Spirit Airlines

✅ Verified Review | Las Vegas to Denver with Spirit Airlines. Pleasantly surprised. Clean and comfortable cabin along with professional attendants. Flights on time. Not certain why so many negative reviews. Spirit did a great job. Boarding is quick and the carry-on bags were not a nightmare unlike my last flight on United where everyone had an oversized Roll-a-Board, without the space to accommodate them all.

✅ Verified Review | Minneapolis to Phoenix. The rudest customer service ever experienced. Spirit Airlines double charged me for my ticket, and when I called and made my way through the maze of numbers to finally speak with someone, she was so rude. I do expect to get the duplicate charge refunded (fingers crossed) but there was no apology, explanation, anything. She basically took care of the refund and hung up on me.

❎ Unverified | Boston to Fort Lauderdale. So after booking my flight people started telling me that I was crazy to fly Spirit Airlines. For several weeks I worried and to my amazement when it came time to fly I was pleasantly surprised. None of the complaints that I read about happened to us and it was one of the best experiences we had. The flight was great, our seats were comfortable, the pilot was making jokes over the speaker and the attendants were awesome.

✅ Verified Review | Los Angeles to Portland. If I could give a negative review I would. Flight cancelled, claim we can't go from to Portland til two days from now, can't put us on another airline, reading from script. Horrible, inhuman service. Do not ever use them. Cut me off, refused to take a callback number.

✅ Verified Review | Fort Lauderdale to Kansas City via Orlando. I don't have a problem with the flight being delayed, I know it happens. My problem is with the rude staff of this company. There was no announcement made (over the PA system) about the 2 hour delay, I received an email at 7:45 a.m. (20 minutes after scheduled boarding) about the delay. I went to the scheduled gate (H8) desk to inquire about the notification of the delay, and an employee, very rudely, informed me that the announcement was made at gate H5! After conferring with other passengers, I confirmed that this was indeed a flat out lie, everyone found out by the late email! 10 minutes later while sitting about 20-25 feet away in the Kafe' Kalik I kind of hear the same employee yell something about the delay and the new departure gate H7! Completely unacceptable!! The tickets are cheap but definitely not worth the hassle of dealing with rude inconsiderate employees who are supposed to help make an inconvenient situation more manageable! Thank you, but no thank you.

✅ Verified Review | Fort Lauderdale to Cancun. By the time I paid all the extra fees for "frills" like bringing a small carry on in addition to my purse for an international flight, the price was the same as other airlines if not higher. The pricing is not at all competitive, it just appears to be until you show up and discover it's a trap to get you to book what you think is a cheap flight. I see what their trying to do, but I really think they need to drop the carry on fee (at least!) if their going to survive. All in all I will not fly with this airline again nor would I recommend to a friend. It all just feels a bit slimy to me.

✅ Verified Review | I was on the flight from San Diego to Houston on 19 December 2016. The flight overbooked so Spirit asked for 10 passengers to give up their seat with another airline to Houston. All 10 volunteered passengers received a free round trip voucher to fly anywhere with Spirit. Anyway, I used this voucher to book for a flight from San Diego to Houston on online and it turned out that this voucher is worth only $49.06. I called Spirit and they told me that I cannot use this voucher for online booking. The voucher can only be used for booking over the phone so I told them the departure and return dates I want for the trip to Houston. After a minute of checking, the Spirit representative told me that the return date (Monday) is not available for booking over the phone with the voucher (it's available only for online booking). However, there are return dates on Wednesday and Thursday. I chose to return on Wednesday and it turned out that I still have to pay for the amount which they called booking fees same as the cost of booking the flight on online to return on Monday. In short, their free 1 round trip voucher is useless.

✅ Verified Review | This is the worst experience I've had with an airline. My mother and I were flying from Atlanta due to the flight being non-stop from there. Major traffic jam. We were 2 minutes late for our flight. It was friday. We learned that the next flight from Atlanta to Tampa was sunday from a very rude employee, who was obviously desensitized. There was a man there that was giving the employees hell about missing the flight. After dealing with rudeness and inconsideration, my mother and I walked away to go home. As we were walking away, they recalled the last call for the flight (we assumed that they wanted to appease the man giving them a hard time). We turned around and ran to make the gate. They closed the door the minute we got there and told us they were not opening it again. I called the airline, spoke to a guy with a deep accent that I hardly understood. He told me that this was nothing in their control and that they will not giving me any refund or voucher of any kind. Paid for my flight about three weeks in advance, completed online check-in and paid $160 in advance to check in bags. I got nothing. I will never take Spirit again.

❎ Unverified | Myrtle Beach to Niagara Falls. The worst service by any company I have ever dealt with. They cancelled my flight due to weather, which was non existent. I checked with both airports and weather stations and Doppler. They wanted to rebook my children and I for a flight 7 days later then our original itinerary. When I asked to fly from a closer airport they wanted to charge me more for my return flight. Their solution was to fly all night, change planes 4 times for an extra $1500! That was my first hour plus on the phone with them. I did my own research, and found Latrobe to be my nearest airport at 4.5 hours away and a return flight to Myrtle Beach 4 days later. My next hour plus no the phone with them was to argue the additional fee they wanted to charge to rebook me. Finally they extended a one time courtesy to change with no additional costs. However I still had to rent a car and pay all expenses involved with the trip with no reimbursement. My children missed extra days of school and events. This company doesn't value their clientele's time at all. You are just a dollar amount to them. The plane is dirty, seats uncomfortable, they nickel and dime you. Everything is extra including your seats. Would never recommend this airline to anyone!

✅ Verified Review | Chicago to Phoenix. No problems at all and both departure and arrival flight actually arrived early. Easy and quick online check in. Friendly service. We did pay extra to make sure we sat together and paid to check 1 bag, and paid extra for more leg room but still saved $400 flying with Spirit Air. I would much rather have the choice to pay for luggage or to buy a water for a small price than pay for an expensive flight and have so called "free" checked luggage or beverages. One flight did not have reclining seats and one flight did. All in all, very pleased.