Spirit Airlines

✅ Verified Review | Kansas City to Orlando. I fly all the time for work and usually fly American. Did not want to deviate but this was last minute travel. On top of the fact it was last minute; I flew with my three boys. Normally this is a set up for disaster but it started our trip off right. Plane was clean, staff was gracious and the ride was smooth. I was very impressed and will fly with Spirit Airlines again.

✅ Verified Review | Las Vegas to San Diego. My second flight with Spirit Airlines. Staff courteous and professional. Still impressed with how quickly the boarding process occurs. As only 20% of passengers bring Roll A Boards on the aircraft the process is less than half the time of American or United which I flew on last week. Again, not certain why this company garners such negative reviews.

✅ Verified Review | Worst airline I've tried. Spirit Airlines cancelled my flight from Atlanta to Medellin 5 hours before departure. When I look for a solution at the deskfront, they told me they could give me another flight but 48 hours later. I asked for an urgent solution, and they told me te call to the call center. When I called, the only thing they told me was that they would only return the value of the one way ticket. They did not provide me with me any other solutions, and I had to pay 3 times the price for another flight, with a delay of 16 hours from the previous expected arrival. They did not returned the money that I payed for the additional baggage (USD 50 +tax).

✅ Verified Review | Flew Spirit Airlines from San Diego to Chicago. For what you save in money you pay for in comfort and convenience. Seats have no padding on them and you are sitting on basically metal seats. The aches and pains start fast into the flight. When you land you'll often be greeted with another plane at your terminal causing a big delay or crashed computer systems. We have been sitting and waiting to pull in now for almost 2hrs. This will be my final flight with this airline. To those of you who read this I would spend the extra $100 so you can fly comfortably and conveniently.

✅ Verified Review | Chicago to Orlando. I have always heard that you get what you pay for, and hadn't ever considered Spirit, but a friend flies them frequently & has not had a problem, so I decided to try it. Big mistake! I live in Wisconsin, about 1/2 hour north of Milwaukee, but Spirit flies out of Chicago, so we got a hotel room for the night before our flight (because it was leaving at 6:40 a.m.). When we arrived at our hotel, I checked to be sure our flight was on time. This was when I found out our flight was cancelled & we were bumped to a flight 4 1/2 hours later. Absolutely no notification at all! We tried to verify via their web site, then called their customer service line. They couldn't even find our original flight & insisted it didn't exist, even though we were looking right at our confirmation! After at least 10 minutes, someone else finally got on the phone & said, yes, that was originally our flight, but the time was changed a couple times, then the flight got cancelled two weeks after we booked it. There were also two changes to the flight we were changed to, for a total of 5 flight changes. They say they notified us by email, but neither myself or the friend I was traveling with ever received any of those emails (and we're both very organized people). The really sad thing is, at 2:00 a.m. that night, Spirit finally sent an email to my friend saying our flight wouldn't arrive until 3 hours later than we had been told! Our entire first day at Disney would have been blown! Again, we couldn't verify this by their web site (it was never able to upload, even though every other web site worked), so we decided to go to the airport. No one there knew anything about an arrival time change, and our flight landed on time, so the one email we did get from Spirit was wrong! In the end, we ended up spending more because of paying for a hotel in Chicago that we didn't end up needing. Totally messed up experience. We will never fly them again. They only reason I gave them 1 star is because their seats are fairly comfortable & the crew was nice.

✅ Verified Review | Detroit to Orlando with Spirit Airlines. Overall, it exceeded my extremely low expectations. I knew what I was expecting when paying for bags, seating assignment etc as I read the fine print. I don't understand how people complain about paying for food and drink on the plane even though their policy is clear about this. Although I do think their charge for carry-on is outrageous ($35 for first one). As for the flight itself, we departed on time and arrived early. Gate agents seemed annoyed in general but I didn't have to interact with them. Flight attendants were really nice and had a good sense of humor. My only complaint was that during the second half of the flight, they tried to sell people their Spirit credit card and spent about 10-15 minutes talking about it over the intercom. Got really annoying and seemed tacky overall. Seats were comfortable for the first half but the inability to recline really bothered me. Overall, I was satisfied considering what I paid and what I expected and will fly with them again.

✅ Verified Review | Fort Lauderdale to Los Angeles via Chicago / Denver. My experience has been surreal so far and the flight isn't even until tomorrow. I saw an email saying that you are charged even for carry on bags but could be charged a little less if you checked in online, which already steamed me because I only chose this very inconvenient flight to save money in the first place. In order to check in online you have to make an account with spirit's website first (I used a 3rd party to initially purchase tickets). But every time I would enter my info to register an account, it would tell me I had to be a passenger to register and I wasn't a passenger. Spent the next 2 hours simply trying to reach a human on the phone when trying to call any number I could find online. Finally found the secret path to reach an operator on one of those 'find a human' websites (call main number and press 4 at the first set of automated prompts, then 1 for the next set, then 5 then 7 then 3) Apparently, the name they had was spelled so messed up it's why I wasn't being recognized, yet my info in the confirmation email I received from the 3rd party I bought the ticket from was completely correct. The operator corrected my name and told me to try again but it still kept saying I was not a passenger every time I got to the last step of the registration process. This is where I really thought I was going to go crazy. Every time I explained to her that I was unable to make an account since I wasn't being recognized as a passenger, she would put me on hold for a few minutes then come back and say in a different way that in order for me to check in, I'd simply have to make an account first, it was as though she was a living version of the automated system. I would follow a new set of her instructions just to realize she was walking me through the process I had just attempted 500 times, too stuck in her 'what to say next' manual to understand that my very problem was the registration step itself. After 45 minutes of this, me almost in tears with frustration, she said that I could just check in for free at the airport and handle my carry on bag charge over the phone with her but there would be an additional $50 over the phone charge. She finally put me through to a supervisor who did charged me the regular online price of a carry on and could not provide me with a digital receipt or confirmation on this for the airport tomorrow. 3 hours this took.

❎ Unverified | Orlando to Philadelphia. As a new customer with Spirit, it was apparent to me that the airline does not have the capacity to efficiently handle when things go wrong. Normally, it's not a big deal when flights are cancelled or diverted because most other airlines have large fleets, multiple flights going out on the same day, partnerships with other airlines, etc. However, with Spirit that is not the case. When my flight to Ft. Lauderdale was diverted to Tampa, myself and many others were left stranded. We also sat on the plane for 2 hours before we were able to de-plane. Most other airlines allow the customer to reschedule flights online in the event of a cancellation; however, we were all forced to reschedule with an agent at a desk. This was an extremely inefficient process, as about 300 people from multiple diverted flights waited in line for hours to re-book their flights.This seemed unnecessary and it just added insult to injury. When it was finally my turn to speak with an agent, I was told that my only realistic option was to get a flight at a different airport the following morning. This wouldn't have been too much of an issue except I was offered no compensation for the cost of a rental car or hotel room, which is an estimated $150-200 additional expense incurred due to an incident that was no fault of my own. Given the additional expense, this eliminates any cost savings in choosing to fly with Spirit. In other words, it defeats the purpose of choosing Spirit over other airlines, who are well equipped for handling these types of scenarios. I was offered a $50 voucher from Spirit towards a future flight as compensation for the time and money wasted. I find this insulting, as it doesn't even cover the cost of transportation to the other airport. It also assumes that I will do business with Spirit again, which I have no intention of doing in the future. When I was about to board my flight home the following morning, we were told that boarding was delayed because the flight attendant was late. About an hour later, we were able to board. At that point the message was clear to me that flying with Spirit leaves much to be desired. It is simply not worth it.

✅ Verified Review | Cleveland to Los Angeles. Flight NK185 Flight was supposed to board at 4pm on 27 February. After waiting 2.5 hours for flight delay, we called to get a refund. A call that took 25 minutes and ended in - no we cannot give a refund until the flight is cancelled. During which time the flight staff communicated they had "no idea what the problem was." None of the digital displays were showing any updates for change in departed time. Our flight said it was on time after 4 hours of being delayed. 2 hours later after walking around and not being updated by the displays we get back to the gate to find out we had to exit and go back to ticketing to get a refund. No announcement had been made to the rest of the airport, even though announcements for individuals leaving a belt behind at Security had announcements. Then we waited for 3 hours in line with the rest of the flight to find out what to do because we were all stranded. Then a customer service rep for Spirit handed out cards that said to visit www.spirit.com/rebook, in order to skip the line, but that web address does not even exist. Then we finally reach customer service and they said they can't give a partial refund - my fiancé needed to get back and already booked a flight with Delta. I was hoping to save some money from the whopping 200 hundred plus upcharge for needing to book last minute, and rebook through Spirit. Unfortunately I had regrettable customer service from the attendants, who rolled their eyes and gave intense attitude. They said they couldn't refund one ticket and not another and get a hotel voucher. Never flying with them again. Most abhorrent excuse of a company.

✅ Verified Review | Houston to Las Vegas. We were leery about flying Spirit because of some past experiences. When we looked for airline tickets to Vegas they were the only direct flight and the best priced. Since we were not on a tight schedule, we decided to fly them again. I must say we were pleasantly surprised with this flight. Both ways were spot on for time. I felt everything was well organized unlike some past experiences. I am hopeful that the issues we had originally were just "growing" issues. We are looking for airfare to Cabo San Lucas so I will be hunting reviews to see how well they are doing there.