Spirit Airlines

✅ Trip Verified | Worst airlines I’ve ever been in my life. I bought my ticket for $65 from New York to Denver and when I got to the airport at first they charged $100 at the counter for a small box that’s all the luggage that I had left with me. So when I got to my gate again they wanted to pay $65 for my small purse and I said no I will not pay for it, the supervisor was the one who told me that and she was rude. She told me that if I don’t pay for it I will not get on that flight and I would have to have wait for the next flight. I ended up paying for it while I was very upset. Spirit airlines put their flight very cheap so that they could charge more for everything which includes water and you overpay for baggage that’s their catch. Me my family and my friends will never fly with this airline again.

✅ Trip Verified | Baltimore to San Diego. This is one of the worst experiences I have had with an airline. The Spirit representatives cannot be trusted. I was running late to catch my flight back to San Diego on April 25th. I thought it would be a good idea to contact the airline to let me know I was running late. I got to the airport at 4:26 pm, as I was on the phone explaining my situation to the Spirit Representative, he insisted that I could no longer board the plane. I had already check-in online. My plane was scheduled to leave at 4:50 p.m. I asked if he could credit my $ to a new ticket and he said, "NO". I was offered tickets for almost triple the amount of my original tickets and he also said that not very many seats were left on the flight he was looking up. My ride said he could probably find cheaper tickets on-line - the rep overheard and told me that I would not find anything cheaper online. I then proceeded to book my flight. I provided my payment information to the rep and he put me on hold. While I was on hold my ride found tickets for $402 on the same flight, I could not believe it! I decided I was going to cancel my transaction when I got back on the line with the representative. I told the rep that I wanted to cancel my flight. He said that I could not cancel and if I did I would not get my money back. At that point I had no other option but to accept that I had just gotten lied to and scammed with almost $400 by Spirit. The next day I re-affirmed that Spirit representatives are liars. and they will take advantage of your vulnerable situation. At least 6 passengers got on the plane after take off time 4:51 p.m. and to be exact there were 50+ empty seats on the plane and not a few seats as he had informed me. Spirit Representative cannot be trusted, I recommend never to book a flight through their customer services. Always buy your tickets on-line and always try to catch your plane/flight no matter what the Spirit Representative tells you.

✅ Trip Verified | New York to Lima via Ft Lauderdale. This is the worst airline and I will never use it again!.First of all they left an hour later and I missed my connection flight because of them. After that, instead of them finding a way for me to get into another flight they wanted to charge me for a different flight. They will try to get you with low flights but they will charge all bags even carry on bags, who does that?

✅ Trip Verified | Fort Lauderdale to Boston via Myrtle Beach. We were warned - with Spirit you pay extra for everything! So we knew what to expect, but we were still terribly disappointed with the entire experience. I pre-paid for our seats and checked bags ahead of time, as we were traveling with 2 younger children and didn't want to take more time at the counter than we needed to. Problems started at the check in kiosk. First, our boarding passes wouldn't print. Then, I weighed my bag as I knew it was overweight, and I had to pay an extra $55 on top of the $45 I already paid ahead of time. Then, our luggage tags wouldn't print. We were told to go to the Agent Assistance line to get tags printed. After waiting a good 20 minutes, the agent told us we were too early, which was fine (a valid explanation) and that when it was time to check the bags, to come back to the Bag Drop line and they would print the tags for us. Fast forward to check in time, I went to the Bag Drop line, waited at least 15 minutes, only to be told I was supposed to go to the Agent Assistance Line. I went to the Agent Assistance Line, waited 25 minutes, and was then told that I didn't actually have to pay extra for my overweight bag because my kids' bags were so light - but that there was nothing he could do about it, I was out $55. At this point, I'm NOT happy dragging 4 bags through 3 different lines for 40 minutes, having paid an extra $55 that I didn't actually have to pay, and not being able to get it or my time back. There was a complete lack of organization and communication among the staff, which made for a very frustrating check in process. I will never fly this airline again. I'm willing to pay more to get more and avoid all this aggravation.

✅ Trip Verified | Los Angeles to Philadelphia. I would not recommend this airline to even the worst of enemies. They overbooked the flight, lied in the flight confirmation process on their website, then try to bully me into paying them more money for the next available flight. They let you confirm your flight and seating when you check in online (check-in time doesn't matter--earlier won't help you if the flight is already fully booked and more profitable customers check in), upgrading your seating won't help. Conspicuously they won't send your boarding pass, however, they suggested during the confirmation process that I take a voucher for a later flight. At the airport I was then sent to a specific attendant who delivered a canned speach and tried to convince me that I did not complete the check-in process and they have the right to bump you when the flight is overbooked. Be aware, this company does not have your interests in mind one bit.

✅ Trip Verified | Oakland to Baltimore. After checking In our flight was delayed 1 hour, then after hour past it was delayed another two hours, so then after waiting 4 hours spirit airlines decided to cancel the flight for the day and without asking they booked our flight for the next day. We thought they will provide for hotel accommodation for the night but they said that they don’t take any responsibility in providing to hotel - so we then had to find hotel in the middle of the night and pay for it, also had to find our own transportation. We wasted a lot money. I feel it’s better if I pay more next time for another choice of airline .

✅ Trip Verified | Spirit was wonderful. Flight was on time. Flight attendants very friendly! Gate agents helpful. After reading reviews we were nervous and expected nothing! Our flights from Newark to Fort Lauderdale and back were on time. We expected seats to be small, which they are. Planes were brand new. Wide aisles and no hassles about our baggage. We measured before we left and stressed for no reason! We were so pleasantly surprised. Their website is very informative and if you follow the rules, no problem! Would fly again.

✅ Trip Verified | Houston to Denver. Check in process was not stream line. Not clear about obtaining boarding pass before checking in luggage. Got turned away after waiting in line for 45 mins to obtain a boarding pass in kiosk. Line was long for kiosk. There were only 3 kiosks. No staff around to assist customers with kiosk problems. By the time I got to kiosk, I've been denied entrance because I missed the 40 min check in window. I just couldn't understand why the staff at the baggage service cannot print my boarding pass like other airlines. In addition, that lady was short with me. Terrible customer service.

✅ Trip Verified | Ford Lauderdale to New York LGA. Never again! Flight was delayed during connection with more than 15 people who will need a connection and they closed gate 15 min before flight. They offered another flight which in 10 hours. How they can do business this way if they dont care about customers at all. They are loosing money when they have to send 15 people to another flight instead they could just delay flight for 10 min or so. Also no free bag on flight, only purse. If you want small bag on flight. You need pay $40. I would put this airline to my black list.

✅ Trip Verified | Kingston to Hartford via Fort Lauderdale. Tried to check in at Home options would not allows me to do that. I paid $105 for a suitcase weighing over 50 lb. not Delta charge $25 for the same size suitcase. Spirit don’t catered for the average person. Terrible in all ways, no carry on, no snacks, it all about take take take, leave you high and dry, hanging for life. So many others, and I at the airport on Tuesday were disturbed by the horrible action of this airline so called policy. Never again, and all who I can tell about this treatment of the airline company.