Spirit Airlines

Not Verified | Spirit is the worst airline I have ever flown with. They booked us along with 15 other people on less than an hour layover to go through costums and security. We missed our flight, had to pay extra for parking, an extra night stay, and all missed work the next day because the next flight wasn’t until the next day. They then over booked the next days flight and several people were forced to stay back for another 12 hours. After all of this they took zero responsibility and no one was accommodated for. We respectfully asked them if there was anything they could do for us and they said they were not responsible for the missed flight but the airport was. The airport was amazing and gave us passes to get to the very front of all the lines and it still wasn’t enough. They also make you pay for the normal size of a free carry on bag, so their flights are actually no cheaper! Anyway, if you’re looking to book a trip... don’t ruin your trip by booking it with spirit! Seriously was one of the most frustrating experience of my life!

✅ Trip Verified | New York to Chicago. I had flown with Spirit five years ago and the terrible experience I had then, made me swear off this airline. But time did it's thing and dulled the memories. So I booked with Spirit again because the flight times seemed convenient. Little did I know that Spirit almost never flies on time. My husband's flight was delayed so much, the hotel cancelled his reservation, causing him immense trouble in the middle of the night. Same with me. Each way, my flight was delayed over 4 hours. As we sat at the gate wasting precious hours of our life, we wondered what were some things more probable than a Spirit Airline taking off on time- Lightning strikes? Winning the lotto? After the endless wait, when you finally are seated, the aircraft is usually the last in the line to take off, which means you sit in a cramped chamber for 45 mins with babies getting restless and crying their heads off because Spirit cannot take off on time. And of course, one must mention the stupid 'carry on' fee that Spirit charges. As an economist, who is very well aware of price-discrimination and how it wants to create an illusion of keeping the base fares low, let me call out their nonsense. They are not creating value for customers, except may be those fleeing home. Most people travel with a carry on bag and the act of having to pay for it makes Spirit suck big time, even if they keep base fares low. Read some behavioral economics, people. Finally, and this is small fry compared to the gigantic problems discussed above, but still I would like to point out that asking people to buy water and making the hosts push the peddling cart up and down the aisle like an ice-cream man on a winter afternoon- is just to so ridiculously wrong and lame. You can be a budget airline. But you can still maintain class, can't you? Do you have to show off your cheapness by having half a tray table and asking people to pay for water? I hope I do enough good in my life that I never have to fly with Spirit.

✅ Trip Verified | Kansas to Seattle. The worst customer service as well as flight. Delayed two times and in the end they canceled my flight to Seattle. I have college, work, and family to take care of. They didn’t even give me refund! Never take Spirit. I will make sure to never use them again as this was my first time try them.

Richmond to Las Vegas via Orlando. Worst airline I have every flown with. No Wi-Fi, no complementary drinks or peanuts. They didn't even have small blankets to offer like Delta and American does! Horrible service also.

Not Verified | Fort Lauderdale to Newark. We tried to do our check-in online the day before and we realized that we had to pay double of the price from any other airline companies, for checked baggage and carry-on! This was a shocker! The system won't let us do the check-in online the day before (the price for the checked baggage and carry-on were $10 cheaper) therefore we had to do it at the airport and we paid full price (over $100 for 2 piece of luggage). Unbelievable. Furthermore, the airline company doesn't even offer a glass of water on board. Everything needs to be purchased. I will never use Spirit Airlines for any of my trips. Flying to FL on Jet Blue was a different story, regular $25 for checked bag, free carry-on, comfortable seats and a choice of drinks with some snacks. Definitely no hidden fees with them. I will not recommend Spirit Airlines!

✅ Trip Verified | San Diego to Chicago. This is, by far, the worst airline. I purchased airline tickets ahead of time for my travels to and from Chicago to visit my husband. When flying from Chicago to San Diego, they delayed my flight by 24 hours. I was emailed the change in departure time on my way to the airport, three hours prior to departure time. I had no where to stay during that time either, the Airbnb’s and hotels for same day were obviously expensive and when I asked the Spirit associate at the customer service desk if they could provide me with a voucher for a hotel, he gave me some pink slip and said you can call these places and see if they can discount your room for you. Obviously, I was already in disbelief. In addition, when I called, the representative said they had no where left to offer me. I slept at the airport. Two weeks later, as I had already bought tickets through Spirit to go to Vegas from Chicago, I arrived at the airport and again, the flight was delayed by two hours. The staff member explained that I would not make the connection flight in San Diego if I left two hours later. When I looked online later that day, that same flight that I could’ve got on had arrived one hour before my connection flight departed from San Diego. I could’ve made it. The staff member’s judgement was off. Then, Spirit sends two $50 vouchers to fly with them again, of which you are unable to use simultaneously according to their call center. This is clearly a tactic for you to continue purchasing tickers with their airlines. I trashed the vouchers. I do not want them. I would much prefer, and advise, you pay more for a better airline.

Not Verified | Worst airline for its ontime departure. Me amd my family just flew from Fort Lauderdale to Boston and we were delayed by 3 hours. We accepted it but on our way back from Boston, flight which was scheduled to fly at 11:46 am has not flown yet. They keep on changing the departure time. They will not accommodate their customer to another airline and next flight available cannot be accomodated either because its overbooked. A customer like me who fly a lot is better off by using any other budget airline than Spirit. I have always heard bad things about Spirit Airline but now I am a witness.

✅ Trip Verified | I was pleasantly surprised about my time on Spirit Airlines. It was a very inexpensive red eye from Seattle to Houston. Everything went so smoothly! Yes, you have to expect to pay for your luggage and less leg room - but it was worth the cheaper price. Everything was on time, we boarded quickly and the pilot was kind and funny!

✅ Trip Verified | Las Vegas to Kansas City. This airline is terrible! We had the worst experience ever with them! Coming home from Vegas and went to check in for flight and find out they cancelled our flight. We waited an hour for them to start calling us up! When we got up there she told us we should have an email. They rerouted us through Delta and we had to fly to Atlanta and have a 3 hour lay over and then fly back to KC! She also told us we would get refunded for any charges for the flight that got cancelled. I had purchased a checked bag (50$) and fast track check in (14$). Today I called to find out when my refund was coming and they informed me they could not refund my money! That I should of gotten the refund while I was there! Then proceeded to tell me the only thing I could do is go to Vegas and ask for my money back or file a complaint online! They basically stole 64$ of my money because of their own mistakes! I will never use this airline again!

✅ Trip Verified | You are better off driving across the country then flying with Spirit Airlines. We had a 90 minute layover in Fort Lauderdale after returning from Cancun. The airplane that arrived in Fort Lauderdale we were held on for one hour “due to weather” even though it didn’t rain the whole day. Then we used my boyfriends military ID skipped all the lines for customs and still didn’t get to the flight. We then waited in line for four hours for them to tell us that they rescheduled our flight for the next day (16 hours later) with no accommodations for food, hotels, absolutely nothing. The staff were rude and disrespectful and couldn’t even accommodate an active military member who is now stuck trying to sleep in this airport with people from 3 other planes that this same thing happened to. I’d walk across the country before I ever go through them again. Absolutely pitiful.