Spirit Airlines

✅ Trip Verified | Fort Lauderdale to Newark. I came to NJ on a 2 days business trip and the airline left behind my bag and they told me the best solution to go to my hotel and come back to pick it up at 12am since it will come in the last flight, or next day delivery between 4-6 hours after 8am. So I had to go to buy some clothes because is not warranty the bag will make it and if I go to pick it up, I will need to pay $70 for my transportation, which is not fair since it wan’t my mistake it was the airlines. Now I need to pray the bag is coming at some point tomorrow. Horrible service. This a cheap airline with cheap service.

✅ Trip Verified | Atlanta to Boston. I have used Spirit many times for several years. I know exactly what I'm getting into, and I am very happy with it. Most of my flights have arrived early, they aren't the best flight attendants but they're okay as long as you understand you're on a budget Airline. To me, it's just a means of transportation and is a way of getting somewhere it is not part of the vacation and I'm not expecting to be pampered or treated first class. I've never had any problems with Spirit, and I never had to call their customer service and I've been on +/- 12 or so flights.

✅ Trip Verified | New Orleans to Newark. The worst experience I ever had! I was trying to check in and register for the flight online, but because of the thanksgiving holidays, the system was down and I had no other option than to check in at the counter at New Orleans airport (MSY). I was 45 min before departure time (on top of that the flight was delayed) and there was an interesting group of people, complaining that they could not get the boarding passes. Few minutes later, we found out that out reservations were canceled and seats were sold to other passengers. That day, Spirit Airlines decided to make a 2 hour preflight boarding. We based on their rule, were late and could not get on the plane. That is just a half of the story, as we were marked as a no-show, our tickets back were also canceled with no refunds or other alternative options. The worst customer service I ever experienced!

✅ Trip Verified | Flew from LaGuardia to Fort Lauderdale. Just overall terrible airline. They have fees for everything. Cost a hundred dollars to check one bag! The seats don’t recline either. I swore I wouldn’t fly Spirit Airlines again 4 years ago, but I had no choice this time. Your better off paying the extra $200 for a JetBlue or United flight because Spirit will end up charging you in fees later.

✅ Trip Verified | I write this review in chronological style to make it easier to comprehend what a terrible customer experience I have with this rock-bottom tiered airline company. Our flight was scheduled on thanksgiving day to Houston, departing at 7.07am. We attempted to check-in our bags after checking in at the Kiosk before the nonsensical 45-minute cutoff time. After reaching the counter to check-in our bags, the lady tells us that we are a minute late, meaning, 44 minutes early before departure; thenceforth a series of events occurred that compelled me to write this review. I tried to reason with the lady at the counter that we checked-in before the cut-off time at the kiosk, and that we have every right to board that plane, especially if it’s still on the ground. After five exhausting minutes of arguing with the unqualified (in every aspect of the word) lady at the counter, she mentions that our seats were given to other people that had checked-in prior to us, because of their overbooking policies. Infuriated, and trying to remain even-tempered, we were forced to rebook our flight to the following day, and advised to stay on stand-by for a same-day flight to Houston later that day at 6.55pm. Given the situation, I was skeptical and impervious to persuasion of being able to board that flight later on that day because of thanksgiving. The lady at the counter insisted that we should definitely be able to board that plane as standby’s because "the plane is big, and you’re #1 in queue". What she didn’t say was that the flight was oversold, meaning that the people who didn’t have any seats would be priority. I made a regretful decision to believe her, since I didn’t want to miss out on spending thanksgiving with my family. I thus waited 12 hours in the airport just to be told, in a condescending, and self-absorbed tone, that the flight was oversold, and there was no way I could board this flight, despite being first in queue as standbys. So thank you Spirit, for not letting us board that plane to Houston because I was a minute late to check-in my bags. I spent a very ironic “thanksgiving” day in the airport waiting 12 hours hopelessly trying to make on the next flight to Houston, all at the direction of your employees. The next day I boarded on the rebooked flight, and was forced to wait on the plane, along with 100 other people, 30 minutes for one of your tardy employees to board the plane. But you couldn’t wait one minute for a passanger to check-in his bags, on thanksgiving. I ended up paying $400 dollars more than anticipated because of ridiculous carry-on fees and rebooking fees, and wasting a whole holiday at the airport in vain. I wish not this service on anyone, since it’s better to suffer injustice than to do it.

✅ Trip Verified | Port au Prince to Philadelphia via Fort Lauderdale. I had a layover in Fort Lauderdale. They forced me to pay to check my baggage twice! Once in Port au Prince and again when I tried to recheck my bag after customs in Fort Lauderdale. The customer service agent was rude and unhelpful when I protested. I will never use this airline again.

✅ Trip Verified | Fort Lauderdale to Boston. Terrible experience. They upsell everything. The website experience is terrible, the flight wasn't really good but I guess this is not their fault. I'm doing this review out of boredom because me and my wife arrived 40 minutes ago and we're here with everyone else who paid $40+ to check a bag. 40 minutes and not even one bag has been delivered yet. Overall, I'll never use this service again.

✅ Trip Verified | Seattle to Las Vegas. This is my first time and will be the last time I choose Spirit Airlines. The experience is horrible as well as the customer service. 1. There’s no ground staff in the airport that could help you out when you need. Plus the no show policy that will cancel your returning flight automatically even though you called the customer service ask to keep returning flight. You have to work with the staff at the airport, but Spirit, how would you expect a customer to do this if you don’t have staff show up at the airport reception! The whole thing looks to me that you don’t care the customer, but only the money! And the customer service is really to help you guys out, not the customer! Very, very bad experience, again, will not choose Spirit airline anymore!!!

❎ Not Verified | Dallas to Minneapolis. My $90.00 went to $150.00 for added baggage (1 check on) and seats (I'm sure the seat should be included in my ticket price). The price was irritating but the worst was the flight attendant who was the most rude, horrible person I have met in my life. He was blocking the Isle during boarding then getting upset when people did not move out of his way. He was then in people's faces doing the "be quiet gesture". While waiting with my 3 year old daughter to use the restroom he yelled at us to wait in our seat (the seat belt light was off and my daughter could no longer hold it and ever ytime we would get up, someone would beat us to the restroom) after 2 times of missing the restroom we waited by the door. After using the restroom, my daughter and I are trying to return to our seats and he is blocking the way (he has a beverage cart, that we could get around but he would not move himself over to let us by) he then yells at me again because there was a flight attendant behind us, I told him " I am not sure where you would like us to go because you are blocking the way trying to fold papers into birds ignoring the fact that we need to pass you by" he still would not move over so I helped my daughter pass as far as I could with my arms to be sure she didn't fall and then I had to force my way past him (still would not move over) to return to my seat. He was rude and self centered to not only me and my child but to everyone else on that plane.

✅ Trip Verified | Flew Dallas-Fort Worth to Detroit Metro. The gate agent sold me a ticket for my daughter and at no time of pre purchasing the ticket before my daughter’s trip was I informed that I needed to pay an unaccompanied minor fee. I was not told until at the time of check in. My issue with this is I should have been told at the time of purchase vs at the time of check in. And at that point the only that I was continuously told was "I am sorry" by the ticket counter agent, supervisor at the ticket counter, and the Spirit customer service. Totally unacceptable! There should have been something offered for the inconvenience such as a voucher for free drinks or snacks. Nothing was done but a sorry apology.