Spirit Airlines customer review
Jack Marshfield (United States)
I traveled on a flight from Myrtle Beach to St. John Virgin Islands. My family had not read the rules and requirements for the airline so we were surprised by the added fees of baggage and had to work to try and get things straightened out. The desk clerk tried her best to be as helpful as possible to minimize any fees that needed to be paid. Once on the flight the seats were a squeeze but no more uncomfortable that most airline seats with the exception that they do not recline in any way. No big loss there. Any snacks or drinks on the flight have to be paid for at airline inflated prices and there was no in-flight video no wi-fi no entertainment of any sort. Those can be dealt with by bringing your own drink and snacks in your personal bag piece of cake. It's not comfortable by any measure but it's not bad considering the price was about a third of the price on any other airline I looked up.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Spirit Airlines customer review
Antoine Mose (United States)
Flight from Chicago to Boston got cancelled due to bad weather. The customer service was very limited (extremely long wait time it felt like speaking to a robot who kept repeating itself). The company only provided the option of booking the next available Spirit flight which was more than 24hours later or get a refund of the cancelled flight (so only 50% of total flight price). The company didn't provide the opportunity of booking a flight with another airline.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Vince Powling (United States)
Horrible customer service unprofessional staff bad information. Flight out to Chicago was late 90 minutes. Was misinformed that my flight was canceled on the return and ended up having to pay for a hotel and dinner and catching a red-eye flight on my dime on the return. Worst ever experience flying and with customer service in general. These folks hire people that are unprofessional and have zero training in service. They also nickle and dime you for everything. I wouldn't fly them again also they have the worst seats in the airline industry.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Karen Harrison (United States)
Spirit is a scam. Its approach is to make you believe you are getting a deal but there is a charge for everything and the seats are so uncomfortable unless you purchase a a big seat. I was going to my graduation on a simple flight from Fort Lauderdale to Orlando which should have been a simple flight however both flights were delayed over an hour coming and going within two days. I missed my graduation exercise because of the terrible service!
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Chris Jeffery (United States)
From LGA to FLL - no bag sizer next to the kiosks at LGA so I was not sure if I should pay the 50$ fee for bags or not. I did for fear of having to pay 100$ per bag at the gate. There was a bag sizer in the boarding area I measured my bags (2) and called the attendant over to verify that both were of size to go on the plane for free. The attendant agreed but said that they couldn't give a refund now because they were already starting the boarding process and this was the only attendant working at the gate. He said that we could get the refund from customer service upon arrival with no problem - that was a lie. Customer service was less than useless and refused to issue a refund even after placing our bags in the sizer again and seeing that they qualified to travel for free. We later called the airline and spent 45 min on the phone which lead to more excuses - bottom line this airline is a giant scam and I will never fly with them again.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Nelson John (United States)
Flight 971 running late due to crew arriving late. Airline only allows 1 personal bag the other you must pay $50 to place it in the overhead compartment - $45 to check it to your final destination. 1st and last time I fly with them!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
M Harris (United States)
The worst of the worst (and then it goes downhill from there). First time I flew them the flight took off 2 hours late. The second time (shame on me given their reputation) the flight was announced as late and then took off on time without announcement causing me to miss the flight. Even though several others missed the flight as well and after 1.5 hours in customer (non) service lines there was no refund or credit offered. When an interviewer suggested Spirit was the Walmart of airlines he proudly stated that was not true Spirit was the Dollar Store of Airlines. Odd thing to be proud about. Never on time surly employees no consideration or accommodation for anything. All of the employees I've spoken to hate them (which is probably why they're so surly). It is the airline equivalent of riding on top of a train in India. If you must patronize them make very sure you are aware of their draconian policies or you will receive surprises that will not be enjoyable!
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
Edward Crouch (United States)
Flight 660 Sept 6th Kansas City to Chicago. Fight 659 Sept 10th Chicago to Kansas City. I just completed my first round trip on Spirit Airlines and after reading the bad reviews I have to write about what a good experience I had. The counter staff were extremely helpful and courteous to help me understand the nuances that Spirit clearly states on their website. The pilots were professional the two A320's I flew on appeared to be in good condition and from my perspective were comfortable. The cabin crews were welcoming and attentive to safety issues I felt Spirit is really good value.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Spirit Airlines customer review
S Horton (United States)
From Houston to Atlanta - Ticket Cost $353 to check in at the counter $10 Kiosk- free Carry on Bag $50 at the Kiosk $100 at the gate. For a reserve seat $5 to $25 a random Seat - free. Sodas and water $3 each 2 sodas and bag of chips $7. All drinks and food were for purchase. They did not have a card reader so it was cash only. Flight attendants were not needed because they didn't provide a service.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Spirit Airlines customer review
L Yock (United States)
Having flown during most of my career I've experienced about every airline and every travel situation imaginable. Yesterday I was completing my first round trip on Spirit. I was traveling through Chicago this was the morning of the fire in a Chicago area air traffic control facility. Needless to say air travel was a mess. The Spirit staff at MSP was as professional and efficient as I've ever experienced. They were facing a very difficult set of circumstances and they were doing their very best to accommodate many people who were much more stressed than what the situation required. Also all 4 legs of my flights were as comfortable as any other airline seat - the onboard crew members were friendly and efficient. The entire experience was as positive as the other 20+ flights I've had this year on several different airlines.
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Boarding pass : see below
Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
Onboard WiFi
Seat power
Audio / video
Buy Onboard *see below
Buy Onboard *see below