Spirit Airlines

✅ Verified Review | Orlando to Detroit. I had to travel unexpectedly due to a terminal illness in the family and I was impressed by professionalism of the staff. The help that I received was excellent even though I flew economy and I am now a loyal customer thanks to an awesome team of managers and excellent customer service representatives. I would recommend them.

✅ Verified Review | Flew Los Angeles to Chicago. It was our first Spirit experience. Got a bit nervous after I booked as I started reading reviews. I fly a lot for my work (domestic and international) and I must say, great experience. Maybe we got lucky, but have nothing to complain about. Flight was on time, love the new and clean planes (compared to many other US domestic flights/airlines), extremely friendly and funny cabin crew, great communication and updates before and during the flight. All the people complaining about additional costs for luggage, food etc.. start reading, it is all communicated clearly on their website and during the booking process. How else do you think they can manage to be low cost? Again, maybe we got lucky but had a better experience than on most domestic flights with traditional 'big' airlines.

✅ Verified Review | Newark to Fort Lauderdale. At first this airline seems attractive because they are so cheap, but you will go through a nightmare flying with them. They are constantly late. They change departure time back and fourth several times a day. Their representatives are rude and unprofessional. If you show that you are unhappy the staff will treat you like dirt. On November 6, 2017 we had checked in for a flight that was an hour delayed and had our bag checked. The staff unchecked our bag and told us we had to take the next flight because it was already closed - despite having checked us in already it behind there well more than an hour before the flight. The staff is extremely rude. They don't care for the people at all and use their position to show who the boss is. They literally closed the doors to the plane on us because my husband had to urgently go to the bathroom. Being 4 months pregnant and having waited 5 hours in the airport for the next flight, I had to publicly beg the 2 young girls on duty to not close the gate and wait 2 minutes for my husband. They eventually let us in, but I still can't believe that a patron can be treated with such disrespect. If you want to be treated with dignity, stay away.

✅ Verified Review | Phoenix to Fort Lauderdale. Would have been cheaper to fly a better airline. Extra fees at every turn! Horrible seats that leave you needing a chiropractor! Never will we fly with Spirit Airlines. Treat passengers like cattle headed for slaughter. Thought we saved money by flying Spirit Airlines but in the end it costs much more. Everyone is better off avoiding this airline if at all possible.

✅ Verified Review | Phoenix to Dallas. I booked a ticket from Cheep O Air for 10/26/2017 to 10/30/2017. Both red eye flights. Within days I found I had been given the wrong dates by my son for the Formula 1 race in Austin, TX. I then had to change the flights dates to exactly the same times, same flight numbers a week earlier. I new there would be a cost to this, but not what I expected. I paid initially 118.38 for the flight, then when it was changed, cheapoair charged me 25.95, I guess for the change on their end, but Spirit charged me an additional 130.00 for the change. This totaled 248.38, almost double the original amount, for the same flight, same flight number and same times. For an airline that you can't even adjust your seat back. No more Spirit, no more Cheapoair. Unacceptable.

✅ Verified Review | I had heard that Spirit Airlines was as bare bones as they come, just a non-refundable place on an airplane to put your body. My adventurous side combined with the much cheaper price made me try it anyway. For our first scheduled flight, the TSA decided that my wife, a young mother traveling with a baby, was a security threat and needed extra checking. (While our baby screamed, of course.) After all that, we got to the gate after it was closed, and the plane took off with our luggage and carseat aboard. Spirit offered us the next day's-Friday's-flight, but we couldn't take it because it would land on Sabbath. (We ended up flying American). As a one-time courtesy Spirit gave us credit for the value of the missed flight. (Much less than what American charged us). On the way back I found the seating space just as roomy as any other airline, although perhaps less comfortable. I didn't use any entertainment. All-in-all, for a low-cost carrier, 5 stars.

✅ Verified Review | Customer service check-in for Spirit Airlines at Fort Lauderdale airport was a horrible experience. We flew from the UK to the US with a different carrier, since Spirit does not do international flights and we had no issues, but we were to get a connecting flight through Spirit from Fort Lauderdale into Atlanta. Due to circumstances outside of our control (3 international flights arriving at once through customs) we were held back for hours at customs, despite being American citizens, and the ineffiency in how the airport handled that situation made us miss our connection through Spirit. This is not the check-in customer representatives fault. Planes get delayed all the time, people miss flights all the time. Things happen. We understand. However, under these bad situations we do not need personell making a bad situation worse by then exploiting their customers. The lady at check-in, finding that our flight had left already was going to charge us $99 for the privilege of connecting us onto the next flight which is remarkably absurd. Her attitude was rude and unhelpful. She had the incorrect assumption that we missed our flight due to self-imposed tardiness or mismanaging on our part, and her line of questioning gave this away - at one point she stated that if we had flown Spirit, our flight wouldn't have been delayed, not understanding that we were coming from international. In communication she rolled her eyes and at first refused to see her supervisor. We eventually did get it through a supervisor to board a next day flight, but with paying for carry on bags, for hotel fees for missing our flight, etc. There is no money saved in flying Spirit anymore. And with that kind of customer service, uncomfortable seating, and exploitative practices, will not recommend to anybody.

✅ Verified Review | Dallas to Fort Lauderdale with Spirit Airlines. The worst airline I have ever used. Inhumane seating. You can feeling strong back pain after a flying. You get what you pay for. I would not be surprised if the remove all seating so people can fly standing and they can earn more money. Also they charge you for a bottle of water, for a small bag, for carry on, etc, will not recommend this airline to anyone.

✅ Verified Review | I flew from Boston to Dallas Fort Worth. I have flown with Spirit Airlines before and have to say I wasn't overly impressed. This time however it was a completely different experience. Every member of staff I came across was wonderful to myself and my ten week old son. I was nervous about flying with such a young baby but the staff on flight 857 were all so lovely and helpful and made me feel so much better about traveling. The plane was clean and spacious and the whole flight went without a hitch.

✅ Verified Review | This is the 2nd round trip I've flown with Spirit Airlines flying from Orlando, FL to Latrobe, PA. I signed up for the $9 fare club but they still nickel and dime you for everything. After several days of trying to book my flight with my fare club I gave up and called customer service and tried to explain what I was trying to do. It was obvious I was talking to someone overseas because I couldn't understand their accent and they couldn't comprehend what I was saying. After a half hour I gave up and just hung up. With having to fly out the next day I just booked the flight and paid full price. Save your money and don't sign up and pay for the fare club or fly spirit for that matter. 2 round trip flights was enough for me. I won't fly with them anymore.