Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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9/10

"my experience was excellent"

(United States)

Verified Review | Minneapolis to Dallas. Despite many terrible reviews, my experience was excellent. We booked one-way tickets more than a week in advance. We brought a small backpack each as our personal bag. It cost 2 adults less than $120 in total to fly from Minneapolis, non-stop, to Dallas. 2 hours and 28 minutes. We left late but arrived on time. Yes, they charge you for water, a "reserved" seat, carry-ons (rather pricey if you don't pay in advance), and other things people apparently think they are entitled to. How does one truly think these "entitlements" are paid for? These guys are in a for-profit business, just like Delta. Except Delta and the others just bury your entitlements in your (far more costly) ticket price. We got home in under 2.5 hours for less than the price of enough gasoline to drive that same thousand miles. I'm with Spirit every chance I get!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Dallas
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I feel I was cheated"

(United States)

Verified Review | Ft Lauderdale to Dallas Fort Worth. My wife bought our tickets online and there were no problems with the flight we had from Dallas Ft Worth to Ft Lauderdale. When we printed the boarding passes for our return flight we noticed that it had no checked bags on the boarding pass, so we called Spirit Airlines to find out what was going on. After waiting on hold for 1/2 hour we talked to someone who had difficulty speaking the English language and they checked on our ticket, and even got a supervisor involved. They assured us that our checked bags were paid for and that there would be no problem at the airport. I asked how the airport would know and I was told that my account would be annotated to explain it and the airport personnel would see that the bags were paid for. I asked if the boarding pass could be updated and was told no - but the staff at the airport would be no problem. I asked if there was anything else that I needed to do and was told there wasn't. Our flight was at 7am so we arrived at the airport at 5am and got in line to check our bags. 45 min later, when it was our turn in front of the Spirit bags counter we were told that no, you have no checked bags paid for so you will have to pay full premium price of $200 for 4 bags. We were given the option of trying to get on the internet and check bags that way (but oh, there is only 20 minutes left and you haven't gone through security yet). So, I paid the $200 ransom just to get us back home. I was told by the Spirit bags person there I could call Spirit and dispute the charges after my return home. I just got off the phone with them. They said they could not offer any compensation but would listen to the phone recording of my call the day before and if I were interested in what they found I could call them back "in a day or two" to see what they thought. I feel I was cheated and that this is the way this airline bilks money from their customers and I will never use this airline again, and heartily recommend that others do not either.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Dallas Fort Worth
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left my 18 year son stranded in Boston"

(United States)

Verified Review | I can't even begin about the apathy displayed by Spirit Airlines staff. They left my 18 year son stranded in Boston even though he was standing in line to check his bag and refused to take into consideration the length of time it took him to navigate through customs. They checked the bag of the person in front of him in line, announced baggage check was closed, and walked away from the counter. They refused to talk with either him or the other people in line behind my son to offer assistance or explanation. We live in Michigan and to have my son stranded without any help from either the Boston-Logan airport or Spirit Airlines themselves is completely unacceptable. They marked my son as a no-show to the flight and told me I would have to book and pay for another reservation. I encourage everyone to not ever use this airline, next time I fly, I will pay the extra money to ensure a more positive customer service experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Detroit
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I have no complaints at all"

(United States)

Verified Review | I'm really surprised with all the bad reviews, I had a really good experience with Spirit Airlines flying from Chicago to Dallas, flights were on time and checking my bags was fast and easy. All personnel were friendly and they definitely make your flight smoother. Airplane was almost new, nice and clean, a lot of people complain about seats being small and not able to recline but hey you're not going to get first class if you're paying the cheapest price. I have no complaints at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Dallas
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they are short sighted and selfish"

(United States)

Verified Review | Spirit Airlines canceled the flight from Los Angeles to Portland because not enough passengers bought the tickets. They couldn't reroute me because they don't have enough flights. So, I had to buy new round trip tickets for the next day from another airline at the last minute. The cost was much more expensive. They don't compensate the difference. I wasted my money for the round trip taxi fare from home to LAX and had to rebook the hotel at the destination. They refuse to compensate all the extra costs and the fare difference. A few years ago, one of major airlines cancelled my flight, rerouted me for next day flight but they provided one night hotel and food voucher. Avoid this tiny airline, they are short sighted and selfish. I wasted a few hundred $ and several hours of my time at the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Portland
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The actual flight was terrible"

(United States)

Verified Review | This was the first and last time I will use Spirit Airlines flying from Los Angeles to Portland. Here were the problems with my flight experience: 1) Pre-payment for luggage was not an option for me at the lower price because I purchased my ticket through Expedia. A fact that was not shared with me until it was too late. 2) Simple luggage pricing on the website requires signing up for a 'membership' and sharing personal information. Ridiculous. 3) Pulling up an e-boarding pass on an Android doesn't work. It was a major hassle getting an actual ticket to use at the airport since we didn't want to pay the $10 printing fee the airline states they charge. 4) The actual flight was terrible. 5) The plane had no air conditioning the last part of the flight. 6) The last 20 minutes of the flight was a solid sales pitch for the airline's credit card: One flight attendant on the P.A. system talking while others roamed the aisle pushing applications in our faces. 7) There was no savings compared to Alaska or Delta by the time all the fees were applied.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Portland
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would never recommend this airline"

(United States)

Verified Review | It's definitely last time I am flying with Spirit Airline. Delays again for my flight from Detroit to New Orleans. My last 2 flights with them few years ago were the same. I said I'll give them another chance. It's my birthday and I'm trapped in the airport for a connection flight to my destination. Need better management and learn how to manage time. I would never recommend this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to New Orleans
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"blatantly refused to do anything"

(Canada)

Verified Review | Where to begin? After checking in to a hotel for the night close to the airport because our Spirit Airlines flight from Detroit to Oakland via Houston was scheduled to leave at 7am. I got an email from Spirit letting me know that the flight was cancelled, 15 minutes later I got another email telling me that I had been booked on a flight leaving more than 12 hours later. When I called customer service, I was told that nothing could be done. They told me that the flight was cancelled because of weather, when they saw themselves caught, they admitted that the flight was cancelled because they did not have a crew. However, the worst part of the situation is that they blatantly refused to do anything for the customer knowing this was their mistake and not mine, trying to just lie openly, accepting it was their fault on record and still not doing anything. The "Best" deal that they could do for me was a 100$ credit, not even the hotel I used to stay the night to get to the hotel was worth that. So in conclusion, the airline accepts it is their problem, on record, they recognized I'm the affected one and still the one that ends up in the wrong side of this deal is me. I do agree that they are a "cheap" airline, but I did pay 530$ from DTW to OAK with them compared with Delta with the same itinerary for 548$. Should be ashamed on how you treat the customers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDetroit to Oakland via Houston
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they offered no compensation"

(United States)

Verified Review | Flew from New Orleans to Los Angeles. Terrible. I flew alone with my 16 month old, two backpacks and a suitcase. Not one flight attenandant offered help (with getting the luggage through the cramped aisle or storing it overhead). Very unfriendly staff (at the ticket counter and the flight crew). Our return flight was cancelled and they offered no compensation. They told us (at this point it was my husband, son and myself) they could put us on the next flight out which was in two days! We were supposed to fly out on Thursday and the next flight they could get us on was Saturday. All they offered was to refund our money and it would post to our account within 5 to 7 business days. Therefore, we had to pay for a hotel room for the night and new tickets with another airline (which we should have done in the first place). I will never use Spirit Airlines again. I will spend the extra money to fly on a reputable airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Orleans to Los Angeles
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Spirit Airlines"

(United States)

Verified Review | Orlando to Boston. I was going for my first domestic trip and since Spirit had cheaper fare, I was lured to buy the tickets. On the day of flight, suddenly before 3hrs, I got mail from Spirit Airlines that flight has been delayed by 3 hrs. Since I was staying far from Orlando Airport, I had already left for the airport. I had no option to reach airport. After half an hour, I got another mail that your flight has been cancelled. They just gave me option to re-book the flight in 7 days. I had to reach Boston that day any how. So I agreed to take flight to Cleveland even tough I had long layover of 4 hours. But the next connecting flight was also delayed. Scheduled departure was 6pm but it came at 10pm. The Spirit Airlines people didn't have courtesy to even talk and the customer care executives told that they cannot do anything. This was not at all professional. There were many people from Orlando who had direct flight but were diverted to Cleveland. There were children, old people waiting for flight and were very hungry. All the restaurants were closed and Spirit Airlines didn't even provide any compensation, this was pathetic service from Spirit Airlines. I would never fly with Spirit Airlines and not even recommend anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no