Spirit Airlines

✅ Trip Verified | Baltimore to Oakland. This airline is the worst experience ever. The fact is my flight which was at 2:05 has been changed to 9:40 PM and there is no other flight that can get us to our destination we actually have to sit here and wait till 940 at night mind you I have been here at the LAX since 11:11 am. We were given a $7.00 food voucher, but what meal costs $7.00 at the airport. Not only is there not a back up plan to escort us to our destination the staff shows little or no concern about our frustration. After reading the reviews I do not understand how spirit remains operable. I will never take this airline again

✅ Trip Verified | Dallas to Baltimore Washington. Customer service is the worse ever, selectively charging people for carry-on bags. Even though the item fits the personal item measurement it wouldn’t let four customers in. At the same time letting other passengers go in with two items, other airlines charge $25 for carry on bags and Spirit charge $40-65. Just unreasonable prices and why so expense supposed to facilitate to attract customers.

✅ Trip Verified | Detroit to Port au Prince via Ft Lauderdale. The moral of the story is that you get what you pay for! We saw great deal on round trip flights and purchased them! Our entire experience wasn't pleasant. The Spirit airline representatives in the airport were very rude and ignorant, not just to us but too a lot of other customers. It was crazy to see how many other customers were very upset with their service! We also got hit with a nice luggage fee which cost us almost an extra $400 total! It was also interesting to watch a lot of other customers giving the same reaction as us to this surprise luggage fee. I also bought a brand new suitcase for the trip, which is now broken. After seeing the other ratings for this Airline, it all makes sense.

✅ Trip Verified | Hartford to Orlando. Customer service is Awful. they charge your card 2 months after flight. resulting in duplicate charges. They don't answer direct questions and refuse to escalate the call to management. Never flying Spirit again, Definitely a low budget company in more than 1 way.

✅ Trip Verified | Tampa to Atlanta. This has got to be the worst experience I’ve ever had the misfortune to experience. We had a trip to OAK planned on May 5th and I paid for 2 one way tickets $190 each. Last minute plans out of our control changed forcing us to cancel/rebook to ATL. I lost all but $60 of both tickets and booked one for my father and one for myself. The customer service person was atrocious and was next to useless. After 30 minutes on the phone and a $75 change fee on one ticket and the other was supposed to use the credit?? Yeah explain that one!! Today I go to check in and mine was ok and allowed me to check in. My fathers we could not locate we unfortunately have to call customer service again. After another very unhelpful gentleman we found out that when the ticket was rebooked it was rebooked to leave from Atlanta to Oakland on the seventh have no idea why. At this point we were 3 hour to wheels up and I was told that day of change fee with the cancelled fee from the last booking I’d be out another $107! I get to the airport and my TSA precheck was not carried over and now had to go though the regular line and was pulled aside to be patted down and my bag checked. The staff at the gate awesome! Got my dad and I a seat next to one another. The stewards were get and the flight was good. We arrive in ATL 15 mins early and find out that Delta is at the gate and we have to wait 45 minutes for the gate to open. I cannot tell you how strongly I feel that I will never fly Spirit again.

✅ Trip Verified | Houston to Santiago via New Orleans, Ft Lauderdale. Plane was delayed more than an hour in Houston. Made us late for the connecting flight in Ft. Lauderdale. Spirit comped a hotel room and meals ($7.00 per meal) but made no mention of what we were in store for the next day. As you know, the hotel checkout time is noon. Our flight was not until 11:43PM. The hotel shuttle did not bring us back to the airport... saying that we had to wait more than an hour. We ended up taking an Uber. Once at the airport, the airline refused to let us check our bags citing some vague FAA rule about accepting bags before 4 hours pre-flight. Then we were stuck. No place to go, no way to go, and no food without hiring another Uber or Taxi. The first Spirit employee was progressively rude. The second employee walked away when I demanded to speak with a supervisor after a she was short with me. Finally, the third person made a valid attempt to help but failed because he could not find our account in the system (which later we found our had to do with how we were processed the night before). We went back to the first rude guy, who was "guarding" the lanes to customer service. We wound up walking right past him and talking to a different agent. This agent found our account but could not find where we had paid for 2 checked bags. After more than 30 minutes literally fighting with them at the CS counter and waiting for a "supervisor" to approve our flight (one we already paid for and were supposedly rebooked to) and our luggage, we were finally accepted and allowed to check our bags. Now we are waiting 10 hours to catch the next available flight. An entire day of our vacation wasted because of Spirit... not to mention having to fight with them to get what they should have freely given to begin with. Never again. After this trip I am done with Spirit forever.

❌ Not Verified | Orlando to Portland via Las Vegas. This was the worst customer service, uncomfortable seats that do not recline with fixed arm rests, rude stewardesses, pay for everything (even a glass of water!). I will never fly Spirit again! We checked two bags at $50 a piece and only ended up with one. It too 6 days and countless phone calls to have my bag returned.

✅ Trip Verified | Dallas Ft Worth to Atlanta. This is the worst airline ever. My flight from DFW to ATL was originally supposed to fly out at 8:30am and arrive 12:30pm. The flight was delayed twice and at 9:30 the second delay they said the aircraft had been struck by lightning and we do not know yet what out next step is. Back and forth between costumer service over the phone and people standing at the podium furiously trying to get other options to fly on another flight or to be put on another airline, no one knows anything and can’t really help until they get updates from the manager! Stating that only when the flight is canceled the manager will tell us whether we can put passengers on different airline. 10:14 I receive an email saying flight is canceled “extended delay” until tomorrow morning. However people at the podium are still saying we don’t know yet. It’s 12:38pm now and I got a refund which doesn’t really help me because I missed my meeting in Atlanta and wasted my time with them. People do not have time to waste. Time is the most thing I’m furiated about because they wasted my time figuring out what plan B is and not offering other reasonable options to cover up their unprofessional airline problems. I will never ever fly this airline again and will not recommend anyone I know to ever fly with them! If I could give it a 0 rating I would

✅ Trip Verified | Los Angeles to Dallas. I am extremely frustrated with the automated help centre lack of options to speak to any customer service rep. No option to speak to a customer service rep. Holding for hours, no options to leave your number and they will call you back. They seem to think we have all day to sit on hold - so saving a few bucks isn't worth it.

✅ Trip Verified | Seattle to Fort Lauderdale. Worst airline ever and will not fly with them ever again even tho they are cheap. Needed to book a last minute flight and they were the only reasonable cost. First their website was down and kicked me out in the middle of the booking. I called them on an 801 area code which I don’t think is toll free. The rep on the phone was so rude and didn’t know what she was doing. I think they were out of country reps. Wanted to charge me $25 to book my flight even though the site was down. Totally inconvenienced me to try all this stuff on the computer to try to get it working and refused to waive the $25 booking fee then ended up hanging up on me. When the site came back up I booked the flight and it was delayed a total of 5 times before I got to bored. All staff was rude and wasn’t helpful, accommodating or friendly. By far the worst airline I’ve been on. Judging by the reviews I’m not the only one that thinks so.