"The price is great"
S Securo (United States)
✅ Trip Verified | Fort Lauderdale to Plattsburgh. The price is great, and you pay for what you bring. We travel light, we bring our own drinks and snacks, and the planes are in great shape (most are new). The seats fit us just fine (we are average height/ weight) they don’t recline but they are comfortable for the just under a 3 hour flight. Customer service was helpful at the busy airport and we checked our bag with ease. We printed out our passes at home (spirit sends an email to help with this). We checked our guitar that arrived there and home in great shape. Will use this airline again. I think if people travel light, print boarding passes at home and are average size (not really tall or heavy) this airline will save money and be a great experience.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Plattsburgh |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst company I travelled with"
Andrea Schneider (United States)
✅ Trip Verified | Atlantic City to Fort Lauderdale. Our flight was cancelled from 7:50 pm To 3.40 pm the next day. They called this a delay. They didn’t want to refund any money, they didn’t offer transportation to other airports, they didn’t give us food or even water. The worst company I ever travelled with.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Atlantic City to Fort Lauderdale |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never been treated so rudely"
Catherine Lentz (United States)
✅ Trip Verified | Latrobe to Fort Lauderdale. I have never been treated so rudely in all my life. They hide fees, treat you like second class citizens and actually go out of their way to humiliate you. I travel quite a lot, first and last time on Spirit Arlines. Never have experienced anything like this before.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Latrobe to Fort Lauderdale |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"an excellent flight with them"
4 reviews H Kealey (United States)
✅ Trip Verified | Chicago to Los Angeles. I had an excellent flight with them. Boarding went quick and smoothly and we departed on-time and arrived early. Right away after reaching cruise, the crew started serving. They charge for everything on board but it is all reasonably priced and of great value. The legroom was not terrible, it was better than I expected it to be, and the seats were comfortable making this 4 hour flight very enjoyable. FAs came thru the cabin often making sure no one needed anything. They were friendly and one of them even cracked a few jokes, making a warm and welcoming atmosphere.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Los Angeles |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Complete incompetence"
R Parteni (United States)
✅ Trip Verified | Philadelphia to Orlando. Spirit Airlines is the worst. Fees to choose seats. Weight limit is 40lbs not 50lbs for bags. Fee for bag is excessive at $40 instead of standard $25. Best of all the flight is delayed 2.5 hours because flight attendant didn’t show up for work. Boarded everyone, then got all of us off the plane. Complete incompetence.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Orlando |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very happy with my experience"
C Joyce (Ireland)
✅ Trip Verified | Houston to Tampa. I feel no one ever decides to leave a good review but people are very quick to leave a bad review! Here is my experience: After I booked my first ticket with Spirit Airlines And looked at the reviews I was terrified. On flying with them on three occasions I have had absolutely no problems. All my flights were on time and if there was any slight change of even a minute I was notified. Check in was very smooth and likewise with boarding. The staff were very friendly and I see nothing wrong with the snacks I got either. It's clearly not going to be a 5 star plane with the price you pay! But I seen great value for money with my flight price and I was very happy with my experience. So thank you to all the crew at Spirit Airlines.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Houston to Tampa |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"my flights were horrible"
Brian Dawson (United States)
✅ Trip Verified | San Diego to Chicago. I made a last minute purchase with Spirit not realizing how bad they are. Both my flights were horrible. The way there was delayed for no reason. The flight crew and service was the worst! The plane was nasty and smelt. The return flight was supposed to leave at 1030 am. At 1030, they said the flight was just leaving Newark and wouldn't be boarding until 1:56pm. Why would they wait so long to tell us? The customer service was rude and provided no assistance. Call the 1-800 number and press 5 then 1 then 6 to talk to someone. They won't be able to help but it took me 20 minutes to figure out how to talk to a live person.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | San Diego to Chicago |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"This airline is horrid"
Gretl Miller (United States)
✅ Trip Verified | Las Vegas to Los Angeles. This airline is horrid. They charge you $55 each way for carry-ons! My husband and I spent $210 for our carry-ons bags from LA to Vegas and back. I asked the Spirit employee (at McCarran on 4/1/18 at 11:10 am) if there is any possibility of not paying for bags while getting our boarding passes and taking our chances of finding overhead space. She was defensive and rude - kind of nuts too. She said to me --nothing is free--you have to PAY--for everything--your seats! Everything! I said, yes, we have paid for our seats. I was only asking about bags and possibly running into space for the bags w/o prepaying - taking our chances. She said absolutely not. You cannot do that. You pay for everything! The seats do not recline and they do not give you beverage service unless you pay for a beverage. They nickel and dime you for everything all while providing abysmal customer service!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Los Angeles |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the quality was so bad"
B Gardner (United States)
✅ Trip Verified | Flew Detroit to Orlando. Spirit Airlines is without a doubt the worst airline I have ever flown with. The quality for every aspect of this company was garbage from beginning to end. Both the airplane quality and the customer service were poor. The airplane was so bad they had to delay our flight by 4 hours for maintenance. The entire team kept all of the passengers in the dark and did not communicate any information to them. I never take the time to review companies but the quality was so bad I had to pass this on. I hope this airline is shut down.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Detroit to Orlando |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"had a wonderful flight"
K Parlin (United States)
✅ Trip Verified | Chicago to Los Angeles. Spirit Airlines is very clear that luggage is extra, food and drink is extra, seat assignment is extra etc. I am not sure how they could be any clearer. If you must have a free drinks and snacks: Spirit is not for you. If you won't pay for a carry on or for a checked piece of luggage, then avoid Spirit because they do charge. If you just want to get from point A to B and don't need the staff to attend to your every need then Spirit may be the choice for you. I like to save a good deal of money. My last flight saved my family over $2500 by flying Spirit. We brought snacks and water. My kids loaded Netflix on their phones and I brought books to read. We survived and had a wonderful flight too. Their staff is professional and helpful. Flights were on time each time.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Los Angeles |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |