Spirit Airlines

✅ Verified Review | Flew Baltimore to Costa Rica via Fort Lauderdale. The worst airline experience I have ever had. Our flight was for around 7.30am. They first delayed it until 8.30, then delayed it until 9.30, and then at 9.30 cancelled it for no reason. There was an entire line of people at the gate waiting to board confused as to why it was cancelled. I heard Spirit employees showing attitude to people who were rightfully annoyed about their cancelled flight. After waiting in line at the gate from 9.30am-11.30am, we finally got to the podium and they put us on an American Airlines flight with a 12 hour layover in a city we didn't want to go to! Spirit ruined an entire day of our 5 day vacation, didn't reimburse our hotel room for the night, and I even had to call to get them to refund our bag fees for the flight we didn't even take! On our return flight home, we stood in the check-in line for 2 hours. I watched as the Southwest line next to us just breezed through the check in process and cleared everyone out quickly. We finally checked in and boarded the plane on time (a miracle!). But, we knew it was too good to be true and Spirit was going to mess something up. We ended up sitting on the runway for over an hour because "the computers were slow and they were manually inputting data". These people can't get anything right! Also note that the seats on the plane do not recline, water is not free on board, and after bag fees and seat fees Spirit is not even cheaper than Southwest. Do yourself a favor and pay extra money to avoid this airline. The funny thing is Spirit did give me a $50 voucher as an apology, but is worth absolutely nothing to me. I will never fly Spirit again.

✅ Verified Review | Flew from Fort Lauderdale to Boston. Absolutely the worst airline I have ever flown from all the fees to every flight being delayed. I usually fly Southwest and thought I would give Spirit Airlines a try, I will never fly this airline again. They charge you for everything, even coffee, snacks, drinks and your seat. Their bag fees are ridiculous, staff are rude and have no idea what they are doing I wouldn't recommend this airline to anyone.

✅ Verified Review | I should have gone over the reviews before booking with Spirit Airlines. I got all emails about checking in online, pay for your baggage online it's cheaper, print your boarding passes it's faster. Did all of that and at 6am this morning I get an email that the flight was cancelled. I called and found out they didn't have enough crew. How they don't have enough crew to work their planes that they knew was leaving? I'll never book with them again.

✅ Verified Review | Baltimore to Las Vegas. I needed a quick get away and found a return trip ticket on Spirit Airlines online. The advertised price was for $299, but with all the add-ons which included "paper boarding card" charge, I paid $398.19. Got to the airport and the attendant guaranteed that I could get my return boarding card in Vegas on my return. I was charged for my little carry-on, seat on the plane (even though I didn't request special seating), checking in at the airport. Got on the plane, seats were crammed like sardines. Fast forward to my return, on the day I was meant to return, I realised I didn't get an airline notification like I would from my preferred airline, so I called Spirit to figure out what was going on. To my surprise, i was told that my ticket was a one way ticket, and if i wanted to make it back to MD, i had to buy a one way ticket for almost $400. I contested this over the phone and was advised to speak with a manager at the airport, as I couldn't speak with a manager over the phone. Got to the airport 7 hours before the take off time (because I was desperate to catch the redeye flight out as I had to be at work in the morning), the manager told me that if I was to be in MD, I had to buy a one way ticket. I pulled up a similar advertised return flight for $259, and showed the manager that this was not fair to advertise a price and swap terms after purchase, she disregarded my position. With no choice, I grudgingly paid for a one way leg home, but I will never forget this experience.

✅ Verified Review | Tampa to Detroit. Kept delaying flight with several excuses : Odor on plane, maintenance issue, ac issue - they boarded passengers just to make them get off the plane 5 minutes later. Then they announced the crew had now "timed out" and was going home! Then they announced they may have another crew from incoming flight to take over. Then the announcement that one of the flight attendants from that crew was sick and they cannot fly with incomplete crew. Finally at midnight (when it was too late to get re-booked with another airline) the flight gets cancelled, But we can fly out the next day, from another airport that is only 1 hrs and 45 min away! Unprofessional, dishonest and will never fly Spirit again. I flew with them many times before and was used to rude treatment and being squeezed together like sardines but this broke the camels back.

✅ Verified Review | Spirit is the worst airline ever. I'm currently at the gate for my flight from Fort Lauderdale to Montego Bay and obviously delayed. There are 6 air line personnel, four attendants and two captains on there phones in front of the kiosk giving out zero information regarding the flight. I ask what the status is and literally all of them rolled there eyes towards me. This is horrible customer service.

✅ Verified Review | Flew Spirit Airlines from Los Angeles to Chicago. Worst airline ever, asked for water and was told I would have to pay and instead offered me some free ice. Seats are extremely uncomfortable, staff are horrible. Pricing is very expensive, yeah you save 100 bucks on the flight but you spend that same 100 bucks on carry on bags therefore you loose flying Spirit! Don't fly this airline, it is horrible!

✅ Verified Review | Flew Spirit Airlines from Las Vegas to San Diego. Flight delayed 4 hours. Flight cancelled. Mechanical issue. I get it. But no one to respond to customers with questions. I am getting the run around about a refund. $60 for a carry on duffle bag? Give me a break. Pay for seats again after I bought seats? Ridiculous. Pay extra to board a little earlier? First and last time I will book with Spirit if I don't get some type of customer service! I understand issues happen, but a little information and some help would have been appreciated. Then being told someone will contact me in 72 hours about a refund!? They sure took my money right away!

✅ Verified Review | My Spirit Airlines flight from St Thomas to Fort Lauderdale was delayed 3 times up to 2 hours, nearly missing my next flight from Fort Lauderdale to Detroit. When we finally landed they held us in the plane for an extra 30 minutes as apparently there was no open gate. Not only was I going to miss my connecting flight but the gate we were waiting on was my flight so I ended up watching my next flight take off. I'm now spending the night at the airport as that was the last flight to Detroit and construction is preventing me from sleeping. I'm surprised there's no complementary water or snacks for passengers. Carry on along with printing boarding passes costs a pretty penny. Never flying Spirit again.

✅ Verified Review | San Juan to Orlando via Atlanta. The flight from San Juan to Orlando was delayed 3 times to then been cancelled without explanation. Only 1 agent working at the gate to resolved the issue for almost 100 passengers. I was able to contact customer service via phone and book on flight connecting in Ft Lauderdale. Phone agent assured me my bag was redirected to new flight, gate agent reassured me my bag was redirected to new flight. I landed in Atlanta at 1am and no bag. I was told it was confirmed my bag will land in Atlanta today. I arrived to the airport, I have waited for an hour and baggage claim agent still don't know where my bag is: Puerto Rico, Orlando or Ft Lauderdale. The baggage claim agent has little customer service skills and won't answer with a direct answer any direct questions I have made. Would never fly Spirit again.