Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Flight was cancelled"

(United States)

Trip Verified | Las Vegas to Portland. Flight was cancelled for mechanical problems - ok, I get that. Next available flight was about 30 hours later, putting me home 2 calendar days later than my original arrival. When I asked to reroute to Seattle that night they wanted to charge me the equivalent of a full price ticket to do so. Eventually I escalated the issue enough that they comped the destination change, but didn't assist with travel back to PDX. There goes $300 to Uber. To top it off - they forgot my bag in Las Vegas. It has since arrived in Seattle, but their courier won't drive it to me because we are "too far". Sorry for the inconvenience Spirit. Trust me, you won't have to worry about me again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Portland
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get what you pay for"

(United States)

Trip Verified | Never use this airline! Received a notice about 2 hours before departure about plane being delayed, and several times more till the plane was 6 1/2 hours late. They say it was mechanical issues however, they told us that they only could refund our ticket, rebook, or for us to wait till they cancelled the flight with no departures till the same time tomorrow. I understand issues happen but they never once sent a manager when we requested one and never offered us the option for rebooking with another airline at their cost when the plane kept being pushed back. They preferred to allow everyone wait in frustration and anger. I reviewed their policies and whoever wrote them did so in a way that the company would be able to keep profits at the cost of "Not" keeping customer service priority one. I chose Spirit because the price appeared to cost less than others; well, I guess you get what you pay for. My ticket cost 180$ one way and fortunately my carry on bag (only luggage) was small enough otherwise it would have cost an extra 50$
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Detroit
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United States)

Not Verified | Flew Spirit Airlines from Houston to Los Angeles. Absolutely the worst customer service I’ve ever had at an airport. We had to rebook the flight because we supposedly didn’t check in on time even though I checked in on my phone. The only item that is free is a purse. Almost $50 per carry on and $50 per checked bag. Check in and bag process is insane and highly unorganized. I will never fly this airline again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Los Angeles
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"baggage rules are ridiculous"

(United States)

Trip Verified | Flew Spirit Airlines from Portland to Detroit via Las Vegas. It is not worth it to save money for a 4 and 5 hours delay in flight. Not only that, their baggage rules are ridiculous in addition to their carry on. You save money through the ticket but not through baggage. Not comfortable. Not to mention the rude flight attendants and agents at gate. I just had a flight with them. It was delayed for 3 hours and it is not the first time. It is just not worth it. I would rather take another airline with 30$ or so price difference than actually go through this kind of hassle. The previous flight we took with them, my husband had to be late two hours for his job interview because the flight was delayed 12 hours.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Detroit via Las Vegas
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The seats are so small"

(United States)

Trip Verified | Chicago to Boston. I walked to my seat, it was filthy, chocolate and peanuts mashed into the carpet. The seats are so small I couldn't use the arm rests. And i had to pay 45 dollars to have a bag. Everyone has to travel with something. Why are we paying for that too? I have flown at least 50 times in my life and I will never use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Boston
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"was very unsatisfied"

(United States)

Trip Verified | Los Angeles to Chicago. I was very unsatisfied, no screen entertainment. The seats were hard and made my back sore and the amount of usable space you had for laptops or eating was to small to be easily usable. The fees are outrageous, they trick you with the idea of a cheap air flight but charge $50 for just one bag and only allow one free personal item and apparently carry on is more expensive than checked baggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Chicago
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"What a rip off!"

(United States)

Trip Verified | Spirit Airlines try to charge left and right for any tiny little thing you think of. You would think an international flight is 50lbs limit, but nope, this airline has a limit of 40lbs, so when you show up you have to pay an extra $30/bag. What a rip off! Especially since I didn't even notice it on the website, probably small print somewhere. Might as well pay another airline, get better service and not get charged for tiny add ons which are necessities.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to San Juan via Fort Lauderdale
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"attendants were really nice"

(United States)

Trip Verified | Las Vegas to Pittsburgh. Flew with my family of 4 and it went way better than I thought it would. I have read so many horrible stories about Spirit. I know that I had zero problems with Spirit. I had an angry 1 year old trying to sleep and the flight attendants were really nice. They went out of their way to help me. I've flown on other pricey airlines with the same situation, but the staff was not so great. Everyone says these cheap airlines are so horrible, but if you're not expecting to be pampered with free soda and little snacks, then you'll actually have a good experience. If you don't need luxury and you can manage to pack your own snacks and drinks, you'll be fine. Price was definitely worth it for me. And I added 2 checked bags each way. Still much cheaper than any other airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Pittsburgh
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"actually no cheaper"

(United States)

Not Verified | Spirit is the worst airline I have ever flown with. They booked us along with 15 other people on less than an hour layover to go through costums and security. We missed our flight, had to pay extra for parking, an extra night stay, and all missed work the next day because the next flight wasn’t until the next day. They then over booked the next days flight and several people were forced to stay back for another 12 hours. After all of this they took zero responsibility and no one was accommodated for. We respectfully asked them if there was anything they could do for us and they said they were not responsible for the missed flight but the airport was. The airport was amazing and gave us passes to get to the very front of all the lines and it still wasn’t enough. They also make you pay for the normal size of a free carry on bag, so their flights are actually no cheaper! Anyway, if you’re looking to book a trip... don’t ruin your trip by booking it with spirit! Seriously was one of the most frustrating experience of my life!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Florida
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not creating value for customers"

(United States)

Trip Verified | New York to Chicago. I had flown with Spirit five years ago and the terrible experience I had then, made me swear off this airline. But time did it's thing and dulled the memories. So I booked with Spirit again because the flight times seemed convenient. Little did I know that Spirit almost never flies on time. My husband's flight was delayed so much, the hotel cancelled his reservation, causing him immense trouble in the middle of the night. Same with me. Each way, my flight was delayed over 4 hours. As we sat at the gate wasting precious hours of our life, we wondered what were some things more probable than a Spirit Airline taking off on time- Lightning strikes? Winning the lotto? After the endless wait, when you finally are seated, the aircraft is usually the last in the line to take off, which means you sit in a cramped chamber for 45 mins with babies getting restless and crying their heads off because Spirit cannot take off on time. And of course, one must mention the stupid 'carry on' fee that Spirit charges. As an economist, who is very well aware of price-discrimination and how it wants to create an illusion of keeping the base fares low, let me call out their nonsense. They are not creating value for customers, except may be those fleeing home. Most people travel with a carry on bag and the act of having to pay for it makes Spirit suck big time, even if they keep base fares low. Read some behavioral economics, people. Finally, and this is small fry compared to the gigantic problems discussed above, but still I would like to point out that asking people to buy water and making the hosts push the peddling cart up and down the aisle like an ice-cream man on a winter afternoon- is just to so ridiculously wrong and lame. You can be a budget airline. But you can still maintain class, can't you? Do you have to show off your cheapness by having half a tray table and asking people to pay for water? I hope I do enough good in my life that I never have to fly with Spirit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Chicago
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no