Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"experience wasn't pleasant"

(Canada)

Trip Verified | Detroit to Port au Prince via Ft Lauderdale. The moral of the story is that you get what you pay for! We saw great deal on round trip flights and purchased them! Our entire experience wasn't pleasant. The Spirit airline representatives in the airport were very rude and ignorant, not just to us but too a lot of other customers. It was crazy to see how many other customers were very upset with their service! We also got hit with a nice luggage fee which cost us almost an extra $400 total! It was also interesting to watch a lot of other customers giving the same reaction as us to this surprise luggage fee. I also bought a brand new suitcase for the trip, which is now broken. After seeing the other ratings for this Airline, it all makes sense.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to Port au Prince
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never flying Spirit again"

(United States)

Trip Verified | Hartford to Orlando. Customer service is Awful. they charge your card 2 months after flight. resulting in duplicate charges. They don't answer direct questions and refuse to escalate the call to management. Never flying Spirit again, Definitely a low budget company in more than 1 way.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHartford to Orlando
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Spirit again"

(United States)

Trip Verified | Tampa to Atlanta. This has got to be the worst experience I’ve ever had the misfortune to experience. We had a trip to OAK planned on May 5th and I paid for 2 one way tickets $190 each. Last minute plans out of our control changed forcing us to cancel/rebook to ATL. I lost all but $60 of both tickets and booked one for my father and one for myself. The customer service person was atrocious and was next to useless. After 30 minutes on the phone and a $75 change fee on one ticket and the other was supposed to use the credit?? Yeah explain that one!! Today I go to check in and mine was ok and allowed me to check in. My fathers we could not locate we unfortunately have to call customer service again. After another very unhelpful gentleman we found out that when the ticket was rebooked it was rebooked to leave from Atlanta to Oakland on the seventh have no idea why. At this point we were 3 hour to wheels up and I was told that day of change fee with the cancelled fee from the last booking I’d be out another $107! I get to the airport and my TSA precheck was not carried over and now had to go though the regular line and was pulled aside to be patted down and my bag checked. The staff at the gate awesome! Got my dad and I a seat next to one another. The stewards were get and the flight was good. We arrive in ATL 15 mins early and find out that Delta is at the gate and we have to wait 45 minutes for the gate to open. I cannot tell you how strongly I feel that I will never fly Spirit again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Atlanta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"done with Spirit forever"

(United States)

Trip Verified | Houston to Santiago via New Orleans, Ft Lauderdale. Plane was delayed more than an hour in Houston. Made us late for the connecting flight in Ft. Lauderdale. Spirit comped a hotel room and meals ($7.00 per meal) but made no mention of what we were in store for the next day. As you know, the hotel checkout time is noon. Our flight was not until 11:43PM. The hotel shuttle did not bring us back to the airport... saying that we had to wait more than an hour. We ended up taking an Uber. Once at the airport, the airline refused to let us check our bags citing some vague FAA rule about accepting bags before 4 hours pre-flight. Then we were stuck. No place to go, no way to go, and no food without hiring another Uber or Taxi. The first Spirit employee was progressively rude. The second employee walked away when I demanded to speak with a supervisor after a she was short with me. Finally, the third person made a valid attempt to help but failed because he could not find our account in the system (which later we found our had to do with how we were processed the night before). We went back to the first rude guy, who was "guarding" the lanes to customer service. We wound up walking right past him and talking to a different agent. This agent found our account but could not find where we had paid for 2 checked bags. After more than 30 minutes literally fighting with them at the CS counter and waiting for a "supervisor" to approve our flight (one we already paid for and were supposedly rebooked to) and our luggage, we were finally accepted and allowed to check our bags. Now we are waiting 10 hours to catch the next available flight. An entire day of our vacation wasted because of Spirit... not to mention having to fight with them to get what they should have freely given to begin with. Never again. After this trip I am done with Spirit forever.
AircraftAirbus
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHouston to Santiago via New Orleans, Ft Lauderdale
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United States)

Not Verified | Orlando to Portland via Las Vegas. This was the worst customer service, uncomfortable seats that do not recline with fixed arm rests, rude stewardesses, pay for everything (even a glass of water!). I will never fly Spirit again! We checked two bags at $50 a piece and only ended up with one. It too 6 days and countless phone calls to have my bag returned.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Portland via Las Vegas
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline ever"

(United States)

Trip Verified | Dallas Ft Worth to Atlanta. This is the worst airline ever. My flight from DFW to ATL was originally supposed to fly out at 8:30am and arrive 12:30pm. The flight was delayed twice and at 9:30 the second delay they said the aircraft had been struck by lightning and we do not know yet what out next step is. Back and forth between costumer service over the phone and people standing at the podium furiously trying to get other options to fly on another flight or to be put on another airline, no one knows anything and can’t really help until they get updates from the manager! Stating that only when the flight is canceled the manager will tell us whether we can put passengers on different airline. 10:14 I receive an email saying flight is canceled “extended delay” until tomorrow morning. However people at the podium are still saying we don’t know yet. It’s 12:38pm now and I got a refund which doesn’t really help me because I missed my meeting in Atlanta and wasted my time with them. People do not have time to waste. Time is the most thing I’m furiated about because they wasted my time figuring out what plan B is and not offering other reasonable options to cover up their unprofessional airline problems. I will never ever fly this airline again and will not recommend anyone I know to ever fly with them! If I could give it a 0 rating I would
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Atlanta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"saving a few bucks isn't worth it"

(United States)

Trip Verified | Los Angeles to Dallas. I am extremely frustrated with the automated help centre lack of options to speak to any customer service rep. No option to speak to a customer service rep. Holding for hours, no options to leave your number and they will call you back. They seem to think we have all day to sit on hold - so saving a few bucks isn't worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Dallas
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will not fly with them ever again"

(Canada)

Trip Verified | Seattle to Fort Lauderdale. Worst airline ever and will not fly with them ever again even tho they are cheap. Needed to book a last minute flight and they were the only reasonable cost. First their website was down and kicked me out in the middle of the booking. I called them on an 801 area code which I don’t think is toll free. The rep on the phone was so rude and didn’t know what she was doing. I think they were out of country reps. Wanted to charge me $25 to book my flight even though the site was down. Totally inconvenienced me to try all this stuff on the computer to try to get it working and refused to waive the $25 booking fee then ended up hanging up on me. When the site came back up I booked the flight and it was delayed a total of 5 times before I got to bored. All staff was rude and wasn’t helpful, accommodating or friendly. By far the worst airline I’ve been on. Judging by the reviews I’m not the only one that thinks so.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Fort Lauderdale
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seats are so uncomfortable"

(United States)

Trip Verified | Ft Lauderdale to Columbus. The worst flight I’ve experienced. The seats are so uncomfortable. There was an altercation on the flight between two passengers - it became very vulgar and disruptive. The flight attendants took forever to come and break it up. It happened the row directly behind me, and it was very uneasy. Flying already causes some anxiety, and this issue only made it much worse!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Columbus
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am extremely upset"

(United States)

Trip Verified | Cancun to Dallas Ft Worth. Monday April 23rd we boarded an American Airlines flight from DFW to Cancun, Mexico to take my 18 yr old daughter on her high school graduation trip. Once on the plane, my husband realized he had lost his Polish greencard in the airport. They allowed him off the plane to try and retrace his steps to locate it to no avail. We knew it was somewhere close to the TSA checkpoint because he had it to get his boarding pass just before. Once we got to Mexico, I called your customer service line explaining to the agent what had happened and asked her what we needed to do because we wanted to be prepared before trying to fly back. She told me that as long as he has his passport and another form of ID, even if it's just a credit card, that he would be allowed to board the plane back. DFW had located his greencard and we would pick it up when he went through imigration. He was still uneasy about this, but I assured him that the agent I spoke with told me it would be no problem. Our return flight was for last Friday morning April 27th. We arrived at the airport plenty early to make sure there were no issues with him getting onto the plane. We walked to the counter and explained the situation to the staff working and what the other agent had said. We also provided him with his Polish passport and the boarding pass from the original flight and were told he could not board the plane. He then called over a supervisor who looked at us, not the computer or any of our documentation, only us and said "You can't board" and walked away. At a loss of what to do, he told me and my daughter to board the plane and he would stay behind to see what he needed to do. I don't know if you have ever had to leave someone you love in a country you're not familiar with, but it's damn hard to do. I knew staying behind with him would cost us twice as much and that I had to get my daughter back home. So we boarded the plane without him. He spent another 24 hours in the Cancun airport alone with no sleep waiting for a flight we had to pay out of pocket for on another airline to get to Mexico City. From there he had to take another flight to Laredo Mexico and pay for a taxi to take him to the port of entry where he had to walk across the bridge, be detained by immigration, put in a cell and wait until they could scan his prints to show that he is in fact legal to cross the border. Once he paid the $586 fee to re-enter through, we then had to pay out of pocket for a hotel room so that he would have a place to sleep for the night as well as pay for another flight back to DFW where he then picked up his greencard at the lost and found office. To call this trip a nightmare is an understatement. Had the agents at the counter made the call to verify our story and information, we could have easily flown to DFW and had it taken care of with absolutely no issue. Instead we had to endure 2 more days of stress not knowing what was going to happen as well as another $1200 that had to be put on our credit card. I am extremely upset with how this was handled. When speaking to imigration at the border, the agents explained to him that he could have easily boarded the plane and imigration at DFW could have easily handled it there. Instead, I had to explain to my daughter that it was not her fault just because it's where she wanted to go for her senior trip. We are not well off people and we saved for 6 months to take her on this trip, only to have it turn into this mess!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Dallas Ft Worth
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no