Sunwing Airlines

Calgary to Cancun flight delayed 12.5 hrs due to 'no crew available'. We were not notified of delay until we arrived at the airport at 6 am only to be turned away and told to come back for a 10pm flight which was also delayed. Were given food vouchers for the airport when we arrived again in the evening after we had just eaten dinner at home so they were useless. A minimal value non-transferable coupon for a future Sunwing vacation within the next year as "compensation" is also completely worthless. An entire day of our week's vacation was wasted.

Feb 23rd 2013 3 of us flew from Ottawa to Punta Cana. I paid premium for the bigger seats I had the bulkhead seat which when there was a queue for the toilet passengers would get in between me and the bulkhead. When I complained I was scorned by the flight crew they told me that they had a right to be there. The crew were also apparently bilingual the girl reading the pre-flight instructions could barely make it with the French part. This was also called the champagne flight the champagne cup is the size of a pill tumbler.

Flew to Mexico March 18-25 booked a direct flight from Ottawa to Cancun and of course it was changed to Ottawa Montreal and Cancun. Our friends Seats we're pre-booked and got changed. We booked the VIP Lounge what a joke free drinks and meals are (mini sandwiches). The meals on the plane were terrible. Will never travel with them again very disappointed with the service.

Terrible customer service! We were delayed coming back from Punta Cana. Not a Sunwing rep in sight at the airport. All signs showed on time even after we had been delayed a couple of hours with no explanation. Had to walk out to the tarmac not so bad to do in Punta Cana but not so nice when arriving back in Moncton in a snow storm. Make sure you're wearing proper shoes and bring a coat back with you. Luggage was damaged during the non-stop flight from Punta Cana to Moncton. The Sunwing reps are not being helpful in expediting compensation for that. Once they have your money you're on your own. Don't expect any help!

Flew to San Jose Feb 22nd paid for a direct flight but we were informed 10 days prior to our trip that we were landing in Panama. Then on the way home plane was too heavy and had to land in Cancun to refuel. They played a children's cartoon as our return movie asked for a glass of water - never got it. Never again.

From Edmonton touch down in Regina to Jamaica. Well that's what is was supposed to be. It was Edmonton to Regina sit on runway for 3 hours then 2 more hours to Toronto sit for 1 hour then 5 hours to Jamaica. No alcohol served until the final leg to Jamaica and they ran out of alcohol before making it half way through serving the plane so people at the back didn't get anything.

My wife and I purchased the "Elite" package for flying. The only thing that we received for the $100/person was the extra baggage weight. The occupants in seat 1 abc and 2 abc are very cramped yes you can stretch your legs out but the seats are "very" narrow. If in seat 1c as I was you can not stretch your legs as your feet go into the aisle leading into the stewardess station. We found the stewardess very unpleasant.

Trip to Orlando waited 2.5 hours in a line-up then waited another 2.5 hours before boarding. Because there were only 2 ticket agents on with 2 flights going out we missed clearing customs in Canada and after arriving in Orlando we waited 2 more hours to get through customs and had to wait another 1.4 hrs to get luggage. Waited 8 hours for a 3.5 hour direct flight. Return flight waited 2 hours in line up to get to ticket agent. Time change now flight is delayed 1.5 hours. Plane was sitting at the airport so why the delay? They blamed US customs. Arrived in Halifax we had to wait one hour to retrieve our bags from the plane. I am a frequent flier and thought I'd try out their direct flight - never again. I could make two stop-overs and still get to Florida quicker.

Regina to Montego Bay Jamaica return. The flights were on time in fact a few minutes early both ways the staff and crew were friendly and professional. And as for leg room well its not a huge plane so that what you deal with. The meals were good just fine. They will definitely be my choice for my next vacation!

Plane broke down while refuelling in Saskatoon on our way to Vancouver so 4 hours sitting on the runway until they decided it couldn't be fixed easily. Then 2 hours in a line up for a single Sunwing rep for 184 passengers to get a hotel voucher for the night. Was 4am by the time we were in our room and asleep! They insisted we come back by 10am - the plane wasn't fixed and ready for another 2 hours! All in all was a painful return.