Spirit Airlines

Not Verified | This airline may be the cheapest but I’m a firm believer that you get what you pay for. First of all, you have to pay $84 round trip for one checked bag less than 40 lbs (if it weighs more, you have another fee) and you are only able to bring a small personal item on board for free. You also have to pay to pick your seat for each flight or they just place you in whatever is left. The seats on the flight are extremely uncomfortable and do not recline at all, they do not have any complimentary beverages or snacks. You must pay for everything on the flight. I wouldn’t suggest this airline.

✅ Trip Verified | I figured just maybe the check in crew were just tired and needed coffee since it was 5am. However, every single person checking us in and including the flight attendant were rude! No smiles, no help. Just do this, do that. I was treated better in bootcamp then any of your crew. The baggage weight is too low and cost too much for just 2 pounds over. I tried several times to access my flight information on the web page and to get prior information but this is as good as the customer service. I would suggest fixing the whole thing. To say the least I will not be using this airline again. I did see a sign on the plane saying Spirit were proud of being the youngest crew in the fleet. If that's the reason staff are horrible then may I suggest employing a older crowd!

✅ Trip Verified | Initial delay is 2.5 hours! Then when we land, we sit there for another 30 minutes. I traveled with about 10 other women who are traveling home all up and down the east coast. There were 5 of them that missed their connecting flight. I am now sitting here in Ft Lauderdale waiting for my connection and we cannot begin to board until the flight attendants get here. Wow, this is just terrible. The total cost was the same as Southwest but they are way way way more better. I won’t be flying Spirit again.

✅ Trip Verified | La Guardia to Ft Lauderdale. I expected delays of a few hours. I expected to be charged exorbitant fees for my bag. I did not expect their attendant to be wrong about my flight being delayed 8 hours. As I came in to drop off my bag a waiting attendant asked me where I was flying to. After responding, they told me my flight was delayed until 11pm from 3:30. I confirmed with the attendant it was the 3:30 flight as I overheard another attendant telling a customer on the 11am flight the same thing and she assured me it was. As I am starting at a new job tomorrow morning and was worried this would get pushed into tomorrow I had to speak to an agent to see what could be done. The line to speak with an agent took 2 HOURS to get through. During that time I saw the only other flight out of LGA today that i could afford was down to 2 tickets left. I cant risk losing this new job so I booked the flight. I finally get up to the front desk only for them to tell me their attendant had been mistaken and it was only the 11am flight being delayed, mine was actually fine. Except I already booked the other flight at 3x the original cost of my spirit ticket as it was last minute. They were happy to issue me a refund voucher Of $40. I will never fly Spirit again. Its simply not worth the hassle. It's cheap but the incompetence at all levels is unacceptable.

Not Verified | I did not have major issues with the airline. I arrived to my outgoing flight 75 minutes prior to departure and stood in line with little major movement. Finally someone asked me if I was flying to Cancun and I said yes. I cut to the front of the line where my bag was tagged ”late” and was told my luggage would not make it. Thankfully I found out the plane had. Mechanical issue and was almost 3 hours late. The return flight was great. We ended up being 25 minutes early.

✅ Trip Verified | Las Vegas to Fort Lauderdale. Cheapest way to fly. Spirit Airlines is truley the cheapest way to fly. The seats are not comfy, they dont recline, the trays are child like. Bring your own entertainment and food + drinks. They will not be provided to you. This airlines sole purpose is to get you to your destination. You wont be flying in style. Make sure to check in on time. Print your ticket before you get there You will pay for large carry on or checked bags

✅ Trip Verified | Las Vegas to Portland. Flight was cancelled for mechanical problems - ok, I get that. Next available flight was about 30 hours later, putting me home 2 calendar days later than my original arrival. When I asked to reroute to Seattle that night they wanted to charge me the equivalent of a full price ticket to do so. Eventually I escalated the issue enough that they comped the destination change, but didn't assist with travel back to PDX. There goes $300 to Uber. To top it off - they forgot my bag in Las Vegas. It has since arrived in Seattle, but their courier won't drive it to me because we are "too far". Sorry for the inconvenience Spirit. Trust me, you won't have to worry about me again.

✅ Trip Verified | Never use this airline! Received a notice about 2 hours before departure about plane being delayed, and several times more till the plane was 6 1/2 hours late. They say it was mechanical issues however, they told us that they only could refund our ticket, rebook, or for us to wait till they cancelled the flight with no departures till the same time tomorrow. I understand issues happen but they never once sent a manager when we requested one and never offered us the option for rebooking with another airline at their cost when the plane kept being pushed back. They preferred to allow everyone wait in frustration and anger. I reviewed their policies and whoever wrote them did so in a way that the company would be able to keep profits at the cost of "Not" keeping customer service priority one. I chose Spirit because the price appeared to cost less than others; well, I guess you get what you pay for. My ticket cost 180$ one way and fortunately my carry on bag (only luggage) was small enough otherwise it would have cost an extra 50$

Not Verified | Flew Spirit Airlines from Houston to Los Angeles. Absolutely the worst customer service I’ve ever had at an airport. We had to rebook the flight because we supposedly didn’t check in on time even though I checked in on my phone. The only item that is free is a purse. Almost $50 per carry on and $50 per checked bag. Check in and bag process is insane and highly unorganized. I will never fly this airline again!

✅ Trip Verified | Flew Spirit Airlines from Portland to Detroit via Las Vegas. It is not worth it to save money for a 4 and 5 hours delay in flight. Not only that, their baggage rules are ridiculous in addition to their carry on. You save money through the ticket but not through baggage. Not comfortable. Not to mention the rude flight attendants and agents at gate. I just had a flight with them. It was delayed for 3 hours and it is not the first time. It is just not worth it. I would rather take another airline with 30$ or so price difference than actually go through this kind of hassle. The previous flight we took with them, my husband had to be late two hours for his job interview because the flight was delayed 12 hours.