Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3124 reviews
3/10
2 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Flying into Las Vegas there was no alcohol to be had. We were told that the passengers coming from Vegas drank it all. The seats are super tight the plane dingy and the staff were extremely rude! Also after booking flight and hotel plans needed to be changed. Even though I tried to change hotel dates to leave earlier several weeks prior to our trip there was no refund. We had to pay an astronomical amount to change our flight to come home early even though we requested the flight change weeks prior to our trip. Extra costs for boarding passes carry on's and checked luggage made this trip much more expensive than if we would have booked through another carrier. Flying home from Vegas never happened. Best case scenario flight home delayed for 6 hours. They would not comp anything and couldn't give an exact time to fly out. We were told that they would accommodate us in some unknown fashion if it the flight was delayed more than 24 hours. Needless to say we paid for another flight to get home. We will never fly Spirit Airlines again!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I have never been on a worse airline. They hook you on the rate but you end up paying for all the hidden charges. I booked this airline for the direct flight but of course that did not matter when the flight was delayed 2 hours. The plane was dirty garbage all over the floor the seats did not recline they were small with no space you had to pay for your beverages! I have a family of 4 and when I tried to reserve our 4 seats together because I have small children I had to pay $10 per seat and then for my suitcases.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I planned a trip with my family 4/12 through 4/28 to go to Guatemala to visit family. I pick Spirit Airlines because they seemed to give the best deal with later became very eye opening due to all the little charges for checking in bags and charging for everything under the sun! Because my bags were not checked in online I had to pay a carry on had to be paid for food on the plane was costly for what they had. Had I known all the money I would be charged I would have booked with a better airline. Spirit has the most unfriendly customer service people I have ever seen and were very rude to those that had questions. Spirit airlines nickeled and dimed us that it made our trip a little more stressful! I would recommend that you find another airline to fly on whenever possible. The next time I will book a flight that cost more just to avoid Spirit airlines! The seating is cramped and very uncomfortable! Inflight entertainment - what inflight entertainment. Spirit is a joke.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I feel that Spirit Airlines is in the business to nickle and dime a customer. These are the following reasons: Airline ticket may be reasonable but baggage cost $300 for 3 bags and 1 bag was a take on. Told to go online to save money for luggage prices however you had to pay additional money and/or join and pay for a membership this was not initially told to me beforehand. It was an additional $10 if you had not already printed your boarding pass plus if you wanted an assigned seat that was also an additional $15. The plane seats were horrible you could not recline in them how would your back feel flying from Baltimore to Vegas round-trip it was like standing up the entire time! Finally the bundle menu the prices were terrible and utilizing a credit card for a soda and cookies for $10 is ridiculous. Furthermore if your luggage was over 50lbs you are looking at an additional $80. Never again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

On the 4 flights I took with Spirit between April 24th and May 1st to Costa Rica from LAX and back the flight from Ft. Lauderdale to Costa Rica was delayed several hrs and both returning trips were delayed. One of which was my return trip from Costa Rica to LAX in which the layover flight at Ft. Lauderdale was pushed back until 11pm which meant our flight would land at LAX to 2am. When I asked the customer service rep at Ft. Lauderdale if the airline could arrange for a shuttle or taxi to get me home because of the third delay of the 4 flights she said she could do nothing but arrange for better seats for us. That meant very little to me considering Spirit has some of the worst seats I've sat in. Once on the plane I figured Spirit would at least offer their passengers a complimentary bottle of water for another delay. But no they still wanted to charge us their insanely high prices for their beverages and food. All in all Spirit offered the worst flight experience I've ever had.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

I was denied my seat by the ticket agents. I arrived as instructed over an hour before the flight (ATL-LAS). When I went to check in at the kiosk a ticket agent explicitly told me to stop and stand in a different line. Once the agents finished texting and chatting with each other they finally got to me - only to declare that I'd missed check-in. When I protested that I'd been standing in line the whole time waiting for them they said I should have checked in via a kiosk. I replied that I had been checking in until they told me to stop and get in another line. Then they offered to rebook me on a flight leaving 2 days later. The whole time I was at the ticket counter the other agents were busy taking complaints from other customers.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I hadn't flown in years and was excited to fly again. Found the best rates with Spirit and was ready to go. Everything went downhill from there. Once you arrive you get hit with all theses extra fees for everything from baggage to snacks and soda on the plane. Then the seats are so cramped this is the first plane I've been on where my knees touch the seat in front of me. In the end it would have been cheaper and more comfortable to fly with another airline. Never again will I fly with Spirit.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

I flew Spirit Airlines for the first time in March 2014 from Minneapolis to Ft. Myers FL. We departed early and arrived early. The flight attendants were friendly. I only took a backpack so I had no additional fees. After three days I decided to stay longer so I went on-line and changed my return flight to a week later. The cost was a flat $130 change fee - way cheaper than the major airlines and also no charge for any difference in airfare. Once again we arrived 15 minutes early in MSP. I would definitely fly Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

It is a shame that when you fly on this airline you must figure in the hours of delays and lies that the airline will give you. I was to fly from Myrtle Beach to Washington DC (Baltimore) at 5.22pm. They came across the intercom that the flight will be delayed until 8.30pm due to a bird strike against the plane. Then right before we get to board they delay it again until 10.01 due to 2 strikes of lightning against the plane. I have been watching the board and when Detroit hit their boarding time it went to 1.00am. Now the next flight out of Myrtle Beach is not until 5pm tomorrow night that is if we don't take off at 1.00am. This is not what I want from an airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

I just traveled from Denver to Fort Lauderdale this morning. My experience was great! Before I departed I saw lots of unsatisfied reviews everywhere primarily complained about the size of seats and services I was very nervous and anxious. But it turned out Spirit Airlines was run as a normal low cost carrier which you got what you paid for. I traveled with a backpack which is able to put under the seat. I also had personal item. My final destination is to Lima and I only paid less than $500 for round trip. It was really a great deal. I am about 5'3" so I don't feel the seat is as small as claimed. I would highly recommend this airlines to anyone I know. You will save a lot!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]