Spirit Airlines

❎ Not Verified | Dallas to Minneapolis. My $90.00 went to $150.00 for added baggage (1 check on) and seats (I'm sure the seat should be included in my ticket price). The price was irritating but the worst was the flight attendant who was the most rude, horrible person I have met in my life. He was blocking the Isle during boarding then getting upset when people did not move out of his way. He was then in people's faces doing the "be quiet gesture". While waiting with my 3 year old daughter to use the restroom he yelled at us to wait in our seat (the seat belt light was off and my daughter could no longer hold it and ever ytime we would get up, someone would beat us to the restroom) after 2 times of missing the restroom we waited by the door. After using the restroom, my daughter and I are trying to return to our seats and he is blocking the way (he has a beverage cart, that we could get around but he would not move himself over to let us by) he then yells at me again because there was a flight attendant behind us, I told him " I am not sure where you would like us to go because you are blocking the way trying to fold papers into birds ignoring the fact that we need to pass you by" he still would not move over so I helped my daughter pass as far as I could with my arms to be sure she didn't fall and then I had to force my way past him (still would not move over) to return to my seat. He was rude and self centered to not only me and my child but to everyone else on that plane.

✅ Trip Verified | Flew Dallas-Fort Worth to Detroit Metro. The gate agent sold me a ticket for my daughter and at no time of pre purchasing the ticket before my daughter’s trip was I informed that I needed to pay an unaccompanied minor fee. I was not told until at the time of check in. My issue with this is I should have been told at the time of purchase vs at the time of check in. And at that point the only that I was continuously told was "I am sorry" by the ticket counter agent, supervisor at the ticket counter, and the Spirit customer service. Totally unacceptable! There should have been something offered for the inconvenience such as a voucher for free drinks or snacks. Nothing was done but a sorry apology.

❎ Not Verified | The customer service is awful. My husband I gave up our seats because they over booked their flight, and they told us that we could get two free tickets each to anywhere Spirit Airlines flies and any time - as long as it’s booked in the next year! So the vouchers they gave us had to be booked within 60 days of our last trip and so we attempted to book tickets, but what they don’t tell you you is that they have specific times the voucher passenger can use them, the second thing was they don’t have flight time available in July or August. So the wonderful vouchers they say they are giving you is a bunch of nonsense - unless you can accommodate to their specific time of the month. So thank you for nothing Spirit Airlines ... glad we could help you out when you overbooked flights. We now get nothing! We will never use this awful airline again.

✅ Trip Verified | Houston to Las Vegas. After staff asking for volunteers to give up their seat for a credit, room credit, etc. I went up to the front to offer my daughters seat because she was not traveling with me today. Instead of being offered a credit I was told if I was cancelling her seat I would need to pay a cancellation fee! Supervisor on duty was opposite of helpful.

❎ Not Verified | I fly on regular basis and today I am flying Spirit Airlines from Boston to Fort Lauderdale and to my surprise I was charged $55 for carry on bag. Because this is Spirit Airlines standards my option was $55 for carry-on or $50 for check in so I chose carry on $55.00. I have never heard of such a thing and today will be my last flight with Spirit because this is not industry standards. Every other airline you are allowed one carry one. I bought my ticket online and this was never listed up front on the website (expedia) telling the buyers of this $55 rip off. I'm not upset about the $55 dollars, small change for me, it is the hidden rip-off.

✅ Trip Verified | Spirit has the worst service ever. After arriving to the gate (by the way, for some reason Spirit’s gate is always the last one in any given terminal), we had to wait for over 2 hours watching the desk attendant delay the flight departing time over and over again before they finally cancelled the flight. When we asked they gave us no specific reason other than "we don’t know" and asked passengers to exit the terminal and to go back to the check-in counter for more information. Once there, they didn’t know either and they said the only options available were to either return our money (which takes several days to "clear") or to put us on the next day flight (same time) with no guarantees at all (we asked) the flight will depart. They did not offer and when we asked they said Spirit will not pay for any kind of accommodations. I am highly disappointed and will urge anyone not to flight with this airline. Even if you have to pay more is not worth the risk of having to stay overnight (Sunday to Monday) at LaGuardia, NYC!

❎ Not Verified | Chicago to Santo Domingo. I expected the worst. But I did my research before going to know exactly what to expect. It was an airline I would consider taking again! We went during hurricane season which also freaked me out but we ended up missing the hurricanes and none of flights were delayed. We were actually ahead of schedule. I brought my own snacks and bought a drink from the airport before boarding flight. I brought my tablet with movies. It wasn’t bad. I had one flight attendant who was rude and didn’t want to share a pen when filling out paperwork to get in customs I recommend bringing a sweater to use as a blanket. Use a backpack for your carry on so you don’t have to pay for it. Check your bags when you do early check in online then you don’t have to pay extra.

✅ Verified Review | Chicago to Fort Myers. The worst service I have ever encountered while flying. Boarding services would not let us board the airplane even though the door was still open & a family was boarding right in front of us. The person calling those to be boarded did not call our section twice and could not enunciate his words when announcing it the first time, so it was completely incomprehensible. When asked he refused to let us on the plane even though we had been in the terminal for over an hour and approached the desk before the 15 minute time limit. I have never had someone be more rude and dismissive towards me. Even thought I’m an adult the employee assumed I was a child and treated me as such, demeaning me. He said he could not let us on because of “policy” but maybe the employee should have remembered his training when calling the different zones and giving a 15 min warning until boarding closes. If you follow your policy you should follow your training or maybe the employee needs to review his manual. I will never be flying spirit airlines again and encourage no one to ever fly with them. I have never been so disappointed and offended in my life. This was a waste of my time and money.

✅ Verified Review | Atlanta to Minneapolis. I was very nervous and slightly skeptical to fly Spirit after some of the reviews that I had read. For me, the price of the flight was just too good to pass up. To my very pleasant surprise everything was great! The planes are pretty small and everything carries an extra charge, but It's a budget airline so this is to be expected. If you're a light packer and bring your own water or soda, this is perfect for you. I could get my extended weekend's worth of close in my personal item bag and I found the staff to be very friendly. On our flight home there was a tray table issue that delayed our flight from taking off on time, but the pilot was very informative and provided great updates throughout the process. I don't have a bad thing to say and will definitely fly them again in the future.

✅ Verified Review | The worst experience I've had with an airline. First we go over to the counter where at least 15 employees were standing around talking and I had to interrupt them to get their attention (after standing there for a few mins). After the lady copped an attitude toward us because we interrupted her story she kept telling us we had to use the kiosk (it wasn’t working) and then we had already paid for a carry-on with our tickets but we had to pay again. And then our bag was 41 lbs so we had to pay an addition $30! I will never be flying Spirit again.