Spirit Airlines

✅ Trip Verified | Fort Lauderdale to Boston via Myrtle Beach. We were warned - with Spirit you pay extra for everything! So we knew what to expect, but we were still terribly disappointed with the entire experience. I pre-paid for our seats and checked bags ahead of time, as we were traveling with 2 younger children and didn't want to take more time at the counter than we needed to. Problems started at the check in kiosk. First, our boarding passes wouldn't print. Then, I weighed my bag as I knew it was overweight, and I had to pay an extra $55 on top of the $45 I already paid ahead of time. Then, our luggage tags wouldn't print. We were told to go to the Agent Assistance line to get tags printed. After waiting a good 20 minutes, the agent told us we were too early, which was fine (a valid explanation) and that when it was time to check the bags, to come back to the Bag Drop line and they would print the tags for us. Fast forward to check in time, I went to the Bag Drop line, waited at least 15 minutes, only to be told I was supposed to go to the Agent Assistance Line. I went to the Agent Assistance Line, waited 25 minutes, and was then told that I didn't actually have to pay extra for my overweight bag because my kids' bags were so light - but that there was nothing he could do about it, I was out $55. At this point, I'm NOT happy dragging 4 bags through 3 different lines for 40 minutes, having paid an extra $55 that I didn't actually have to pay, and not being able to get it or my time back. There was a complete lack of organization and communication among the staff, which made for a very frustrating check in process. I will never fly this airline again. I'm willing to pay more to get more and avoid all this aggravation.

✅ Trip Verified | Los Angeles to Philadelphia. I would not recommend this airline to even the worst of enemies. They overbooked the flight, lied in the flight confirmation process on their website, then try to bully me into paying them more money for the next available flight. They let you confirm your flight and seating when you check in online (check-in time doesn't matter--earlier won't help you if the flight is already fully booked and more profitable customers check in), upgrading your seating won't help. Conspicuously they won't send your boarding pass, however, they suggested during the confirmation process that I take a voucher for a later flight. At the airport I was then sent to a specific attendant who delivered a canned speach and tried to convince me that I did not complete the check-in process and they have the right to bump you when the flight is overbooked. Be aware, this company does not have your interests in mind one bit.

✅ Trip Verified | Oakland to Baltimore. After checking In our flight was delayed 1 hour, then after hour past it was delayed another two hours, so then after waiting 4 hours spirit airlines decided to cancel the flight for the day and without asking they booked our flight for the next day. We thought they will provide for hotel accommodation for the night but they said that they don’t take any responsibility in providing to hotel - so we then had to find hotel in the middle of the night and pay for it, also had to find our own transportation. We wasted a lot money. I feel it’s better if I pay more next time for another choice of airline .

✅ Trip Verified | Spirit was wonderful. Flight was on time. Flight attendants very friendly! Gate agents helpful. After reading reviews we were nervous and expected nothing! Our flights from Newark to Fort Lauderdale and back were on time. We expected seats to be small, which they are. Planes were brand new. Wide aisles and no hassles about our baggage. We measured before we left and stressed for no reason! We were so pleasantly surprised. Their website is very informative and if you follow the rules, no problem! Would fly again.

✅ Trip Verified | Houston to Denver. Check in process was not stream line. Not clear about obtaining boarding pass before checking in luggage. Got turned away after waiting in line for 45 mins to obtain a boarding pass in kiosk. Line was long for kiosk. There were only 3 kiosks. No staff around to assist customers with kiosk problems. By the time I got to kiosk, I've been denied entrance because I missed the 40 min check in window. I just couldn't understand why the staff at the baggage service cannot print my boarding pass like other airlines. In addition, that lady was short with me. Terrible customer service.

✅ Trip Verified | Ford Lauderdale to New York LGA. Never again! Flight was delayed during connection with more than 15 people who will need a connection and they closed gate 15 min before flight. They offered another flight which in 10 hours. How they can do business this way if they dont care about customers at all. They are loosing money when they have to send 15 people to another flight instead they could just delay flight for 10 min or so. Also no free bag on flight, only purse. If you want small bag on flight. You need pay $40. I would put this airline to my black list.

✅ Trip Verified | Kingston to Hartford via Fort Lauderdale. Tried to check in at Home options would not allows me to do that. I paid $105 for a suitcase weighing over 50 lb. not Delta charge $25 for the same size suitcase. Spirit don’t catered for the average person. Terrible in all ways, no carry on, no snacks, it all about take take take, leave you high and dry, hanging for life. So many others, and I at the airport on Tuesday were disturbed by the horrible action of this airline so called policy. Never again, and all who I can tell about this treatment of the airline company.

✅ Trip Verified | I purchased a ticket for my wife to come home from New York from justfly.com. The ticket was $118.73. She gets to the airport only to be charged an additional $92.00 by Spirit saying there was a remaining balance on the fare. She showed them the confirmation email from justfly.com but to no avail. On top of that $120 in baggage fees for one suitcase and a gym bag.

✅ Trip Verified | Minneapolis to Las Vegas. Worst experience ever. Even though we were checked in hours ahead, they sold out seats to someone else. We were forced to sleep on the floor of the airport, pay a thousand dollars for new tickets, and the airline representative laughed at me while I was crying at the gate. I tried to be compensated and customer service was most unhelpful. I would strongly recommend never using this airline.

✅ Trip Verified | St Thomas to Tampa via Ft Lauderdale. I was delayed on my return flight home five times. My flight out of St Thomas was delayed by 40 minutes. Then my connecting flight in Fort Lauderdale was delayed two times prior to me ever arriving for a total of 5 hours layover in Fort Lauderdale. The flight was supposed to have left at 9:49 p.m. and we did not leave until 1 a.m. in the morning on the 20th. I had rude customer service from the Spirit Airlines customer service in Fort Lauderdale and upon boarding the plane the plane was held up in Fort Lauderdale so that they could contact the corporate office to put a different number in the computer. This was stated by the pilot. Then upon arrival in Tampa we were held up for 20 minutes on the tarmac because we were not allowed to come into the gate. Upon contacting customer service Spirit Airlines they had no intention and would refuse to admit wrong. They wanted to charge for everything including a soda and felt they did not need to compensate any of the guests that had been laying around the Fort Lauderdale Airport because they were so tired. Not even a simple water or a cup of coffee. I have had many delays and flights cancelled over the years but this was the worst. And for the corporate office to try to blame everything on a storm in the Boston Massachusetts area was beyond a joke. When confronted with this I asked them why they stated that a flight out of St Thomas was delayed by a storm in Boston Massachusetts they couldn't keep their story straight and only wanted to give a $50 credit towards another flight. I told them I would never fly with him again and staying true to that I will never fly with Spirit Airlines again