Spirit Airlines

✅ Trip Verified | Fort Lauderdale to Richmond. My daughter and I checked in online and had our boarding passes. We arrived at the airport an hour before the flight was to take off. We asked several Spirit agents who were standing around where to check our bags because we had checked in online and paid our baggage fees. We were incorrectly ushered to two different lines, both extremely long. When we discovered we were in the wrong line, we were told we missed boarding, that the gate was closed and the plane was about to take off. We start trying to figure out what to do next. About ten minutes later we hear our names being called repeatedly to board. Great, but now we haven’t checked our bags - we can’t take it, we can’t leave it. The plane takes off and we’re left wondering what just happened. Not one single agent that we asked to help us in the beginning spoke English well or seemed to have any idea about online check in. So we went to the agent counter. We were told that they could put us on the next flight, (the next day, as this route is a once a day deal) for over $200. I told the agent we only paid $100 for both tickets. She said her price was the cheapest I was going to find, as I was online booking again for $100 for both tickets. After much back and forth, a Manager was called and we were given a credit for our baggage fees, $50. So we were just out $100 on the tickets. The next morning we arrived for the next flight and were given a hard time about the baggage credit, we were told it could only be used with the same reservation number, which makes no sense at all. They also charged me $10 extra for “paying” for my baggage in the airport rather than online, even though there was no way to pay with a credit online. I felt robbed, disrespected and not valued as a customer. The “1” I gave on the rating is for the flight attendants, who were amazing and friendly.

✅ Trip Verified | Orlando to Detroit. When i bought my tickets I later tried to select my seats to find that the only seats left had an upcharge, this was very dishonest in my opinion. The seats were short and my knees were touching the seat in front of me. the cushions where not ergonomically comfortable for me or my companion. The attendants pretty much leave you un attended unless you are buying something.

✅ Trip Verified | Las Vegas to Dallas. The only bad reviews I read about Spirit are about the extra baggage and seat cost which still total to cheaper than the other airlines round trips. There are complaints about the seats being small, the flight is cheap so you get what you pay for. I always get whats expected with Spirit being so cheap. I get on the plane, go to sleep, wake up at my destination. If you are looking for a cozy, five star, first class flight then do not fly Spirit. I've flown with them 9 times round trips so far and was satisfied with every one! I had 1 delayed flight due to inclement weather (every airline has delayed flights). They gave me and my boyfriend two food vouchers each, bought us a hotel, and paid for the cab fare to and from the hotel to the airport. If my total round trip come to $250+ with Spirit, I always go with another airlines but that is very rare. I get deals sent to my email about $39 flights. Even after I pay for baggage and a seats (which I rarely purchase) it still less than $150. I love Spirit and think they are well worth the cost.

✅ Trip Verified | Newark to Orlando. I will never fly Spirit again. My flight was delayed three hours for rain that had stopped a whole hour before the flight even was supposed to board then we finally get on the plane and can’t take off because two flight attendants were over time - so they made us get off the plane walk to another gate across the airport and wait another two hours to reboard another flight. They then lost the bags causing everyone to walk across the airport again to get their bags because the luggage was misplaced. I didn’t get home until 3:45am, I was supposed to be home by 9:30pm.

✅ Trip Verified | Orlando to Newark. The worst airline ever. The woman helping us at Newark airport was extremely rude and disrespectful. She talked down to me in a very condescending way. Also, the staff on the plane was rude - I tried to use the bathroom and the flight attendant rolled her eyes at me as if I was inconveniencing her. They also delay flights and make no announcements and give zero information. I also emailed the airline directly and they never responded to me.

✅ Trip Verified | Portland to Chicago. When flying spirit in the past I’ve always gone into it with the “you get what you pay for motto” well not today. I’m surprised and happy to say Spirit Airlines - Portland Staff specifically exceeded all my expectations! You book with Spirit for the cheap prices and hope there’s no issues. With it being Friday the 13th we were bound to run into a few. Our flight was from Portland to Cancun with a 2 hour layover in Chicago: I was getting constant updates to my email, that was pushing back my initial flight from Portland to Chicago. Eventually with all the delays due to the weather and a snow storm, the delayed flight would arrive in a Chicago after our flight from Chicago to Cancun would’ve already departed. Cut to the good part, we get to the airport go to check in, with the question “how are you guys doing” stressed I replied with my reasoning behind what happens if our flight doesn’t get there on time. The lady behind the desk (I wish I would’ve remembered her name) was like oh we’ve been expecting you - her manager comes out with two different flights they’ve got lined up for us to decided: the catch it’s through a different airline because Spirit didn’t fly to Cancun again until the next day. Long story short - Spirit booked me and my mom a flight with American Airlines and set us up with great seats: before we left they made sure we were comfortable and everything was good. I was expecting to have to pay for an additional flight, but the Portland spirit staff were preparing for us as soon as they knew we wouldn’t make our flight: very impressed and will definitely fly with them again!

✅ Trip Verified | Chicago to Panama City via Ft Lauderdale. Will never use this company again regardless of the lower price offerings vs their competitors. Our flight was delayed by 11 hours of which we had to sleep in the airport on the floor. This occurred at the Fort Lauderdale airport yesterday. When directed to the Spirit counter, I asked to speak to a manager named Helen. After waiting 30 min to be acknowledged by her, she was not helpful and offered nothing. No refund, hotel to sleep in last night, refund for the hotel I booked at my destination, refunds for the excursions that I had booked... absolutely nothing but an annoyed demeanor. When we checked in this morning, we waited in a 45 min line just to be told that our “delayed” flight did not have seats for us as their was a personnel error in transferring this delay. After much discussion, we received a seat. No shower, no sleep, and no compensation for poor service, or a day of our vacation lost. There is no empathy, professionalism, or restitution from this despicable company.

✅ Trip Verified | New Orleans to Boston. I went to the sight justfly.com where I always go since they can give you the cheaper flights (if you book on a Wednesday and at least a few weeks ahead of time they're even cheaper they're better then priceline.com been using them over a year). First time I have seen spirit so I figured they must be new that's why they were so cheap as they were for round trip non stop flight for only $165 I thought that's an amazing deal - stupid me thought it was the greatest deal but this is where they get you - if I would have never called them to find out how much there have are to check in I would have to pay $100 for one bag and not to mention you pay for the carry on too I'm like who does that. It's a total rip off, will never use them again.

✅ Trip Verified | Just one stop from Las Vegas to Los Angeles. It got delayed for 3 hours. I could have driven easily. No proper update. No back up flight. I've faced delays with American Airlines, but they somehow managed to arrange an alternate flight without much delay! I won't fly Spirit anymore.

✅ Trip Verified | Las Vegas to Dallas. Terrible flight with rude staff at the Dallas gate. My flight departed Vegas at 12pm & we did not arrive on Dallas until 9pm! Due to weather issues they rerouted us mid air to Houston rather than Dallas. They announced it on the over head speaker & told us they don’t know what they’ll do with us. We landed & waited on the tarmac for over an hour till they finally told us we will be flying back to Dallas. This was at like 7pm. I had a connecting flight at 7 so I missed it. When we finally got to Dallas at 9pm (they told us it will take 59 mins to get to Dallas from Houston but they doubled it) I’m trying to figure out what’s going to happen to us but Spirit airlines is so unorganized there were like 4 different lines people were making so I didn’t know where to go or what to do. Finally I just go to the front to get assistance but they only had one person assisting the people who missed flights & like 3 other workers for boarding. I would think that you would want to take care of the people who spent 9 hours on a 4 hour flight & we would have some type of priority but no, they women there refused to help us & we had to wait over 30 mins to get helped. When I talked to the supervisor he was not apologetic or anything. They literally all walked off leaving us there to figure out what’s going on. I had to go find staff to see who’s helping us. I asked for corporates number for complaints (I’m sure they have one cause they suck) he gives me the regular customer service number I already found online. Now I have to fly back to Vegas to fly to Minneapolis & arrive at 6am. Spirit are cheap but it’s not worth it if your are bringing any bags & that includes carryon. Only bag you get for free is a purse or laptop bag. So you think you’re getting a deal till you have to pay $45 there & back for carryon & $65 for a checked bag back & forth. It’s not worth it.