Sunwing Airlines

We went from Toronto to Dominican in April for my 30th birthday booking about 3 months in advance and also paying $40 a person to pick our seats so the 4 of us would be sitting together. The day before our flight when we got to check in we notice that now it says Toronto to Montego Bay Jamaica and that our travel time went from 4 hours to 7. We called the airline they said that we have to stop first in Jamaica now drop people off wait while people board and then fly to Dominican! We get to the airport and we are all seated apart with me being by myself away from my friends. While at the airport we talked to several other people just as annoyed about going to Jamaica first and that this is common with Sunwing. We flew to Jamaica had to wait about an hour and 45 minutes on the plane then wait for people to board and finally fly to Dominican. Going home it was the same thing except the people coming back from Jamaica got on first and were the ones that had to stop in Dominican to wait for us. I've been to lots of all inclusive trips before and I have never had something like this happen. Would never ever fly them again. The planes are old no in seat entertainment everyone has to watch the same thing on these TV's hanging from the ceiling.

We were really not sure if we wanted to fly this airline after reading the reviews. Flight was ahead of schedule. Plane was clean flight personal were excellent. Flight was very nice going and coming. The food they served was good. Flew from Cincinnati to Jamaica.

I understand that I'm not flying first class but Sunwing's planes are disgusting. The plane was dirty both going to and coming back from Cancun. The seats are very uncomfortable. In general it was not a pleasant flying experience and I will never fly with them again.

Just returned from a 1 week vacation in Cancun from Edmonton. We had no issues at all flights were on time crew were friendly food was fairly decent for airline standards flight was uneventful (in a good way). I didn't notice any cleanliness issues on the plane. The seats were quite cramped but what airplane seats aren't? Overall it was very average but no complaints.

My flight to Cancun was delayed 6 hours! You can imagine this is huge when you are only going on vacation for 1 week. We were supposed to arrive in Cancun at noon and have a full day of sunlight. Instead we arrived after dark and wasted a whole day. We were initially told that the delay was 4 hours and then kept changing it. We didn't know when to head to the airport - it was a nightmare. All Sunwing gave us was a breakfast voucher at 11am. Obviously a $10 voucher does not make up for a full day of all inclusive in Cancun.

Flight from Las Vegas to Toronto Sep 12 2013. Upon arrival told that flight was delayed by 2 hours and given a $5.00 voucher to placate. Upon my own inspection of airport departure/arrival monitor saw that the incoming Sunwing flight from Toronto was not scheduled to arrive until 12.15 which would actually be over a 3 hour delay. Sure enough our plane did not arrive until 12.15 and then after cleaning refuelling etc. we did not board until 12.45 which was almost a 4 hour delay from our original departure time of 9.00am. No explanation given by Sunwing. Intentionally deceived us of real departure time. Upon arrival in Toronto Sunwing did not post the carrousel for our luggage. Took another 10 minute wait in line up for Sunwing Baggage questions to find out the carrousel number. This employee was very irritable. The best part of this flight was the movie!

Traveled from Victoria to Cabo during holiday season company decided to dump us in Vancouver instead of Victoria so they could get back on schedule. Didn't care that they cost the passengers a whole day trying to get back home will never fly with them again.

We travelled August 2013 and the only reason we flew Sunwing was that it was the only choice for the dates we needed. Cabin crew meals cleanliness were all sub standard. Plane was filthy and cramped. Paid for extra leg room seat at emergency aisle and they don't tell you the seats don't recline. Poor. Delayed both going and coming totalling over 6 hours again with no explanation. Crew were uncooperative.

We flew the champagne flight to Cuba. This meant we got the emergency seats as upgrade seats and a bit of lukewarm sparkling wine in a plastic cup. We were told our upgrade also included meal selection. So did everybody. My husbands entertainment center control (music and movie) was removed. The emergency exit seats were sold at a higher price and mostly to obese persons. This meant that the man that sat next to me was also sitting half way in my seat. The gentlemen in front of me also in an emergency exit seat had problems walking and boarding due to size. He would have been a hindrance during an emergency exit. Never Sunwing again so many better airlines.

I will never fly this airline again. They delayed us 1.5 hrs on the way to Punta Cana without any explanation and then 3 hours on the way back. Flight attendants had no customer skills and it seemed as if they did not want to be there. Yes this airline might be cheap but I will pay $50 more and fly with other airlines. It seems as the other airlines appreciate my business more.