they could not give us different seats. Again we were on the same bulkhead seats and were unable to change seats. We will not fly Sunwing again!

July 31 - August 7 (Toronto - Cancun). Overall I found that the flight heading down and coming back were both very good. On both flights the plane either left on time or early and arrived at the scheduled destination on time. The staff were very friendly and knew how to do their jobs very well. The food was ok not great but it did hold me over for the 3.5 hour flight. I have to say that I was pleasantly surprised by how professional and smooth the whole travel experience was for me and my family.

Total 12hrs delay. July 29-Aug 2 2013. Outbound flight delayed 10hrs. Vague reason of "managerial decision regarding technical difficulty". Flight crew very rude with plenty of warning from pilot that "not our fault we only work here no tolerance etc". Not woken up for food drinks or snacks. Insulted with $75 voucher for future use. Return flight 2hr delay no apologies no explanation. First experience with Sunwing - not a good one.

Just returned from a trip to Cuba July 19th to 24th. A short vacation with a supposedly short flight. We were delayed out of Pearson originally 1 hr 20 mins and then due to bad weather another 4 plus hours. On the way home our flight was delayed over 3 hours and then had mechanical difficulties and was further delayed. This is not the first negative experience with Sunwing.

Edmonton Alberta Canada to Mexico just a little over a month ago. Trip down was average flight was on-time leaving and we even landed a little early. Flight attendants were alright on the way down but on the way back was a different story. Flight was 4 hours late getting to the airport but even before that the complementary service that took us from our resort to the airport got us there another 4 hours early. Spent 8 hours in the airport waiting for the flight. Once we finally were boarded we took off promptly I understood that everyone was tired but it is the flight attendants job to still be courteous and friendly which was not the case. The food was what we expected it to be on a plane and the "champagne flight" was actually a 1/4 cup of champagne in a little plastic glass that was only served on the way to our vacation not on the way home. Overall the trip was excellent one we got to our resort but the trip to and from there was horrible and I would defiantly not recommend flying with them nor would I ever fly with them again.

Vancouver - Puerto Vallarta July 12 return July 19. No delays. First flight out. Plane was not cleaned properly candy wrappers on floor dirty tray top dried liquid stains under seats crumbs on seats. Vancouver cleaning crew at fault? Could not check in on line 4 hours before - flight did not exist. Could not do self check at airport or the same reason. 4 am check in staff arrived 15 minutes late. Have never paid to book a seat before and was pleased with assigned seats.. Very little leg room. My big safety concern was no one sitting in an emergency exit row (no one willing to pay the $40). I would feel safer if they moved young able bodied people into these seats. A young fellow asked to sit in one seat and was told he would have to pay. Safety issue. First time flying this airline and I would use Sunwing again for the little extras they provide.

We flew Vancouver/Calgary to Varadero and return in late June 2013. Aside from a one hour delay leaving Vancouver the trip went well. The flight back even arrived 45 minutes early in both Calgary and Vancouver. The airplane going to Cuba had definitely seen cleaner days but the one coming back was fine. The meals they served were quite good. Inflight movies were OK. I travel a lot on business and I have to say that tight seats and so on are the norm and maybe some of the complaints about these kind of things are from people who's expectations are higher than their budgets. If you are more than 5'6" pay for the extra leg room! If you want to sit together - pay for the seat selection! With a smaller charter airline they don't have as many options when something slips as one of the bigger carriers - make sure your schedule has some wiggle room in case of problems.

Vancouver to Toronto and back. Was an excellent experience right through from check in to landing. Very professional crews and caring. I was travelling with a 17mth old who is teething so was in discomfort. The crew were always checking up on us as well as they tried to accommodate us to a better seat so our son would be comfortable.

Our 5.5 hour flight turned into 10.5 after having to stop for fuel twice before reaching our destination. They blamed the first stop on strong headwinds and the second one on thunderstorms despite the sky being clear above the airport where we were supposed to land. The whole plane was starving by that time as they had only served a very light breakfast. On the return trip as soon as we were seated they announced that we would be delayed again by having to stop for fuel due to strong headwinds. After reading the other reviews about this airline I believe that they advertise flights as non-stop to get the seats booked knowing full well that they will have to stop for fuel. As if this wasn't bad enough the plane was absolutely filthy with gum and food all over the seats and it was clear that the bathroom hadn't been cleaned for some time. Avoid this airline at all costs.