Sunwing Airlines

We flew from Toronto to Montego Bay. Even though our flight was booked only 2 weeks in advance we had three flight changes before departure. First our flight to MoBay was re-routed through Montreal extending our trip to over 7 hours and effectively taking away a vacation day. Second we were supposed to fly back at 9.40pm but our return flight was moved to earlier in the day. Third change came moving our flight to 11.20am with a different flight number effectively cutting another day of our vacation. The trip we originally booked was more expensive but we were supposed to get almost a day and a half more. When I asked for their supposed "price match guarrantee" I was told that the trip I have after the changes is not being sold so I'm not entitled to the "price match". But that trip was not what I booked in a first place.

Travelled from Toronto to Montego Bay return. We were pleased that our flight departed on-time in both directions but that was the only good part of this airline experience. The plane was very old cramped and filthy. The seats couldn't have been more narrow and there was no leg room at all. If the person in front reclined their seat it was about 10 inches from your face. Don't get fooled by the $40 upgrade option. We paid this to get more leg room to sit in an exit row but our seats didn't recline. This airline boasts that they provide champagne service and food at no extra charge. However the champagne was served in a pill-cup and the microwaved food was barely edible. I hope we never have to travel on this airline again.

We took a family vacation to Varadero Oct 22-29th. Paid for in July. 3 generations should be simple right? 8 adults 4 children. The youngest grandchild was not yet 2 years old but was charged for a seat. She didn't get a seat either direction. So her parents had her on their lap for a 7 hour flight. We have not got a refund a month later. Seriously thinking Sunwing will not be our choice next time going to try WestJet.

Was a frequent Sunwing passenger until recently. Booked a flight from Toronto to Punta Cana. An additional stop over in Puerta Plata was added. We were required to deplane while the plane was cleaned. Passengers boarded and after 11/2 hours boarded the plane for the trip to Punta Cana. On the return flight the flight crew failed to give a drinks service coffee and tea was not served and the staff were very rude and inattentive to the passengers. Sunwing was once a great airline but unfortunately things change sometimes for the worse. My wife and I will no longer book a Sunwing flight. Sad but true.

Toronto to St.John's NFLD. We were scheduled to leave at 6:15am upon arrival at the Toronto Airport we found out our flight was going to be delayed 8 hours until 3pm and still did not get out until 4pm. we arrived in St. John's at 10:30 pm because of a stop over in Gander and another one hour delay . This was one full day lost off our vacation and all we got was a 20 dollar coupon for food. No reason was given for the delay. The flight itself was good actually enjoyed the box pizza if you can believe that! Would I fly Sunwing again? undecided really I guess I would if it fit the budget & dates I wanted.

Delayed for almost 8 hours in Las Vegas to Toronto. Apparently our plane was sent to Edmonton. Disappointment is lack of communication from any Sunwing representative. Waiting to check in we heard the delay from fellow passengers who had checked in. With significant delay would have been nice to have rep update us.

Do not fly with Sunwing! We arrived at 3 am to check in for our flight at which time they told us we were delayed by 6 hours forcing us to kill time in the airport on no sleep. There should be notification of such changes this is unacceptable. We finally boarded a filthy plane and thus missed an entire day at our resort. Awful experience.

My mother and I flew to Nassau Bahamas on August 29 returned on September 4. Both flights were on time and all Sunwing staff were very helpful and friendly. We didn't have any problems with the service at all.

We had an early morning flight (6.15) and were delayed due to an inflight computer problem. There were no coffee or tea served on the flight because the equipment was not working. The ground staff do not enforce their carry-on baggage rules which mean some people are going on with numerous pieces of luggage or luggage way larger that the specified sizes. If you follow the boarding procedures and are the last group to be called your chances of being able to put your carry-on in the overhead bins are very slight because of amount of carry-on luggage other people have put there. The seats are very tight with minimal legroom so when you have to stow you carry-on under the seat in front of you it just adds to the discomfort. The return flight was equally as bad for most of the same problems.

September 20 Vancouver to Puerto Vallarta flight 527. September 27 Puerto Vallarta to Vancouver flight 526. I will never fly Sunwing again. Seats are ridiculous with no leg room at all. The flight attendants were rude. Trip was 5 hours and by the time we got off we could hardly move because of being so cramped in those lousy seats.