Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3041 reviews
3/10
2 star Skytrax Rating
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2/10

Spirit Airlines customer review

(United States)

Flying Detroit to Dallas and the flight was delayed 4 hours because the tail of the plane was broken. Apparently there are no back up planes. Called Spirit customer service twice and received attitude. They would not book us on another airline and only offered a 60 day voucher but they would not tell us the amount or cap for this voucher. They also would not cover the taxes and fees associated with the voucher or any of the other nickel and dime fees that come standard with flying Spirit. They offer the cheapest tickets because no one wants to fly their terrible airline and because they scrap their quality from the bottom of the barrel across the board.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I am not a person who flies often. However my experience with Spirit Airlines was the least enjoyable of any trip to date. The airports were dingy and dirty the air planes were small and the seats were uncomfortable. These areas of discomfort would have been on the verge of acceptable if the cost of our flights really were less expensive than the other air lines. In the end the cost of the bags (with a weight of 40 pounds max) the cost of a carry on and the fact that we had to pay to select our seat increased the cost of the flight to be equal of other carriers. The level of delays not just for our flight but for every flight that day (and not related to weather) was unbelievable. The saving quality of Spirit was the staff. Everyone was pleasant and helpful even in the midst of cranky customers.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(Australia)

Bogota to Las Vegas via Fort Lauderdale. Terrible experience very dirty flight and extremely disorganized passenger service and operations. This airline having know the fact that it takes time to go through border control and homeland security gave us less than 1 hour at Fort Lauderdale airport to go through the security and immigration check during peak hours with over 300 odd passengers in a queue. This was at 18.45 hrs I was supposed to be on my next flight unfortunately with Spirit at 20.00 so we had roughly 35 mins. As a result I missed my flight. In spite of the fact that the airlines knew that so many passengers were stuck in the queue with immigration they didn't bother to delay the flight by few minutes and left us in limbo. I went to the service staff and they said they could not ud to Las Vegas that night but the day after. They wouldn't provide a hotel but said they could get me to LAX airport that night and I could make my way to Las Vegas by taxi (at my own cost ). This flight was delayed by nearly 3 hours and I reached LAX at 2.30 in the on 15th leaving me no way whatsoever to reach Las Vegas by 4 am to board my next flight. I had to buy another ticket for my international flight for roughly $900.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Sure get a cheap flight but you'll get to spend hours and hours at the airport waiting to get on your flight. I am in the middle of 3 hour delay that has been upgraded to a 6 hour delay. I could have spent this time on something productive instead of sitting in an airport. My mother's last trip involving Spirit included a 2 hour delay and on my last flight with spirit it was a 3 hour delay. Change your name to Delay Airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I recently flew round-trip from Detroit MI to Las Vegas NV April 4th and April 7th 2014. The airplanes that Spirit used for both of these flights were absolutely filthy (grease prints from foreheads on the backs of the seats and dirt on the floors). But this was the least of my complaints really. Spirit charges $45 for a carry-on bag when you use the 24 hour check-in services online ($55 if you check-in at the airport). If you would like to check your bag when you use the 24 hour check-in services online then it is $40 ($50 if you check-in at the airport). Oh and these are only one-way so for a round-trip flight double those amounts. I ended up paying $90 just to bring my carry-on bag on the plane with me. To choose your seat Spirit will charge you $18 one-way. Double that amount if you want it for a round-trip vacation. So if you would like to sit next to your friend significant other children parents etc. then it will cost you nearly $40 extra. Those complimentary beverages? On Spirit they are not complimentary. $3 per beverage and obviously no free refills. So while Spirit may advertise with those low prices flights they will then screw you over by charging you a ridiculous amount for luggage (both carry-on and checked) your seat and beverages that would otherwise be complimentary if you had chosen another airline. Do not fly with them!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is the worst airline I have booked through. There is a fee to pick your own seats nothing is transferable if something beyond your control comes up. This is just not a consumer friendly airline it's just plain greedy. It's not comfortable in the seats and they make you pay for every single thing. I will NEVER book through this airline again they are the most greedy airline imaginable. Anything they can possibly make you pay for you better believe they will. The service is horrible. Nothing was good about this experience.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Spirit Airlines customer review

(United States)

Boston (BOS) - Fort Lauderdale (FLL) return. Just do your research understand what you're getting and how businesses operate. In my mind this is the equivalent of taking the cheap Chinatown bus from Boston to NYC. No one takes said bus for comfort or luxury or great customer service or poor in-flight food they take it because it's cheap and it'll get you there one way or another. Spirit's whole business model is based on what they consider "extras." Carry-on that's bigger than a medium-sized knap-sack is extra. Being picky about your seat assignment is extra. In-flight snacks big seats using staff at the ticket counter all these are considered "extras." So when it comes down to it it's all a big game. They set the rules and you make the moves and manoeuvres to get through the maze with as few dings to your wallet as possible. With the "Spirit game" you don't pick your seats you bring your own food you pack as light as possible you measure and/or weigh your baggage beforehand to avoid penalties for getting it wrong you do your best to squeeze into small seats you listen to headphones when they do their credit card shpeel on the loud speaker if you can you go to the airport to buy your tickets (buying online carries a convenience charge) you find out ahead of time when the ticket counter is open at the airports you'll be flying through (if you need them) you avoid using the ticket agents in any way possible. Those are the rules of the game. It's up to you which rules you want to abide by and of course it's up to you whether you want to play the game at all.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

My sister and I flew to South Carolina and before we flew my husband called Spirit to see what the procedure was for checking baggage. He was told that although the internet says to pay $25 online or $50 at check-in or $100 at the gate we didn't have to. We flew out of Chicago O'Hare Airport with no problem. When departing South Carolina we were told as we were boarding that we had to pay $100 to carry a back pack and 1 piece of luggage with us on the plane. We and 3 other people had to pay $100 for nothing. It wasn't a problem going there suddenly it's a problem? I will never fly with this airline again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

My sister and I flew from New Orleans to Dallas on April 4-8 2014 and were pleased with their service! We read all the rules carefully and packed accordingly. No problem with our 1 checked bag a piece. We printed our boarding passes and prepaid our luggage both ways. The ticket agent in New Orleans even offered for us to choose our seats (free of charge) because the flight was not full. Pleasant flight attendants and they did not overly push their credit card. The return flight from Dallas was just as good and the cabin crew even better.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Spirit Airlines customer review

(United States)

Looks like cheaper airfare but is not! Don't be fooled. Tons of add on expenses include: Baggage seats fare club membership government's cut security fee passenger facility fee segment fee and federal excise tax. I accidentally paid for 4 bags to check online and only needed to check 2.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]