Spirit Airlines

✅ Trip Verified | I have never been treated so poorly / unprofessionally in my life. I was told at the ticketing counter that my carry-on bag was fine. When I get to the gate I’m was charged $65. What kind of scheme is being run here? They said they could rebook me but why would that ever be acceptable when I have plans in my destination city. They are fully focused on trying to rip you off and the person at the gate stated “tough luck”. Are you serious with this, you don’t even try to hide being an airline that hires unprofessional / rude people. I hope you make this right to at least one person if you don’t make it right for me. If you are reading this and are considering Spirit Airlines, reconsider and pay more to fly on a different airlines. Shame on you!

✅ Trip Verified | Philadelphia to Managua via Ft Lauderdale. Please never ever fly Spirit. They are awful. Choosing to fly with them ruined my weekend. I bought a ticket roundtrip to Nicaragua. At the airport I need to spend another $990 on two planes tickets with other airlines that would actually take me to Nicaragua. I spent 2 nights in airports and instead of Nicaragua Spirit left me in San Pedro Sula, somewhere I had never been before which google says is the most dangerous city on earth. Spirit Airlines is an organization that only knows how to take your money. This was the worst flight experience of my life. A one stop 7 hour flight 5 day weekend with friends turned into 4 days of flying and 1 day at my destination. We waited by the gate to board in Philadelphia. Thirty minutes prior to departure we asked the Spirit gate agent what time the flight boards. The gate agent told us the flight was closed. That made no sense, one of my fellow passengers told the Spirit gate agent. The gate agent, to my shocked surprise, began cursing at the passenger. No one at the airport could help me. The two gate agents were mean and rude. I spent 45 minutes on the phone with three different customer service agents, none of which spoke English very well. One agent advised me to rent a car and drive from Philadelphia airport to Pittsburgh, to catch a flight leaving about 90 minutes later. Philadelphia is about a 5 hour drive to Pittsburgh. Eventually I found my own way from Philadelphia to my connecting flight in Fort Lauderdale. They did not let me on the Fort Lauderdale to Managua flight (for which I had a ticket) so I slept in the airport. They treat you as the customer like the enemy. I have never seen any american company behave like that. Stay away.

✅ Trip Verified | Flight was delayed an hour and 40 minutes without any warning or details to keep passangers up to date, never recieved an apology for flight lateness and having to switch gates last minute did not even offer a free water or snack for the inconvenience. Horrible airline, they are just money hungry and could not care less about their clients. This airline gets worse and worse every year, paid 340 for a one way for a near 2 hour delay, no apology and no accommodations. Seats are cardboard and cramped, once bags are paid for this airline is not any cheaper than any other airline out there. Beware, would never recommend.

✅ Trip Verified | Spirit Airlines is a rip off. They charge me $72 for one suitcase and $65 dollars for a backpack. After I purchased a ticket online for $890. Moreover being a long connection flight to my final destination where I arrive the next day.The only thing great about them was the aircraft staff. I would never fly Spirit again. I cannot say enough about how disappointed I am with this Spirit Airline. Thumbs down!

✅ Trip Verified | Atlanta to Detroit. I travel a lot and this is the worst airline I have ever flown with, flight was delayed from 4:00PM to 11:40 AM next day, I went back to the hotel I called at 8 am and they said it will delayed again to 4pm. I went to the airport at 1pm and the manager said that we missed our flight, and the flight left at 11:40 AM. I told her that I called 801 number and they told me that there was a delay until 4pm. She said she will put me on flight for tomorrow, but I went to Southwest and bought a ticket.

Not Verified | Seattle to Cancun. This is the worst airline I have ever flown with. Every flight was delayed. We missed our connecting flight because the flights were delayed. We had to stay in Chicago overnight. They gave us hotel voucher that were invalid, and the hotel was unwilling to take them. Spirit did this to us twice. They broke our luggage (the wheel). Management was horrible and very unwilling to help. I will never fly this airline again and am suggest others don't as well.

✅ Trip Verified | I spent 12 hours, yes 12 hours at the NOLA airport waiting to get home to Dallas. First of all, what was supposed to be a 1.35 hour flight turned into a 12 hour nightmare! Secondly, a ticket that initially cost $325, turned into damn near $900 in baggage fees! Departing from DFW to NOLA, was ok. The flight was on time, no problem to get to our ship in NOLA and spent 7 glorious days on a Caribbean vacation that was spectacular! Trying to get home is where the nightmare began! We arrived at the airport at 10 am after our ship docked around 8:00 am. After arriving to the airport, we tried checking in, but were denied because we were told that we couldn't go to our gate until 4 hours before departure, (DFW doesn't have those restrictions from the many past experiences I've had), so we had no choice but to wait outside the terminal. 4 hours later we got through the TSA terminal and our plane was on time when we arrived at the gate. 45 minutes after arriving the flight to Columbus, OH got delayed and their flight got changed to 1:00 am departure because the plane at their gate was sitting with mechanical problems, but our flight was still on time. 1 hour later, Spirit offered the Columbus passangers vouchers for food, our flight got delayed slightly too, the plane we were to take was behind taking off from Baton Rouge, 30 minute flight to NOLA. Suddenly our flight was pushed out to a 1.01am departure. To make a long story short, the plane for Dallas was diverted to take Columbus guests home. But the airline's employees were lying or their supervisors were lying to us saying there were weather related issues (weatherbug was clear between Baton Rouge and NOLA). They routed a plane from Las Vegas to NOLA to take us back to Dallas because Spirit ran out of functional planes and they kept giving us lame stories on why our plane that was only 1/2 hour away supposedly having issues with the weather, but the storm had passed away hours ahead of the flight and all clear. Spirit tried offering food vouchers when they knew the restaurants in the airport were closed. Our flight schedules to arrive in Dallas at 3:00 am! The only reason we got vouchers was because my husband and I insisted they do the same offer as the Columbus OH passengers received. Never ever will I fly this budget airline again, you get what you pay for. Had I spent the same money on American I could be in my bed resting at 11:00 pm. If your time is as precious as mine, please fly any other airline.

Not Verified | Santo Domingo to Newark via Fort Lauderdale. I am very displeased with the service received flying Spirit from start to finish. My flight was delayed by 3 hours and made me miss my connecting flight. Service at the counter was horrible. They were not helpful to put me on the next flight. They told me I have a flight out in 3 days and they will not pay for hotel or food because it is not their fault it is weather. When I tried to research myself I found a flight that leaves next morning by Spirit and they still have seats. When I told them they said oh yes we have one. Spirit charge for everything more than other airlines. So if you think you getting good deal you are not.

✅ Trip Verified | Spirit Airlines is a joke. My flight was suppose to leave on the 14th of August, after waiting in the airport for over 10 hours because my flight was delayed I finally boarded the plane. The plane was full of angry passengers as the plane stood on the tarmac for 3 hours until the flight was eventually canceled and instead of being placed on the first flight out Spirit pushed my flight to leave 3 days later giving me a 50 dollar voucher. My hotel was canceled, my family who made it to Lima on Delta were waiting for me. When I finally made it to Lima it was time to head back to the States. The delay emails from Spirit start to roll in. My flight was delayed, not to mention I paid 350 dollars to get it moved to another day. My flight to the States was delayed 4 hours. The planes are small, the seats are uncomfortable and the flight attendants are rude. No they do not give blankets. No they do not give you food, worst flight of my life to and from New York to Lima.

✅ Trip Verified | To whom it may concern, I am very displeased with the service, I have received flying Spirit from start to finish from New Orleans to Columbus. The customer service agents, are very rude and unknowledgeable. I understand things happen and sometimes flights get delayed, however the level of unprofessionalism is unacceptable. My flight was delaying by nine hours. The Agents began giving food vouchers out. When I finally got to the counter after standing in line for one hour, the agent informed everyone that the flight had then changed from nine hours to four hours. No more food vouchers for everyone else who stood in line. The lady was very rude and unprofessional. They started to laugh with her co-worker. Very unacceptable, I look forward to talking to someone above her.