Sunwing Airlines

Flew to Punta Cana from Saint John New Brunswick on March 4 2013. Flight was on time with no problems. The captain was great informing us where we were during the 4 hour flight etc. Return flight on March 11 2013 was a different story. Told by our Sunwing rep. that the flight was delayed 5 hours so we stayed at the resort for the extra few hours. Decided to cab it to the airport to avoid the long line-ups at the check-in counter. We were the second couple to check in and were told that we could not get seats together which was probably a language issue since the staff couldn't even speak English. We received a $20 voucher for Wendy's I assume for the delay. On the flight home I asked if they were going to pass out the Canadian Custom forms for us to fill out before we got there. The answer was "they didn't have any". A girl in front of me asked for ear-phones and was told she was supposed to keep the ones she was given on the flight down. No champagne on the flight back. I guess "champagne flight" means one glass on the departing flight only. There was a huge line-up for Customs once we arrived because 180 of us had to fill out the forms in the airport. Finally got home at 4am Tuesday morning. We were originally scheduled be home about 10pm Monday night.

I used Sunwing from Saint John to Punta Cana they changed our flight times 3 times and offered no explanation why. Only that they reserve the right to reschedule and that I should read my contract. I will not use Sunwing again as long as I am flying.

Our trip was booked from Toronto to San Jose Costa Rica (direct). They changed it to non-direct via Panama (added 3 hours onto our travel) and noted that this would not be compensated. Flight home from San Jose was delayed 4 hours. Once on the plane it was further delayed by 2 hours - as we had to stop in Cozumel for fuel. None of it was compensated (not even a free beer).

My husband and I flew to Cancun in February 2013. Great flight no delays and friendly staff. This is the second trip with Sunwing since 2012 and we have no complaints. I read lots of complaints about delays etc. however some delays cannot be avoided i.e. mechanical problems weather. We intend on going back again next February and it will definitely be with Sunwing.

We flew last year with no complaints however this Feb we flew to Cuba. The flight down was fine our return flight from Varadara we had to fly to Holguin Cuba. I understand mechanical problems happen but very little information was given to us and our 3.5 hr trip turned into 5.5 hr trip which I found very uncomfortable. We always try to buy duty free on the plane but they never have enough stock on board.

Flight 420 from Toronto to Punta Cana delayed 7.5 hours on Friday March 1/13. Weather was no issue. 5 out of 7 Sunwing flights were delayed that day from 4 to 7.5 hours. Spent first full day of our vacation at the airport. They said a bird flew into the engine and it had to be replaced so they were renting a plane. Must have been a 'big' flock of birds that took out 5 planes! Rental plane had long washroom queues due to broken toilet. Return flight delayed 1 hour 22 minutes! They kept apologizing for the 'short' delay.

We flew with Sunwing this past Feb and our experience is much the same as everyone else. Delayed delayed delayed. Excuses and rude staff - not acceptable. We lost a full day off the beginning of our Cuba vacation and the weather was perfect for 2 days prior to departure. We were told they couldn't get crew to fly our plane. Very bad communication vouchers are garbage read the fine print. Never again will we trust Sunwing with our hard earned vacation.

March 3 WG 510 Cancun to Toronto. 8 hours delay. Flight supposed to leave around 2.30pm and left close to 11pm. Nobody gave any reason why flight was delayed. The only statement from the captain was that this plane came around 5 pm after being delayed on some other flight. He had no further details. Ironically there was an incoming flight from Toronto which landed around 2 pm. Either way the policy of disinformation was only topped by rude and unfriendly hostesses. Not heating the plane must save money. Everybody sat there in their sweaters and coats. Solution next time it's another airline.

Our flight on Feb 28 from Varadero Cuba to Windsor was delayed 7 hrs There was various explanations given from Sunwing Reps but still don't know the real cause of the delay. Once we were in the air we were told that due to mechanical problems our flight would be diverted to Toronto. We were reassured that there would be another flight to fly us from Toronto to Windsor. Once we were deplaned we found out it was all a lie and that there was no plane available to fly to Windsor. After a 3 hour wait we were loaded onto Greyhound buses and were subjected to a bumpy 4 hour drive down the 401. We finally arrived in Windsor On March 1 at 4am. This was a 14 hour delay in our arrival time. Sunwing has offered no compensation. Will never fly Sunwing again!

Will never fly again with this airline. Flight going to Punta Cana was delayed 3 hours. I understand things like this happen. However the return flight was delayed a whole day and the only way we found this out was when the airport shuttle didn't show up to pick us up at the resort and we called them. They then moved us to another "resort" for the night. Then after we had to get up at midnight to meet the shuttle the flight continued to be delayed and we had to sit in the airport for hours. We did make it back home a whole day later. Don't let the cheap price fool you.