Spirit Airlines

✅ Verified Review | My Spirit Airlines flight from St Thomas to Fort Lauderdale was delayed 3 times up to 2 hours, nearly missing my next flight from Fort Lauderdale to Detroit. When we finally landed they held us in the plane for an extra 30 minutes as apparently there was no open gate. Not only was I going to miss my connecting flight but the gate we were waiting on was my flight so I ended up watching my next flight take off. I'm now spending the night at the airport as that was the last flight to Detroit and construction is preventing me from sleeping. I'm surprised there's no complementary water or snacks for passengers. Carry on along with printing boarding passes costs a pretty penny. Never flying Spirit again.

✅ Verified Review | San Juan to Orlando via Atlanta. The flight from San Juan to Orlando was delayed 3 times to then been cancelled without explanation. Only 1 agent working at the gate to resolved the issue for almost 100 passengers. I was able to contact customer service via phone and book on flight connecting in Ft Lauderdale. Phone agent assured me my bag was redirected to new flight, gate agent reassured me my bag was redirected to new flight. I landed in Atlanta at 1am and no bag. I was told it was confirmed my bag will land in Atlanta today. I arrived to the airport, I have waited for an hour and baggage claim agent still don't know where my bag is: Puerto Rico, Orlando or Ft Lauderdale. The baggage claim agent has little customer service skills and won't answer with a direct answer any direct questions I have made. Would never fly Spirit again.

✅ Verified Review | Never going to attempt to fly Spirit again. Got an email on my way to the airport saying my flight from Orlando to New Orleans was canceled. After calling the airline, their solution to my problem was flying me the next day to Houston, with no connections to New Orleans or a voucher which didn't include the money I had spent on a checked bag. I ended up having to buy a last minute ticket with Southwest so I could at least fly into the same city I needed to.

✅ Verified Review | Chicago to Los Angeles. I had to cancel my flights and emailed Spirit and explained our situation - again and again. The only response I ever received - twice - was an automatic link to provide feedback on how well their Customer Services Department had performed when responding to my query! To think that I bought a ticket with an airline whose customer services are so inexistent. Having failed by email, I tried to call, but the given numbers won’t work from France. The final frustration came when cancelling the flight. I already knew they were planning to rip me off out of all but $70 from my initial $350 bill. Imagine how I felt when I discovered that the $70 refund has 'so generously' been given as a credit note. The USA is famous for providing good customer services but Spirit Airlines seems to be the exception that proves the rule. In the end, via the Internet, I found a US +801 number that worked and spoke to someone, and I asked him for someone's personal Spirit email address as no other email worked. I politely insisted, explaining that calling from France was too expensive to explain all I needed to by phone. After a short pause, I was placed on hold and left there. So, after 2 minutes, I hung up.

✅ Verified Review | My first and last time with Spirit Airlines flying from Dallas Fort Worth to Phoenix. Booked a last minute flight because the price seemed right. After all the shenanigans I was better off paying the extra $100 to fly American, United or even Southwest! $38 each way for a carry on bag or $47 for a checked bag, $10 to print a boarding pass at the airport, $12-$25 to choose a seat, $6 for priority boarding. I received emails at least 12 hours prior to my flights stating they were already delayed! 1.5 hours on my outbound trip and I'm up to 2.5 hours so far on the return. The flight itself was uneventful and the staff was fairly pleasant. Oh, not even so much as complimentary water in flight. You will pay for any and all refreshments. Luckily I only had a 2 hour non stop flight but I will probably not be choosing this airline again. I will gladly play a little extra for piece of mind!

✅ Verified Review | I will never fly with Spirit Airlines again. My fiancé and I were on the way to the airport for our New York to Ft Lauderdale flight and received an email stating the flight will be delayed. Last minute updates have horrible domino effects on destination reservations. Needless to say their luggage limit is only 40lbs for check in luggage. Spirit is like Five Guys, you pay for everything separate, even after paying your air fare, an option comes up to pay for seating, if you desire a specific seat on the flight. There are so many additional fees, its ridiculous. Then on our way back home, of course we get that infamous update email from Spirit telling us our flight will 45mins delayed. Once again all arrangements made for pickup have to be revised. So inconvenient. I've heard stories about Spirit Airlines never leaving on time and I am here to confirm. So if you don't mind getting to your destination when they feel like getting you there, then all means book your flight.

✅ Verified Review | Don't ever ever fly Spirit Airlines. They could care less about their passengers. Delayed flight from Minneapolis to Las Vegas 11 times. Cancelled the flight. Reinstated the flight. I was stuck in the middle of the night and they didn't even offer to help in any way. While I was delayed, two other Spirit flights were also delayed for a very long time. Service desk was very rude and could care less. Never again will I waste my time with this airline.

✅ Verified Review | If you are planning on flying in the future do not book with Spirit. They cancelled our flight from Orlando FL to Atlantic City NJ, claiming it was "weather related." Meanwhile every other airline was deporting and arriving, including Spirit who was arriving. An hour later Spirit sent out a flight to Atlanta, and claimed they couldn't send our flight out still because it was still "weather related." After requesting to speak with the manager, the airline called the cops instead. One hour later, we finally talked to the manager where they refused to give us a hotel to stay in, a rental car, or a refund. Not to mention the next available flight for Spirit is Thursday (two days later)! So they expect us to pay for a hotel for the next 2 nights, and a rental car. In order to get home tomorrow we had to get a flight with United at 6am to Newark, where I'll have to catch a ride and get dropped off at Atlantic City to pick up my car. Oh, and I'm sleeping in the airport.

✅ Verified Review | Nothing to see here folks, just another vacation damaged - and nearly doubled in cost - by Spirit. Bought tickets as part of a vacation package in the Dominican Republic. The airline cancelled the flight on the morning of our departure. When we called them to try to get another flight, they offered one leaving two days later. No, you didn't misread that last sentence: two days later. The resort days had already been purchased of course, and days off work had already been scheduled--half the vacation was effectively cancelled. The usual offer of a $50 voucher to apologize. They have promised to refund the flight, but even if it goes through, it will not even begin to offset the cost of the last-minute one-way flights we had to buy from another airline. All in all, the cancellation added $1000 to the real cost of the trip - nearly the same as what we paid for the vacation package in the first place. In future, we will not use this airline. You shouldn't either - not if you want to enjoy your vacation without discovering, on day one of the trip, that it's almost twice as expensive as you thought.

✅ Verified Review | Houston to Atlanta. Received an email 9 hours before the flight was scheduled to take off that the flight was cancelled. No crew available! Next available flight was the next day. What irritates me was the wording "if this interrupts your traveling plans please call this number." How does this not interrupt travel plans for anyone?