Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"we were forced to rebook our flight"

(United States)

Trip Verified | I write this review in chronological style to make it easier to comprehend what a terrible customer experience I have with this rock-bottom tiered airline company. Our flight was scheduled on thanksgiving day to Houston, departing at 7.07am. We attempted to check-in our bags after checking in at the Kiosk before the nonsensical 45-minute cutoff time. After reaching the counter to check-in our bags, the lady tells us that we are a minute late, meaning, 44 minutes early before departure; thenceforth a series of events occurred that compelled me to write this review. I tried to reason with the lady at the counter that we checked-in before the cut-off time at the kiosk, and that we have every right to board that plane, especially if it’s still on the ground. After five exhausting minutes of arguing with the unqualified (in every aspect of the word) lady at the counter, she mentions that our seats were given to other people that had checked-in prior to us, because of their overbooking policies. Infuriated, and trying to remain even-tempered, we were forced to rebook our flight to the following day, and advised to stay on stand-by for a same-day flight to Houston later that day at 6.55pm. Given the situation, I was skeptical and impervious to persuasion of being able to board that flight later on that day because of thanksgiving. The lady at the counter insisted that we should definitely be able to board that plane as standby’s because "the plane is big, and you’re #1 in queue". What she didn’t say was that the flight was oversold, meaning that the people who didn’t have any seats would be priority. I made a regretful decision to believe her, since I didn’t want to miss out on spending thanksgiving with my family. I thus waited 12 hours in the airport just to be told, in a condescending, and self-absorbed tone, that the flight was oversold, and there was no way I could board this flight, despite being first in queue as standbys. So thank you Spirit, for not letting us board that plane to Houston because I was a minute late to check-in my bags. I spent a very ironic “thanksgiving” day in the airport waiting 12 hours hopelessly trying to make on the next flight to Houston, all at the direction of your employees. The next day I boarded on the rebooked flight, and was forced to wait on the plane, along with 100 other people, 30 minutes for one of your tardy employees to board the plane. But you couldn’t wait one minute for a passanger to check-in his bags, on thanksgiving. I ended up paying $400 dollars more than anticipated because of ridiculous carry-on fees and rebooking fees, and wasting a whole holiday at the airport in vain. I wish not this service on anyone, since it’s better to suffer injustice than to do it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to Houston
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again."

(United States)

Trip Verified | Port au Prince to Philadelphia via Fort Lauderdale. I had a layover in Fort Lauderdale. They forced me to pay to check my baggage twice! Once in Port au Prince and again when I tried to recheck my bag after customs in Fort Lauderdale. The customer service agent was rude and unhelpful when I protested. I will never use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort au Prince to Philadelphia via Fort Lauderdale
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this service again"

(United States)

Trip Verified | Fort Lauderdale to Boston. Terrible experience. They upsell everything. The website experience is terrible, the flight wasn't really good but I guess this is not their fault. I'm doing this review out of boredom because me and my wife arrived 40 minutes ago and we're here with everyone else who paid $40+ to check a bag. 40 minutes and not even one bag has been delivered yet. Overall, I'll never use this service again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Boston
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very, very bad experience"

(United States)

Trip Verified | Seattle to Las Vegas. This is my first time and will be the last time I choose Spirit Airlines. The experience is horrible as well as the customer service. 1. There’s no ground staff in the airport that could help you out when you need. Plus the no show policy that will cancel your returning flight automatically even though you called the customer service ask to keep returning flight. You have to work with the staff at the airport, but Spirit, how would you expect a customer to do this if you don’t have staff show up at the airport reception! The whole thing looks to me that you don’t care the customer, but only the money! And the customer service is really to help you guys out, not the customer! Very, very bad experience, again, will not choose Spirit airline anymore!!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Las Vegas
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"most rude, horrible person I have met"

(United States)

Not Verified | Dallas to Minneapolis. My $90.00 went to $150.00 for added baggage (1 check on) and seats (I'm sure the seat should be included in my ticket price). The price was irritating but the worst was the flight attendant who was the most rude, horrible person I have met in my life. He was blocking the Isle during boarding then getting upset when people did not move out of his way. He was then in people's faces doing the "be quiet gesture". While waiting with my 3 year old daughter to use the restroom he yelled at us to wait in our seat (the seat belt light was off and my daughter could no longer hold it and ever ytime we would get up, someone would beat us to the restroom) after 2 times of missing the restroom we waited by the door. After using the restroom, my daughter and I are trying to return to our seats and he is blocking the way (he has a beverage cart, that we could get around but he would not move himself over to let us by) he then yells at me again because there was a flight attendant behind us, I told him " I am not sure where you would like us to go because you are blocking the way trying to fold papers into birds ignoring the fact that we need to pass you by" he still would not move over so I helped my daughter pass as far as I could with my arms to be sure she didn't fall and then I had to force my way past him (still would not move over) to return to my seat. He was rude and self centered to not only me and my child but to everyone else on that plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Minneapolis
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Totally unacceptable"

(United States)

Trip Verified | Flew Dallas-Fort Worth to Detroit Metro. The gate agent sold me a ticket for my daughter and at no time of pre purchasing the ticket before my daughter’s trip was I informed that I needed to pay an unaccompanied minor fee. I was not told until at the time of check in. My issue with this is I should have been told at the time of purchase vs at the time of check in. And at that point the only that I was continuously told was "I am sorry" by the ticket counter agent, supervisor at the ticket counter, and the Spirit customer service. Totally unacceptable! There should have been something offered for the inconvenience such as a voucher for free drinks or snacks. Nothing was done but a sorry apology.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas-Fort Worth to Detroit Metro
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use this awful airline again"

(United States)

Not Verified | The customer service is awful. My husband I gave up our seats because they over booked their flight, and they told us that we could get two free tickets each to anywhere Spirit Airlines flies and any time - as long as it’s booked in the next year! So the vouchers they gave us had to be booked within 60 days of our last trip and so we attempted to book tickets, but what they don’t tell you you is that they have specific times the voucher passenger can use them, the second thing was they don’t have flight time available in July or August. So the wonderful vouchers they say they are giving you is a bunch of nonsense - unless you can accommodate to their specific time of the month. So thank you for nothing Spirit Airlines ... glad we could help you out when you overbooked flights. We now get nothing! We will never use this awful airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Vegas
Date FlownSeptember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"need to pay a cancellation fee!"

(United States)

Trip Verified | Houston to Las Vegas. After staff asking for volunteers to give up their seat for a credit, room credit, etc. I went up to the front to offer my daughters seat because she was not traveling with me today. Instead of being offered a credit I was told if I was cancelling her seat I would need to pay a cancellation fee! Supervisor on duty was opposite of helpful.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Las Vegas
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it is the hidden rip-off"

(United States)

Not Verified | I fly on regular basis and today I am flying Spirit Airlines from Boston to Fort Lauderdale and to my surprise I was charged $55 for carry on bag. Because this is Spirit Airlines standards my option was $55 for carry-on or $50 for check in so I chose carry on $55.00. I have never heard of such a thing and today will be my last flight with Spirit because this is not industry standards. Every other airline you are allowed one carry one. I bought my ticket online and this was never listed up front on the website (expedia) telling the buyers of this $55 rip off. I'm not upset about the $55 dollars, small change for me, it is the hidden rip-off.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Fort Lauderdale
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am highly disappointed"

(United States)

Trip Verified | Spirit has the worst service ever. After arriving to the gate (by the way, for some reason Spirit’s gate is always the last one in any given terminal), we had to wait for over 2 hours watching the desk attendant delay the flight departing time over and over again before they finally cancelled the flight. When we asked they gave us no specific reason other than "we don’t know" and asked passengers to exit the terminal and to go back to the check-in counter for more information. Once there, they didn’t know either and they said the only options available were to either return our money (which takes several days to "clear") or to put us on the next day flight (same time) with no guarantees at all (we asked) the flight will depart. They did not offer and when we asked they said Spirit will not pay for any kind of accommodations. I am highly disappointed and will urge anyone not to flight with this airline. Even if you have to pay more is not worth the risk of having to stay overnight (Sunday to Monday) at LaGuardia, NYC!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLaGuardia to Chicago O’Hare
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no