Sunwing Airlines

We flew out of Toronto on January 22nd flying to Cancun Mexico for a wedding. We had 4 different flights across Canada going to the same place. None of these were on time. We not only sat around for an hour with delays going down to Mexico but they boarded everyone on the plane just to pull us off again and make us wait for at least another 45 minutes. We were to leave at 10.30 and did not take off until closer to 1. On the way back to Canada not only did they switch gates on us but they were once again late. The crew not bothering to show up for an extra 45 minutes and then delays after that. Also once again had to sit on the plane for around an hour. The food on the way down was stale and not edible. The screen did not pop down and the audio for the movie was too much static for anyone to bother watching it. The staff were pleasant enough but nowhere near enough to make up for the horrible service we got throughout the rest of the flight.

Flew out January 9th - 23rd to Cabo. Our plane was late arriving and late departing. We spent two weeks in Cabo and spoke to many Canadians flying in from Vancouver Calgary etc. There was not one person we spoke to flying with Sunwing that was on time. We will never fly Sunwing again and would never recommend this airline. The resort and town was fantastic and I would go back to Cabo again but not via Sunwing.

We were supposed to leave Regina at 7.30 am on January 9th 2013. We were told that the plane was too heavy although it was not full and that the runway was too short. We finally left at 9.30 am. When we stopped in the Dominican we were first told we could stay on board and so could our luggage. 10 minutes later they had changed their mind and we had to deplane with our luggage and go through security again. We had a 10 hour day on our way to Cayo Coco. The return trip was also late leaving Cuba. The seats are uncomfortable the food unacceptable and the service non-existent. Cayo Coco is beautiful and I would go again. Sunwing is a terrible airline and I would never recommend flying with them to anyone. It would be faster to fly to Calgary or Winnipeg and then on to your destination with a reliable airline.

Left Saskatoon Jan 16th on time. Service not good - "box pizza" not good asked for coffee announced drinks would be served but never came around. Asked later for beer or drinks but said - do you really want one we'll be there in an hour or so. On return flight Jan 23 - same food no drinks. Asked for coffee twice then got one asked for beer but the alcohol compartment was locked up and they didn't have the key. Landed in Regina waited 2 hours because one engine had oil leaking no service at all. Got the feeling that staff don't care for their job. After reading some reviews ours wasn't as bad but I don't recommend Sunwing.

Vacation with Sunwing in Dec 9 2013 to Cancun. On the way back after 2 hour delay we were finally on board. When everybody was on board we were told we will fly to Winnipeg because the crew will be working over 15 hours if we flew to Vancouver as scheduled. The delay was over 10 hours. We didn't even have enough food and water on the plane. Contacted Sunwing customer service after about a month's time was told it was because of "technical problem" so they will not be responsible.

We flew Sunwing flight 338 on January 7th out of Saskatoon. Because of a storm we landed in Varadero. We were left hostage in the airport because Sunwing abandoned us for 9hrs then taken to a hotel at 02.30hrs and told a bus would be there at 06.00hrs and we have to be on it or we were on our own. Our plane was to leave at 08.15hrs it did not leave until 11.45hrs.

We flew from Sudbury to Ottawa and then on to Santa Maria Cuba on Jan 20th. Flight was on time and service so good. We even got to Cuba 30 mins early. So no complaints for this trip.

We had the misfortune of choosing Sunwing for our trip to Santa Maria on January 7th. There were many delays. Some partially due to bad weather others due to mechanical difficulties. We were delayed a total of 25 hrs. The only compensation was a $5 voucher. All the rest of our expenses were totally out of pocket. We spent at least $40 for food and beverages while waiting. Staff was impossible to find and when they were available they were rude at best. We also chose the elite plus package they offered what a money grab that is. Nothing special at all. Would I use Sunwing Airlines again? Without question not. Pay the extra with another airline it will be well worth it.

Before I went to the airport I checked my Sunwing flight online and it was supposed to be on time. All other flights were on time but flight WG622 to Cuba on January 16. Weather that day was perfect sunny and no snow for days. Sunwing did not warn people about the delay and there was no reason for the delay! It's my fifth time to Cuba by Sunwing.

Our vacation was for Jan 13-20/2014. After booking a vacation with a direct flight to Cancun I was emailed a few days later to say we were re-routed and would be stopping in Holguin Cuba. If that wasn't bad enough the day we were leaving our flight was delayed 5 hours and with the stop over in Cuba we didn't arrive in Cancun until after midnight! The night before we were leaving to go home we found out our flight had been changed again and we were being picked up 11 am and we would be stopping in Cuba again. After over 1.5 hrs in line up to check our luggage the flight still left late and with the stop over in Cuba we didn't arrive into Winnipeg until just after midnight! The Sunwing staff gave no explanations had no empathy with all the very frustrated people and basically didn't really seem to care. I would never fly Sunwing again.