Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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4/10

Sunwing Airlines customer review

(Canada)

Leaving Ottawa to Orlando February 1st 2014 our flight was delayed 2 hours. When returning home to Ottawa from Orlando our flight was delayed 5 hours - not acceptable. Will never fly with Sunwing again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Sunwing Airlines customer review

(Canada)

My husband and I have flown many times with Sunwing and never had a problem. This is why I feel it necessary to write a review. We flew to Fort Lauderdale on the 26 Jan and returned 12 Feb. Not more than a half hour delay there and back. In November we went to Cancun same thing all went well and no delays!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sunwing Airlines customer review

(Canada)

Flew from Winnipeg to Cabo on January 31 2014. The plane left on time it was a direct flight which took 3 hrs 55 minutes. We flew back to Winnipeg on February 6 2014 left on time 3 hr 55 minute flight. I would definitely recommend Sunwing.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Sunwing Airlines customer review

(Canada)

When we first booked this trip it was going to Orlando. Then a few months later it was changed to going to St. Petersburg. On the way there it stopped at St.Peterburg then went on to Orlando. On the way back we had to go to St.Peterburg to get home. We chose to get off and drive to Orlando. If I knew this was going to be the trip I would have canceled. Flight delayed both ways by 1.5 to 2 hours. Free sandwich was not worth the delay.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Flight to Varadero Cuba from Winnipeg on Jan 25th 2014 delayed 7 hours due to "mechanical" issues. Prior to arriving in Wpg the plane was 5 hrs late departing Cancun 5 hours late leaving Wpg to Cancun earlier in the day and several hours late the day before flying between Wpg and Varadero. If you don't make-up flying time in the first couple of trips add another plane already! The food was minimal and only edible because I was extremely hungry. Return flight from Varadero on Feb 1/2 was delayed 2.5 hrs again apparent "mechanical" issues. Received an application to mail in for a $75 "credit" towards future Sunwing travel to be used within a year not in conjunction with other "deals". Not going to happen! Unacceptable service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Just finally arrived back at 5am on a return flight from Santa Clara Cuba to Toronto. Flight was delayed 5 hours because the plane coming down to Cuba had "mechanical trouble". Unfortunately Sunwing has an ageing airplane fleet and no backup planes in case of breakdowns. We had the same experience when we flew Sunwing to Las Vegas last March. On a 3 day trip the flight was delayed a full day for "mechanical trouble". We flew back on another carrier and discarded our return Sunwing flight at the time. We tried them again to Cuba this year because our friends had already booked through them. Next time I will try to book anything with Sunwing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

I flew to St Petersburgh from Halifax and back. Both times our flight was delayed about 1.5 hrs but it didn't really matter to me. They gave us a free sandwich which was good but wasn't that big and drinks the service on the plane was good both ways. They also played a movie on the flights as well. Overall we had a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Sunwing Airlines customer review

(Canada)

Staff are very friendly food was terrible. During check-in in Cancun I noticed our line wasn't moving but there were lots of people getting checked in. As we approached I could see that there were 3 economy check-ins and one elite however all desks checked in the elite passengers before economy. On our return flight there was no entertainment. On the way to Cancun one of the toilets was out of service. There is little cushioning in the seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(United States)

Our original booking was for Feb 16 to the 23 with direct flights both ways from Ottawa to Freeport Bahamas. About three weeks ago we received an email that our return flight was changed to having a layover in Cuba and changing our times as well. After reading the reviews I decided that Cuba was not a lay over I was willing to make so I rescheduled our flight to Feb 1 to Feb 8 from Ottawa to Orlando Florida. The flight down was delayed two hours due to inadequate staff and the return flight was delayed two hours due to mechanical issues. The food down was terrible the food on return flight not too bad. Staff were polite.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Sunwing Airlines customer review

(Canada)

We flew from Toronto Pearson to Varadero Cuba 27 Jan - with all the negative reviews on here I was ready for problems. Arrived at the airport at 4 am for our 6.15 flight - we had bought Elite Plus - walked right up to the counter and was checked in immediately - plane loaded on time we were the first to board as stated with the Elite Plus - even with de-icing we were in the air quickly - food is typical plane food no better no worse. Luggage was off first so it was waiting for us when we went to pick it up. Return flight was the same boarding no problem - 1/2 hr late not worth even mentioning. Crew were polite and friendly captain kept us informed. These planes are no bigger or smaller or the food any different than any other airline.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes