Spirit Airlines

✅ Trip Verified | I have been a loyal customer of Spirit Airlines and that includes my family as well. I have heard horror stories pertaining to the management of this airline but until today, I did not want to participate in any negative reviews hoping that what others are complaining about would not happen to me. Unfortunately it did! On Sunday, June 3rd, at approximately 7 pm, I booked a flight from FLL to LGA. On Monday morning at approximately 9 am, my secretary brought to my attention that on the website, I clicked off a new feature added in a box where I am requesting a carry on and a checked bag for the total price of $81. Being within the 24 hour window that Spirit allows cancellations and modifications of errors, I called and asked for the support to correct this issue. They offered me $199 credit from the $219 charged. When I proceeded to book another flight, I saw only a credit of $109. I called back and spoke with another employee who assured me that within 24 to 48 hours, the credit originally offered will be granted after a phone review of my conversation is completed. 48 hours passed without getting the credit, I was told that I had to wait 72 hours for the phone review to take place. 72 hours went by and no full credit was issued. We are $9 club members, MC holders and loyal frequent flyers. The unorthodox methods of bait and switch used by this airline together with the rest of the inferior services offered to their passengers are good reasons to consider using an airline such as Jet Blue that may be charging slightly higher rates for their tickets but have an excellent customer service and loyalty track record. Shame on the Spirit management for implementing and allowing the use of this bait and switch method of doing business.

✅ Trip Verified | Latrobe to Myrtle Beach. I’ve flown with Spirit Airlines many times and I have always had a pleasant experience. The tickets are extremely cheap, and their staff is very professional. They do their best to help. One particular time, I was running late for my flight and they front loaded me through security so I could make it - it was greatly appreciated.

✅ Trip Verified | A recent experience flying with Spirit Airlines from Baltimore to Los Angeles for someone who moves around in other countries quite a bit left me dumbfounded. How can such an airline stay in business regardless of the low frill business model in the current age that we should be demanding more and expect more for our buck. Rude and not very well trained check in staff, including the supervisors. The check in operations at the Airport was very mediocre at best. 5 hours flight with no entertainment on board not even a wireless one that you could connect your own device. Hardly any leg room across standard seats. They charge fees for checked in luggage to include carry on hand luggage. Should we not be demanding more from our Airlines in terms of service, offering and features? Are we going back in time, depriving travelers of essential services to enrich shareholders and executives. I got to my destination and find out that one of my suitcases was missing still as of 4 days later. What an Airline, incompetence, lack of service, unbelievable service.

✅ Trip Verified | Atlanta to Los Angeles. From beginning to end, all dealings with Spirit Airlines was positive. All employees were friendly, efficient and professional. The pilots were skilled and the fight attendants were most pleasant. The planes were comfortable and quiet. Flights were not only on time but even arrived a little early. Baggage claims were efficient and reliable. Take your own snacks and you’re all set. I read some bad reviews but I can honestly recommend Spirit Airlines.

✅ Trip Verified | Orlando to Dallas via Detroit. Spirit is the worst airline to fly with. The delay was horrible. I was onboard and in the air when we had to detour back to Orlando international airport due to some crew / cabin problems. They were trying to give us a flight from Orlando to Detroit and wait till 8:30 to get on another flight to Dallas.

✅ Trip Verified | Original flight was supposed to be Atlanta (departing at 12:45pm) to Houston and Houston to San Diego (arriving at 5:30pm). I was told my flight was delayed 1hour before departure. So I sat around the airport for 3 hours waiting on a plane. Which caused me to miss my connecting flight. I was told I had 3 options, wait for next flight (a day later) get Spirit credit back, or get refunded for the unused ticket. I had to work the next day and even if I could stay another day I have no where to stay and no means of transportation (I had already turned in my rental and checked out of my hotel). I asked the staff and called customer service all of which was very unhelpful. They refused to provide a hotel and refused to put me on a different airline. So after 2 hours of stressing out over how to get home. I found a Spirit flight to LAX instead of my original destination of SAN. Atlanta to Tampa to Los Angeles. The flight didn’t land in LAX until 12AM. I then had to rent a car ($155) and drive two hours to San Diego. I didn’t get home until 3AM.

Not Verified | This is my second Spirit Airlines flight that has been delayed in the last week. The first was a weather delay and probably unavoidable. The second was due to an issue with a flight attendant. This delay was an immediate hour delay, which is frustrating. You didnt know you were going to be an hour late before everyone arrived to board? I'm mostly frustrated with the communication. I inconvenienced my family by a really early wake up only to find that the flight was significantly delayed. I think Spirit can do better.

Not Verified | Tampa to Atlanta. I would say you get what you pay for considering Spirits “cheap” flights however not really because its just as much as the main lines after you pay an arm and a leg for even just a small carry on. 3$ for water (but ice is free!) And in addition, there’s less amenities on spirit than other flights and I feel I've been jipped of my money. Definitely won't fly with Spirit again.

✅ Trip Verified | Richmond to Ft Lauderdale. I decided to purchase cheap tickets from Spirit Airlines b/c it seemed to be like a great deal (at the time) to get me from point A to point B. My first ticket from San Diego to DC had to be cancelled due to a court appearance. When I called them to explain, they told me that I would cost me about $176 to rebook my ticket. However, I could cancel it for $100. After the cancellation, of a $230 ticket, they ended up refunding me only $60 in airline credit. Less than a week later, I ended up purchasing 2 one-way tickets from my mom to pick up my Nephew. I had booked it thru Cheaptickets.com which has a 24 hour cancellation policy. I mistakenly purchase my mom return ticket on the same date as her departure, when I called to cancel this, Cheaptickets advised me that for Spirit Airlines the issue had to be dealt with them directly. Call Spirit Airlines and while I am on the phone, there is a message that says "you can make changes to your reservation online or via the app." Go to the app and I make those changes. Surprisingly with a $1.00 plus refund. I make a screen shot of this just in case. Go on with my day. Two days later, I tried to pull out the itinerary, and it keeps showing me the original itinerary from 06/19 instead of 06/23. I called Spirit Airlines who were not able to locate the change and told me that there is no option to make changes thru the app (apparently she was not familiar with the app and its features). I asked to provide me her email to send her the screen shots with the changes, she provided me with a website to go thru (which makes me wonder how that is going to help me if their app is the one that got me in this mess in the first place). Then, transferred me to floor manager who attempted to assist me by looking into my credit card, name of the passengers, etc. but at the end was not able to assist me as well. At the end. I lost about $500 in less than a week, rebooking for my flight from San Diego to DC, and now purchasing new tickets from VA to FL for my mom and nephew (tickets turned out to be non- refundable?). I realized $30 to $50 dollar difference is nothing compared to the peace of mind other established airlines provide you with, on top of the fact that you can take a decent size carry-on and they provide you with soft drinks during their flights.

✅ Trip Verified | Hartford to Fort Lauderdale. My party of nine checked in with plenty of time at the Spirit Terminal at Bradley Airport in Hartford, CT. As we only eat kosher, we were finishing up our kosher pizza (purchased out of the airport as there are no kosher stands there) as we were walking over to security etc. We then headed over to security and got to the gate with 25 minutes to take off. They closed the gate and claimed we were eating pizza and dawdling. We were not doing any of those things. We had 5 kids with us and twin one year olds. We left ourselves plenty of time. they saw we checked in more than 3 hours to flight time. They saw we were going thru security as it is a tiny airport, they did not call us, help us, make final boarding calls. They saw security took a little longer because of our party size. We got to the gate with 25 minutes till take off and they didn't care. They didn't even want to speak to us.