Sunwing Airlines

Our original booking was for Feb 16 to the 23 with direct flights both ways from Ottawa to Freeport Bahamas. About three weeks ago we received an email that our return flight was changed to having a layover in Cuba and changing our times as well. After reading the reviews I decided that Cuba was not a lay over I was willing to make so I rescheduled our flight to Feb 1 to Feb 8 from Ottawa to Orlando Florida. The flight down was delayed two hours due to inadequate staff and the return flight was delayed two hours due to mechanical issues. The food down was terrible the food on return flight not too bad. Staff were polite.

We flew from Toronto Pearson to Varadero Cuba 27 Jan - with all the negative reviews on here I was ready for problems. Arrived at the airport at 4 am for our 6.15 flight - we had bought Elite Plus - walked right up to the counter and was checked in immediately - plane loaded on time we were the first to board as stated with the Elite Plus - even with de-icing we were in the air quickly - food is typical plane food no better no worse. Luggage was off first so it was waiting for us when we went to pick it up. Return flight was the same boarding no problem - 1/2 hr late not worth even mentioning. Crew were polite and friendly captain kept us informed. These planes are no bigger or smaller or the food any different than any other airline.

Left for Riviera Maya January 17th from Montreal. Flight was delayed because for some reason our plane hadn't arrived yet. We didn't receive any explanation for this. On our return trip our flight was delayed 3 hours and the excuse given was that our plane was there but the crew was not. The worse thing about that return trip was they put the delay on the board and then increased the delay by 5-10 minutes each time. That is infuriating because as clients we feel taken for fools (as well as cattle) why couldn't they just set a time and stick with it instead of incrementing by 5 minutes each time?

Toronto to Curacao January 26 2014 return February 2 2014. Both flights on time. Staff polite and smiley. Leather seats - I prefer fabric. Very long wait for luggage both ways. Minimal food. Special food request not granted. The worst part was waiting about 15 minutes in the tunnel connecting the plane with terminal in Toronto at -20 degrees for the people dressed for tropical vacations - in T-shirts.

Travelled to Curacao (departed T.O on Jan 26th - flight WG-720 and returned from Curacao Feb 2/14 -flight WG721). Both flights were on time service was excellent both on flight and at resort and airports! Would not hesitate to fly with them again. Every airline experiences issues with delays lost luggage etc.

Only flight was delayed leaving Winnipeg January 25 to Cancun - offered no explanations only a $15 breakfast voucher for a 5 hour delay. On the way back our flight again the only one in the airport that kept getting delayed and delayed and delayed with no explanations. Scheduled to leave Cancun at 11.35 left at 1.30. Staff were extremely rude and not approachable. Couldn't even get a glass of water because she was too busy with other things. Not an enjoyable experience with Sunwing at all. I will not recommend them.

First time trip to Cuba possibly last time trip with Sunwing by the looks of it. Drove 1.5 hr to Wpg and arrived at 3.30pm. Originally scheduled for 6pm departure we found out it would be 8.15pm. Check-in was good young lady pleasant. We were given a $10 voucher ($5 each) for the purchase of anything in the airport because of the delay. We were then made aware we would now be delayed to midnight. People now arriving later (around 10.30pm) rec'd vouchers for $60! Pays to come later I guess. The flight attendants seemed tired but tried their best to make a bad situation a bit better. We finally arrived to our resort at 0830 and so our first day there was not a great one. Our flight back was delayed only 1/2 hr and went very well. The flight attendants were very good to excellent!

My husband and I flew Sunwing flight 300 Jan 21 and flt#303 returning Jan 28th from Santa Clara Cuba. Service from check in to cabin crew was excellent. Flights were basically on time with a slight delay which we were promptly notified of via text message. They have changed their menu on-board but to be expected with the changing times. Cabin crew were professional and courteous.

We flew out of Toronto on January 22nd flying to Cancun Mexico for a wedding. We had 4 different flights across Canada going to the same place. None of these were on time. We not only sat around for an hour with delays going down to Mexico but they boarded everyone on the plane just to pull us off again and make us wait for at least another 45 minutes. We were to leave at 10.30 and did not take off until closer to 1. On the way back to Canada not only did they switch gates on us but they were once again late. The crew not bothering to show up for an extra 45 minutes and then delays after that. Also once again had to sit on the plane for around an hour. The food on the way down was stale and not edible. The screen did not pop down and the audio for the movie was too much static for anyone to bother watching it. The staff were pleasant enough but nowhere near enough to make up for the horrible service we got throughout the rest of the flight.

Departure flight was delayed by 4 hours (from Moncton) and by 1 hour (from Varadero). Crew were apologetic food was decent and so was movie.